Where do I begin? Horrible time in Cancun.
Posted Feb 18, 2017
First, this is a small resort. It has four restaurants and one buffet. The restaurant staff is excellent, and the front desk staff is indifferent. Well, we booked a 5-day vacation via Expedia for a king-size bed, ocean view preferable. When we arrived at the resort, we were given a double bedroom. After asking at the front desk about this, we were told that "they don't sell beds, they sell rooms." They further stated that this is Expedia's fault, saying that Expedia does that all the time to them. That we have to take it up with Expedia. We were told that an Expedia representative is on the premises but when asked where we were misdirected and could not find him.
Anyways, we were told that on Valentine's day they which was the following day they would give us a king size room. When we called them on v-day, we were told that they had nothing and that they will try again on Wednesday. The double room #240 was a horrible choice, to begin with. The views were incredible because you could watch the ocean or sunrise (if lucky) from the patio. But, the room is on the second floor right above the bar area and the noise was obnoxious. It felt as if they drunks were right outside our room. So, after sleeping in separate beds on valentine's day, we were moved to room 102 on Wednesday. We were told by one of the managers that they will give us a free upgrade. This room has no views. Then, the bellman who showed us the room told us that this is one of their premium rooms have it.