Ratings based on 2,563 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Toledo, Ohio

Nice hotel, experienced staff

Posted Dec 8, 2016
Pros: The 24 hour snack bar is a bonus. Hot food available at all times and lots of drinks to choose
Cons: The maintenance of the facilities needs improvement. The shower in our room did not have hot water, reported 4 times never repaired.
Location: The location is excellent between the lagoon and the beach. Several plazas in walking distance. Many options for transportation.
Excellent restaurants, good beverages menu. Many places to eat different kinds of food.
4 out of 5
by A verified traveler from Serbia

Great location and beach

Posted Dec 8, 2016
Great location and polite staff always nice and kind. Food is good and there is lot of choices to choose from Beach is one of the best in that area with lot of chairs to sit and palapas and bar on the beach (hotels next to it dont have all that) 20min walk to coco bongo on the right and 10min walk to the left to get to la isla shopping mall
4 out of 5
by A verified traveler from palos versdes ca

Great restaurants but rooms are outdated and needs

Posted Dec 8, 2016
Positive but entertainment is very primitive needs more Latin music Will be more fun then
5 out of 5
by A verified traveler

Nice resort for family

Posted Dec 7, 2016
Very nice resort for family!!!! Amazing staff, very good receptionist, Antonio!!! Very good food, and good service!! Nice beach! Very good maintaenance of the resort and very clean!!!! Definitely considering returning!!!
5 out of 5
by A verified traveler

Great kid friendly hotel

Posted Dec 7, 2016
Loved my stay here. Excellent service, beach very clean. Food was good and staff was great! Will definitely come back!
4 out of 5
by A verified traveler from New Jersey

Family oriented fun resort

Posted Dec 7, 2016
The staff staying busy n very involved with visitors was very good. Water games, entertainment, friendly animals like the pony, monkey, toucan ,birds were amazing. Very family oriented resort. We loved it. Food could have been hotter and better but overall fun place.
5 out of 5
by A verified traveler from KC

Great service, music by the pool@ night would work

Posted Dec 5, 2016
Pros: Beach view and service.
Cons: Music entertainment on pool deck where the massage tables are could be music stand in the evening with a band maybe jazzy would complement it all.
Location: Market is fun.
Restaurant servers are super Clarabell is a great breakfast person to know!
5 out of 5
by A verified traveler from B

Best hotel by the best beach!

Posted Dec 5, 2016
Everyone was wonderful! Awesome experience. From being greeted at the airport, transportation, hotel greeting, staff, activities, food, check in, check out, etc.., everything was perfect.
5 out of 5
by A verified traveler from Kansas City

Great Hotel

Posted Dec 5, 2016
Pros: Staff, food, amenities.
Cons: Maybe a pool for grown ups only.
Location: Great location. Market places.
The staff was excellent. Very helpful. The whole experience was great.
4 out of 5
by A verified traveler from Il

VERY NICE

Posted Dec 5, 2016
Pros: overall really great experiance
Cons: not much
Location: went to mian ruins and wen zip lineig
Food was great and service was also very good.Had great view of ocean and could here it at night.