Ratings based on 2,968 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Reykjavik, Iceland

Great hotel, service superb.

Posted Apr 23, 2017
The hotel is one of the best I have stayed in. Everything was perfect and we got a great room and the staff was eager to provide excellent service.
5 out of 5
Recommended
for Everyone
by A verified traveler from WV

Beautiful hotel pool and best beach Wonderful staf

Posted Apr 21, 2017
We've been coming here and was our 5th time in the past 20 years. Wonderful beach, best in Cancun. Attentive staff. Gorgeous spa. Great kidz club. Nothing else compares.
1 out of 5
by A verified traveler from San Jose, CA

Most dishonest hotel staff.

Posted Apr 19, 2017
Pros: Location and facility is very good.
Cons: Will be nice to have ventilation in the bathroom. Guests do not need new sleepers every day and 5 pillows for each person is wasting of money.
Location: Beach is perfect and water sports is offering different activity. Supermarket across the street helps to save money on breakfast.
I checked in Apr 4 and they asked my credit card for a security deposit to hold. I checked out on Apr 13 and fully paid my bill. security deposit is still pending on my credit card. Hotel did not released funds( $481) back to my card. Service is very annoying, they are constantly asking for tips.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Paradise

Posted Apr 19, 2017
Pros: Everything
Cons: NO
Location: resturants, shopping
This place is where everyone should stay. The staff does a great job. The 5 STAR resturants were impressive !!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great resort for families

Posted Apr 19, 2017
Beautiful pools. Multiple restaurants. Kids club is crazy nice. Right on beach.
3 out of 5
by A verified traveler from Denver

OK hotel for families

Posted Apr 14, 2017
This wasn't our best stay in Cancun. This hotel is good for families and business conferences. There were lots of little ones around. They do not have an adults only pool area. We booked a king room ocean front and were given 2 queen beds. There were no king rooms available at 4pm when we checked in. We had to move the next day. The room we moved to had a huge water leak in the ceiling. The ceiling was bulging and peeling. Quiet scary. We didn't want to move again so someone came and banged on the AC pipes to dislodge the blockage. Our bathrobes got soaked. Not a great experience. We asked for laundry service one day and they completely forgot to pick it up. As for non-all inclusive.... we do not recommend it. It's annoying to stop your activities to pay or sign room charge orders every time we ordered a single drink or food. The food.... was not great. Breakfast buffet was good. All other food was bland and expensive. All in all we wouldn't recommend this hotel. We would recommend staying at the Excellence Resorts all-inclusive and their restaurants are wonderful.
Comment from Hotel Management
Apr 18, 2017 by Edgar Novelo, Hotel Management
Thank you so much for taking the time to post your review on your recent stay with us. We extend our sincere apologies for the inconveniences you encountered at our resort and for the maintenance work occurred during your stay. I’ve shared your comments with the Maintenance department and the front desk manager. I understand our culinary options where not of your taste either I have also shared this post with the Food and Beverages Manager. Once again we kindly ask you to accept our apologies!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Super place to stay.

Posted Apr 9, 2017
We always go back!..excellent service..nice calm beach front ..we stayed in a master suite.. great views and a super balcony!... The staff we recognize --remembers us from our last few stays.
Comment from Hotel Management
Apr 16, 2017 by Edgar Novelo, Hotel Management
Thank you for your nice comment! It is nice to know that you are happy with our service, beach and views! We take great pride in our highly trained staff, while they take pride in extending the "warmth of Mexico" via their genuine interest in making our guests feel at home and of course remember the very special ones! We would love to host you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from A. Cambridge ma

Posted Apr 9, 2017
Outstanding property all ocean view rooms with very good food in all restaurants and Ritz Carlton like service at Marriott prices. Overall a great value. Be back every year!
Comment from Hotel Management
Apr 11, 2017 by Edgar Novelo, Hotel Management
Thank you for you kind comment! We are proud of being able to offer high level service, we're always striving to improve in every aspect in order to make our guests stay feel special and pampered! We will look forward to your arrival the next year!
5 out of 5
Recommended
for Families
by A verified traveler from Vancouver Canada

Nice hotel close to the beach and the supermarket

Posted Apr 6, 2017
Pros: Beach, location, large room, good services
Location: close to supermarket and restaurants
Large room and relax stay. The service is friendly and quickly. The breakfast is great. The location is excellent which is close to the supermarket and the restaurants. The hotel is not very new, but very comfortable and relax. I will recommend it to my friends.
Comment from Hotel Management
Apr 11, 2017 by Edgar Novelo, Hotel Management
Thank you for taking your time to write a review. We are very satisfied to learn how much you enjoyed your large room, our friendly service and our great location which happen to be one of the best at the Hotel Zone! We would love to host you again in your next vacations to Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from scituate ma

10 year anniversary

Posted Apr 6, 2017
Hotel staff were so friendly extremely clean spa was amazing food was fantastic would come again
Comment from Hotel Management
Apr 16, 2017 by Edgar Novelo, Hotel Management
Thank you for your kind review. It is nice to learn that during your 10th anniversary celebration you had a great time, we feel very proud of our highly-trained staff that always tries their best to offer a memorable stay to our guests! We would love to pamper you again on your next trip to Cancun!