Ratings based on 3,028 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Beautiful Hotel, good service, beautiful beach

Posted Jun 26, 2017
It's our 7th visits to this hotel and we come back almost every year as we like it very much. Once complaints is that beautiful restraint next to the beach of Isla Contoy used to offer ala-carte dinner many years back, but only offer expensive buffet dinner in recent years. I used to eat there almost every night of our stay, but after only offering buffet, I only had dinner there once this trip and went out to outside of hotel most of our visits this time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome view and location

Posted Jun 3, 2017
Everything is perfect! From staff, food, location, view, service and amenities. In love with the treatment!
Comment from Hotel Management
Jun 20, 2017 by Edgar Novelo, Hotel Management
Thank you again for taking the time to let us know about your experience. We are very delighted to learn that your stay with us was perfect and that you appreciate our warm Mexican hospitality, because it's something that's very important to us and we feel that our staff does an amazing job of highlighting that. We are looking forward to your next stay to Cancun!
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Good hotel near to beach and nightlife

Posted Jun 1, 2017
Pros: Beach view, near to everything.
Cons: This hotel has been given 5 stars but the room and bathroom facilities does not show a 5 star hotel. The bathrooms style is pretty old.
Location: Nightlife is very near by and Beach is good
Good hotel especially the beach and not big waves, so it makes a calm and pleasant beach. Hotel location is near to nightlife, grocery stores, super market and local restaurants. Spa is very big and worth the money spent. Recommended to visit Spa service at this hotel. Staff are friendly.
Comment from Hotel Management
Jun 20, 2017 by Edgar Novelo, Hotel Management
Thank you for taking your time and write a post. We are very happy to learn that you liked our amazing beach views, our top-notch Gem Spa and our location that happens to be one of the best at the Hotel Zone! On the other hand we are really sorry to hear that the bathroom facilities didn´t meet your expectations, we are always striving to improve in order to exceed our guest expectations. We look forward to your next trip to Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from G

40th anniversary celebration

Posted May 26, 2017
Gorgeous hotel, everyone from the front desk staff to the Sunset pool bar was amazing. Service was great. Special kudos to bartenders Santiago & Victor at the Sunset pool bar. Our room was fantastic with an awesome ocean view We could not have had a more perfect anniversary celebration, thank you ALL at Fiesta Americana Coral Beach.we will definitely be back year after year!!😊
Comment from Hotel Management
May 31, 2017 by Edgar Novelo, Hotel Management
Thank you for you lovely post! It is really nice to know that every one of us was able to make your 40th anniversary celebration a memorable and special one! Not every day we can proudly celebrate a 40th anniversary! Congratulations again! We will let Santiago and Victor know about your post, they will be happy to know that they were part of your great experience! We will definitely look forward to your next trip to Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Great hotel on a beautiful, calm beach.

Posted May 24, 2017
Pros: great waterfront, friendly staff, beautiful ocean views and beautiful water
Had low expectations and was very happily surprised. A very friendly staff, great waterfront, and beautiful ocean views from the very comfortable room. Only downside is that there are not that many restaurants in walking distance - but cabs are easy to get at hotel. I'd go back to stay there again.
Comment from Hotel Management
Jun 17, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to write this kind post. We are happy to learn that we were able to surprise you with our friendly staff, our lovely room views and of course our beautiful beach! Thank you so much for sharing these pictures, we would love to pamper you again on your next trip to the Mexican Caribbean!
5 out of 5
Recommended
for Couples
by A verified traveler from New Mexico

Perfect place for a rest!

Posted May 23, 2017
Pros: Friendliness of staff, delicious food and the different colored blue tiles on the floor of the swimming pools.
Cons: Nothing
Location: Its right in the middle of town, close to a supermarket and restaurants.
We arrived tired and stressed to a view of the azure ocean flanked by an immacualte garden with palm trees and swimming pools. The staff were always smiling and even the smiplest rquest was immediately fulfilled. We forgot and our worries and stresses very quickly.
Comment from Hotel Management
May 31, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to write a comment. We feel really honored to learn that thanks to our incredible staff, tasty food and amazing location all your worries and stress were forgotten! We are sure that you had a great relaxation time! We look forward to pamper you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Our view of the beach

Posted May 22, 2017
I loved having a balcony to sit outside every morning to drink my coffee and look at our beautiful view and the bluest of waters!!! Our room was comfortable and roomy! Room service was the best! We got treated like royalty!!! I would only recommend a beachfront view! It wouldn't be the same without it!!!
Comment from Hotel Management
May 31, 2017 by Edgar Novelo, Hotel Management
Thank you for kind post. We are very happy to learn that you really enjoyed your stay with us! We are sure that you felt our Mexican Hospitality! We will let our Room Service staff and our highly trained personnel that thanks to them your vacations were memorable! We look forward to your next trip to Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel

Posted May 21, 2017
I am very satisfied with my 6 days stay at this hotel. 1, every room has ocean view , private beach is one of the most beautiful beach in Cancun . 2, very good service, all staffs are helpful and friendly. 3, the Gem spa is a must try. 4, close to downtown, two mins walking distance from supermarket and bus station. Very close to night clubs, restaurants and shops. 5, kid friendly, not loud, no drunk people , quiet, very relaxing. Plus, try their breakfast buffet, you won't be disappointed.
Comment from Hotel Management
May 31, 2017 by Edgar Novelo, Hotel Management
Thank you for taking your time to write such a nice review! We are so honored to learn that during your 6 days stay with us you were very satisfy! We are sure that you enjoyed you ocean view room and sandy beach, also our incredible Gem Spa and the high-tech KidZ Club which caters for our little guests! We feel very happy being able to offer our guest and visitors the warmth of Mexican hospitality! We look forward to hosting you again in the near future! By the way the pictures are awesome!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!

Posted May 21, 2017
We were highly satisfied with our stay at Grand Fiesta Americana Coral Beach! It was VERY clean! Not just the room but the resort as a whole! Great attentive staff Food was good as well. We tried the breakfast buffet which had quite a bit of options to choose from. We also tried the dinner buffet on the beach which was also good. My favorite party was that the Beach view was AMAZING! I would definitely recommend this hotel!
Comment from Hotel Management
May 31, 2017 by Edgar Novelo, Hotel Management
Thank you for your kind post! We are very delighted to learn that your stay with us was highly satisfied thanks to our incredible staff that always takes care of our valued guests in order to pamper them as they deserve! We are happy to learn that you liked our sandy and beautiful beach, we are sure that you had a great holiday! We look forward to your next trip to Cancun! (Thank you for sharing this great photo!)
1 out of 5
by A verified traveler from los angeles

Do Not Stay Here if you're expecting 5 stars

Posted May 18, 2017
By far the worst hotel I have ever stayed at! The customer service was so bad! Nothing was ever on time when I requested something.. if I requested 4 towels they would bring 2. They watched every move I made from the time I came in to when I left. I was asked everyday at least 3x what room I was staying at as if I was trespassing. The supervisor was super unprofessional and rude! I immediately checked out and booked a different hotel! If you want to enjoy your time in a nice resort and want excellent customer service this is not the place to stay at. Not to mention they had bed bugs!
Comment from Hotel Management
Jun 4, 2017 by Edgar Novelo, Hotel Management
Thank you for posting your review, we are really sorry to hear that we did not meet your expectations! Thank you for bringing all of these to our attention. I have already sent this comment to our Security Manager, Please accept our apologies.