Ratings based on 997 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from new york
diez dias de unas felices vacacionesPosted Oct 2, 2015
Pros: el recibimiento por parte de karla; los parques el calor humano de todos los trabajadores,las habitaciones con mucha proligidad los restaurantes
Cons: desde los ultimos cuatro anos que que visite el hotel se ha superado mucho
Location: hay muchas actividades en mi caso me gusto mucho la parte de el Mercado de la calle 28 don uno puede converser con la gente genuina de ese lindo pais,
dentro de de las experiencias que hemos tenido fue la de sacar las tortugas de los nidos,y luego por la nocha dejarlas en libertad,otra de las buenas lindas cosa que recuerdo en especial fue el servicio[en general en todos lados]pero en especial el de alan flores y luis moo,en cocoa restaurant
by A verified traveler from k
Got bed bugs but you know Ilove sleeping with themPosted Oct 1, 2015
People that clean rooms are nice and actually clean really well . Balcony door lets in water when it rains we had a puddle close to one inch inside the room . Service everywhere Ells seems like they don't care and u ow them something esp the people out in front that get you your taxi
for Everyoneby A verified traveler from visalia ca
The grand oasis is a front beach hotel great placePosted Sep 29, 2015
This hotel offers a lot of activities that make your stay really fun. The food is really good and they have live music for all occasions and tastes.
for Everyoneby A verified traveler from Mexico City
Hotel con playa, y buena comida.Posted Sep 29, 2015
Pros: Me gusto la comida, el buen clima en las habitaciones, la limpeza.
Cons: Podrían mejorar brindando servicio gratuito de WIFI en habitaciones y áreas comunes.
Location: Excelente ubicación en Av. Blvd. Kukulcan muy cerca de Plaza La Isla, zona de antros, y en el corazón de la zona hotelera, a 20 min del aeropuerto.
Hotel con playa, muy buena comida y muchos restaurantes, habitaciones en remodelacion, mucho personal atento y amable, muy buena limpieza tanto en habitaciones como en áreas comunes, gran alberca y excelente ambiente.
by A verified traveler
Posted Sep 29, 2015
The rooms where a disaster they smelled and the staff in the front desk did not care ... One day while we were out of our room they send staff in to paint the room and when we got back there was a strong odor not happy at all
for Everyoneby A verified traveler from California
Good AmenitiesPosted Sep 28, 2015
Pros: Lots of stuff to do
Cons: Elevators seemed to not work sometimes and roof leaking on top story.
Nice place with good amenities compared to others. Needs an update / maintenance work.
by A verified traveler from NJ
cancunPosted Sep 28, 2015
front desk service was terrible, also room had bugs and minibar was old dirty and not working. I lost my credit card asked to use internet or phone to report it I got no help at all. had to be back in the USA to be able to call. housekeeping and resort was great. reception no, which is sad that's the first impression.
for Everyoneby A verified traveler from San Diego, CA
It's very nice hotel food is very goodPosted Sep 27, 2015
The only bad thing there's no wifi you have to purchase wifi card which cost about 30 $ for 5 days or 10 $ a day. Other than that the hotel is very nice, the staff are very friendly, respectful.
by A verified traveler from C
Resort was great. Room was HorrificPosted Sep 17, 2015
This was a trip for pure R&R. While the beach, food, and spa where great, the room and it's conditions were horrible. I was on the third floor and the two floors below me were having massive construction/renovating to their rooms. Every day from 7 AM all the way to 7 PM there was nothing but loud bangs, noises from the construction just below me. Whenever I wanted to take a midday nap, I was constantly interrupted by the construction noise. The beds were also horrible. The pillows were as hard as rocks, the sheets were made of plastic, not cotton causing me to sweat every single night and the walls between rooms were papers thin. I could not relax in my room day or night
for Everyoneby A verified traveler from new york city
Huge hotelPosted Sep 17, 2015
Hotel is very nice but as of right now it's under a lot of construction they did offer for me to stay at other sister hotel but I decided to stay. The staff is very good and helpful especially at the restaurants very nice people it can get crowded at the reception desk if u arrive in mid day a lot of activities, beach is awesome overal very good