Ratings based on 1,584 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
60% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 24, 2016
No complaints, everything was great! Lots of entertainment and restaurants to choose from. Location was very convenient.
3 out of 5
by A verified traveler from la

Gran oasis cancun

Posted Jul 24, 2016
Not enough eateries for the number of people at the hotel There was usually a wait for dinner
2 out of 5
by A verified traveler

Hotel con personal mal encarado

Posted Jul 22, 2016
Hotel con muchas opciones pero el servicio queda muy mal. No son amables y al pedirles servicio de muy mal humor. Sabemos que es temporada alta pero esa es su chamba.
1 out of 5
by A verified traveler from Boston

Horror

Posted Jul 21, 2016
Pros: The employees try to make the best of what they can- but are really understaff. The beach views from Playa tower is awesome.
Cons: The hotel management needs to hire more staff during high season and remodel the whole place. Place air conditioners on restaurants.
Location: For less than $1.00 you can hop on a bus to go to downtown Cancun.
The hotel complex is massive and there are not enough staff to run it smoothly. The food and drinks are really bad. The lines to the buffets are endless and the A la Carte restaurants wait is just a nightmare. The hotel is more geared for guests under 25 years of age. There is vomit and drunken people laying on the corridors. It was a nightmare!!!!
1 out of 5
by A verified traveler

Malisima

Posted Jul 20, 2016
Comida mala, bebidas diluidas, adicionalmente que son muy discriminatorios con el turismo mexicano. Por otra parte, apenas bajas a la playa, hay 5 tipos ofreciéndote habanos, cuando en realidad venden drogas y te acosan para que les compres. Lo anterior, en colusión con el personal de vigilancia del hotel.
1 out of 5
by A verified traveler

hotel at grand oasis cancun mexico

Posted Jul 20, 2016
Pros: nothing at all.
Cons: hospitality, service.the repairs of these rooms
Location: went to isla mujeres.
the stay was terrible ,room was nasty mildew smell and old bathroom not updated. the ac did not work great and no hospitality at all.we will never go there again we were shown I room when we booked on expedia online and received another not cool.
2 out of 5
by A verified traveler

EL HOTEL TIENE UN TRATO PESIMO...

Posted Jul 19, 2016
Pros: EL MAR
Cons: EL SERVICIO E INSTALACIONES
Location: PUES SUS ACTIVIDADES DE LOS CENTROS NOCTURNOS NO TE PERMITEN ACCEDER
NO ESTA PREPARADO PARA ATENDER A TANTA GENTE....EN SUS RESTAURANTES... EN SUS BARRAS Y NO ESTAN LOS CUARTOS PREPARADOS PARA ATENDER A DISCAPACITADOS.....TIENES SOLO DOS ELEVADORES MUY PEQUEÑOS PARA TANTAS HABITACIONES......
3 out of 5
by A verified traveler

Cancún 2016

Posted Jul 19, 2016
Todo muy bueno, grato ambiente . Hay puntos por mejorar pero para la primera vez bien.
4 out of 5
by A verified traveler

Mi Primer viaje a Cancún

Posted Jul 19, 2016
Muy linda la instalación , con variedad para todos las edades
1 out of 5
by A verified traveler from california

Bad hotel ! The whole place was Terrible it smell

Posted Jul 19, 2016
The place was bad... The food was horrible ! And they