Ratings based on 470 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
70% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego , ca

Nice hotel

Posted Aug 31, 2015
Great family hotel, nice pools, very nice facilities, cool activities.
1 out of 5
by A verified traveler from Montreal

Don't book this hotel

Posted Aug 30, 2015
Pros: Pretty much nothing.
Cons: Service staff and cleanliness.
If you go to Cancun, please do not book this hotel. Besides, having felt that we overpaid for a two day stay, when we checked in everything became hell. The staff has some agreements with the travel agencies in the lobby to sell you yearly hotel packages, promising a bottle of tequila as a "complimentary reward". The food was OK, specially if you reserve in advance. Please avoid the buffet if possible. The room was also OK, but we found cigarette butts in the terrace and the chairs looked like they took them from a waste land. Do yourself a favor and pay a little bit more for a better experience in Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

My family and I enjoyed this hotel.

Posted Aug 29, 2015
The hotel was beautiful and particularly suited for families with children. The staff was happy and ready to assist us with everything we needed; true Mexican hospitality. The food was great, clean and appetizing; the restaurant choices included buffets and a la carte (all inclusive). The beach and the pools were great (warm clear water beach and clean pools). The beach was calmed and the deepest end was about 4 feet; perfect for my 3 & 6 year olds. My family and I enjoyed our stay and we would stay at the Grand Oasis Palm again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Wonderful vacation spot for all ages.

Posted Aug 28, 2015
Pros: See above.
Cons: Update the elevators.
Location: See above.
The hotel staff was very accommodating, the hotel is located in a perfect spot with beach access and local transportation, enjoyed the ability to use the amenities at affiliated hotels.
1 out of 5
by A verified traveler

pesima atención por parte de los meseros

Posted Aug 24, 2015
La mayoría de los meseros tienen mala atención. Definitivamente no recomiendo este hotel ni regresaría.
3 out of 5
Recommended
for Families
by A verified traveler from México

Hotel bonito, la atención excelente

Posted Aug 21, 2015
Pros: Me gustó tener la opción de visitar sus otros hoteles y poder consumir ahí sin costo extra. Nos hicieron una invitación al barco pirata como cortesía.
Cons: Los alimentos, no fueron de mi total agrado, ni hacer fila para el desayuno, ni hacer fila para elevador, pues iba a descansar y no a estar parada.
Location: Renté un auto en el hotel para ir a Tulum y Playa del Carmen. También conocimos sus otros dos hoteles, nos gustaron mucho.
Estuve ahí hace unos dias, pasamos nuestras vacaciones de verano muy felices mis hijos y yo. El trato del personal fué amable, las habitaciones muy limpias, en general estuvo todo muy bien. Posiblemente por las fechas había demaciada gente para hacer uso de elevado
4 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey, N .L.

Hotel muy agradable, excelente para la familia

Posted Aug 18, 2015
Pros: El trato amable, la variedad en comidas y bebidas y la opción de poder visitar otros hoteles del consorcio.
Cons: La distribución del aire para que no le afecte la cocina de los restaurantes. Mas variedad de cervezas.
Location: Esta excelente, hay tiendas y donde divertirse, todo cerca. Me encanto la acera que hay, excelente para correr y caminar, etc.
Estuvimos muy agusto, el trato del personal excelente y con muchas opciones para comer y entretenerse. La playa hermosa y parecía alberca segura para los niños. Lo que nos desagradó es que en nuestro habitación olía a la comida del restaurante Las Palmas abajo, olía a salchicha asada...Nos gustó la opción de que puedes ir a otros Gran oasis, así que aprovechamos el Grand Oasis deTulum que esta de lujo, y súper bien atendidos. En general si volveríamos a ir. Muchas gracias.
5 out of 5
Recommended
for Families
by A verified traveler from California

kids friendly

Posted Aug 15, 2015
Pros: We loved pretty much everything. The staff was great. The food excellent. The room was always kept clean. We loved all the restaurants we visited.
Cons: Make people make a line while waiting for drinks I noticed that people are not taken care in the order they come in for a drinks. This upsets people.
Location: Location is good and we were able to rent a car and went to visit the Mayan ruins.
We have 3 kids and they had a blast. Lots of activities for the kids. The staff was great. Food was excellent.
2 out of 5
by A verified traveler from ca

Bad experience

Posted Aug 14, 2015
It wasn't the worst place on earth but I won't recommend it to my friends but i guess for the price that's about it ,the food was horrible and the rooms just little above a motel grade but I say one good thing the employees were very helpful and friendly
1 out of 5
by A verified traveler from Texas

Stay home and save your money

Posted Aug 13, 2015
Pros: When I left.
Cons: 150 characters is not enough to list all that need to be improved. See list above in description
Location: Not much as it is remote from the heart of the Hotel Zone in Cancun. There is a real cheesy "Captain Hook" pirate party ship that docks there,
All inclusive = Motel 6 meets Golden Corral buffet. Horrible food. Terrible attitude and service from staff. Furniture worn and falling apart. $10/day per device for internet that is slower than the old AOL dial up speed. Overcrowded. One wing is 10 stories high and has only two elevators that are rated for only 7 passengers each! You end up walking up and down stairs A LOT. Either spend a bit more to avoid this living nightmare or don't go at all. Fire alarm system went off twice in one week where it was a false alarm, yet everyone had to go down to the pool area in the middle of the night. The list of nightmares could fill a novel. Don't waste your money or valuable vacation time on this place.