Never coming back
Posted Aug 31, 2016
The only good part of this hotel was the view and proximity to the beach. We're not picky people, but this was one thing after another with this place.
Let me start out by saying that we got put into a tiny room facing the lagoon and a hot tub on the patio - we had reserved an ocean view suite with a plunge pool. After moving to a room that fit the criteria we paid for, the view was great. However, the deck on which the plunge pool sits is very warped with age and the elements, pretty sure the plunge pool doesn't get cleaned - ever. The jets weren't on and there was this weird white stuff on the bottom that got onto your legs, arms, etc. any part of your body that touched the sides or the bottom of the pool. We also found a weird piece of meat at the bottom - sick - picture attached. The bathroom is very outdated, water temperature fluctuates from hot to cold, and there is a large hole by the faucet in the wall.
The food is mediocre at best - think motel 6 quality. The best restaurant is Benazuza, which is the best meal we had, and best service. I'd definitely recommend eating there, but it's not included in the all-inclusive price unless you get the VIP option, then you get 1 free meal there. Oh and good luck getting a reservation anywhere - all the restaurants are booked out 2-3 days, and you can't make more than one reservation per day. We had $20 stolen from our safe (left open) and the staff is indifferent to your needs. Don't stay here!!