Ratings based on 2,415 Verified Reviews

4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Nice resort, easy to navigate.

Posted Feb 21, 2017
Great stay, 2nd time staying here. Not much nightlife. Also they must have something against playing music after 9pm. None of the bars have music at all which makes the atmosphere a bit boring.
4 out of 5
Recommended
for Everyone
by A verified traveler

Our stay at Grand Park Royal

Posted Feb 20, 2017
Beautiful hotel, very clean and accommodating staff. My biggest issue is the lack of chairs around the pool and on the beach. I don't want to get up at 6 am everyday just to save a chair!
Comment from Hotel Management
Feb 20, 2017 by C Da Silva, Hotel Management
Thank you for sharing your experience on this site. I am glad to learn that you had such a good time with us. We would love to welcome you once more on your next visit to Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta Ga

Very good food and very clean grounds. Beautiful!

Posted Feb 19, 2017
Pros: On the beach. The food and the drinks are included!
Cons: Nothing comes to mind.
Location: Most anywhere along the beach you can't go wrong. Beautiful place.
We booked a king bed room and got two double beds. They switched us the next day when a king became available. Beautiful place! The staff were very nice.
Comment from Hotel Management
Feb 19, 2017 by Oscar Escobedo / Rooms Division Mngr., Hotel Management
Dear David. Thank you for your stay at Grand Park Royal Cancún Caribe and for such a positive review. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. Thanks to much appreciated reviews like yours, we feel in the need of improving day by day. We will be glad to welcome you back and go beyond your expectations.
2 out of 5
by A verified traveler from Atlanta

One Year Later

Posted Feb 18, 2017
Pros: The location is good.
Cons: The rugged rock walk ways should be replaced with stamped concrete or something..... the rock stairs to the beach are a challenge.
Location: Location is good.
Last year we stayed at this hotel and it was a good budget experience. This year things have gone down and there were issues everyday. Things from non working internet to no premium liquor after daily allotment runs out. Red flags entire stay both last year and this year due to hotel location and water currents. Pool too cold to swim or even sit at pool bar. And no change in either US dollars or Pecos for 4 days. I am afraid I would not return again to this hotel due to issues experienced.
2 out of 5
by A verified traveler from Mo

On the beach.

Posted Feb 17, 2017
Pros: Alma on the beach was attentive to our drink needs and the bartender on the rooftop lounge was fabulous.
Cons: food-food-food Even the buffet was lacking variety unless you wanted pasta. The hot table in the buffet was cold most of the time, who wants cold food
Location: views of the ocean on one side and the lagoon on the other.
The beach is very large but the palapas are few and far between. You better save seats on the beach or the pool by 7am or you are too late. The food was avg at best. We spent four days at a RIU in Playa first and the selection and quality was much better. One morning the milk was sour(spoiled) and it was on the buffet. Worst experience was at the Italian restaurant. Poor waiter and not very good food.(concensus of 16 in our group)
Comment from Hotel Management
Feb 17, 2017 by C Da Silva, Hotel Management
It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology. Rest assured that all the points you mentioned will be taken care of for them not to occur again. We hope you granted us the opportunity to change your perspective towards the resort.
4 out of 5
Recommended
for Couples
by A verified traveler from Iowa

great stay

Posted Feb 15, 2017
Pros: always helpful staff every area always very well kept beautiful villa room
Cons: I don't know what they could do to make it better
Location: within walking of lots of shopping beach access
very very nice resort fantastic beach playing in the surf was a blast good food good service GREAT room upgrade resort layout was very well done the front desk staff at check in did a wonderful job we travel to the Cancun area 2 or 3 times a year have never had a smoother check in anytime we went to front desk with questions they were great room service was prompt and friendly everything was always just as it should be
Comment from Hotel Management
Feb 16, 2017 by C Da Silva, Hotel Management
Thank you very much for taking time out of your day to share your experience on this site. I am pleased to learn that we were able to make your vacation enjoyable and I would like to invite you to stay with us again, we would be more than happy to be your hosts on your next trip to Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Wonderful!!!

Posted Feb 15, 2017
Concierge and room service was wonderful..... friendly staff except for the evening hostess did not get her name ....... she was very rude and arrogant to describe her she was short and had long blonde hair..... other than that I would recommend the hotel it was beautiful and the upgrade from ocean front to beach room was awesome!
Comment from Hotel Management
Feb 15, 2017 by C Da Silva, Hotel Management
Thank you very much for sharing your recent experience at Grand Park Royal Cancun Caribe. I am pleased to know you enjoyed our personalized service. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice hotel close to the beach...

Posted Feb 14, 2017
This was a very pleasant stay at the Grand Park Hotel Cancun.. All the staff were very attentive and helpful. The property grounds was clean and well kept. The only drawback was the food for the all inclusive package. I think the food could have been better but other than that we enjoyed our stay.
Comment from Hotel Management
Feb 15, 2017 by C Da Silva, Hotel Management
Thank you for sharing with us the wonderful experience you had at Grand Park Royal Cancun Caribe. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. I am sure all the staff will be very happy to read your comments, it is always a marvelous incentive to know that your efforts are being noticed. We look forward to having you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our stay.

Posted Feb 14, 2017
Pros: Very friendly staff, good food and a great beach.
Cons: Bed mattresses were quite uncomfortable.... were stiff and could feel the springs. The big beautiful beach front needed more lounge chairs and shade.
Location: La Isla shopping mall and movie theater less than a mile away. Great beach!
Beautiful beach. Nice Tower units by the beach, but rooms in main hotel are getting a little tired.
Comment from Hotel Management
Feb 15, 2017 by C Da Silva, Hotel Management
Thank you very much for sharing your review with the TripAdvisor community. All forms of feedback is highly appreciated as it helps us pinpoint the areas where our focus is needed in order to guarantee our guests complete satisfaction. At Grand Park Royal Cancun Caribe we strive to exceed our guests expectations each and every day, and your comments allow us to keep striving for perfection. We hope to have the honor of having you back soon so you can see the improvements we put in place thanks to your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 14, 2017
The hotel was great and very clean. Staff was very nice and work very hard for your comfort. The Beach was clean and you could walk for miles. Food great but the drinks could be a little better, and little waterd down. Transportation outside hotel great. You take the bus for a dollar anywhere. My wife and I would love to come back to this Hotel.
Comment from Hotel Management
Feb 15, 2017 by C Da Silva, Hotel Management
Thank you very much for taking time and sharing your experience with us. I am very pleased to read your positive feedback in relation to our hotel restaurants, staff and service. At Grand Park Royal Cancun Caribe we strive to provide the best experience on the quality of the food and the service and your feedback provides valuable information to support our continuous improvement efforts. We hope to have the honor of being your hosts once again very soon.