Ratings based on 3,131 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from P. Port St Lucie Florida

Very nice

Posted Sep 29, 2016
Very good beach,food,drinks,and satisfied for the price paid will good back and not to forget excellent gelatos
5 out of 5
by A verified traveler from Florida

Great spot in Cancun

Posted Sep 26, 2016
Pros: Everything
Cons: Nothing really.
Location: Close to shopping and excursions. Bus stop right out front.
This was our second time staying here. The entire staff is always helpful and on the ball. The grounds are immaculate and the beach is beautiful. The restaurants are top notch. It is very convenient to shopping and excursions. There is a bus stop right out front. We will be coming back for sure.
Comment from Hotel Management
Sep 26, 2016 by C Da Silva, Hotel Management
I am very pleased to learn that we were able to exceed your expectations and provide you with the good service you deserve. We would be more than happy to welcome you once more here at the Grand Park Royal Cancun Caribe
5 out of 5
by A verified traveler from Philadelphia, PA

Nice hotel

Posted Sep 26, 2016
Staff was really nice and helpful. Beautiful views. Great pools. Great variety of eateries.
Comment from Hotel Management
Sep 26, 2016 by C Da Silva, Hotel Management
Thank you for sharing your experience on this site. I am glad to learn that you had such a good time with us. We would love to welcome you once more on your next visit to Cancun
3 out of 5
by A verified traveler from Idaho

Beautiful beach!

Posted Sep 25, 2016
Food was terrible! Really humid weather and men are required to wear sleaved shirts and pants to eat making the heat even worse and dining uncomfortable. Do not expect meat to eat and dishes were tastless and odd. The ocean was great and the service people are very attentive. There is a turtle protection area where babies hatch and adults come to beach and lay eggs. This was awesome to experience. Had to call front desk 3 times as mini bar was not restocked. Some room service issues. The people are nice and very helpful however.
Comment from Hotel Management
Sep 27, 2016 by C Da Silva, Hotel Management
It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Please be sure that the corresponding departments have been aware of this situation in order to avoid future discontents. I hope you granted us the opportunity to demonstrate the enhancements achieved after our guests' valuable feedback.
5 out of 5
by A verified traveler from Miami FL

Very nice experience

Posted Sep 21, 2016
Pros: Everything
Cons: Probably the activities could be improved
Location: Great location, walking distance to the Cancun center. Beach is excellent
Great and pleasant stay for our 25th anniversary, the hotel is at an excellent location, great food and ambiance in the specialty restaurants. Hotel staff was extremely friendly went all the way to help us celebrate our anniversary. Really a great experience, very glad we choose this hotel out of the many we were looking at
Comment from Hotel Management
Sep 21, 2016 by C Da Silva, Hotel Management
Thank you very much for your review. I am very glad to read that you were satisfied by the service we provided and that you enjoyed your time here at the Grand Park Royal Cancun Caribe, We hope to see you again soon!
3 out of 5
by A verified traveler

Posted Sep 20, 2016
Pros: Kind and helpful staff. The beach was amazing with bright blue, warm, bath like water. Who needs pools when you have an ocean like this. Good food!
Cons: Food could be better, not very suitable for teen age kids as there were not many activities for this age group. Better beach side service.
Location: Need to let guest know that to see the Mayan ruins you must be on a tour bus for over 6 hour of drive time(300 plus miles).
We had a great time. The staff was nice and helpful. The grounds were clean. The food was just okay. The Mayan ruins where interesting to see, but very long bus ride, very long 14hour tour. The hotel was nice, but not amazing. The shows and activities at the Hotel were very poor.
Comment from Hotel Management
Sep 21, 2016 by C Da Silva, Hotel Management
Allow me to thank you for sharing your comments as they will permit us to develop our services in order to keep delivering the best experience to our guests. I hope you will accept my sincere apologies for the difficulties encountered. I expect to have the opportunity to welcome you back at our resort to make up for these disappointments.
3 out of 5
by A verified traveler from Melbourne

Two things to be aware of if choosing to stay here

Posted Sep 19, 2016
Pros: The staff in this hotel work very hard to provide a good experience for all visitors. Wait staff in the bars, restaurants etc are amazing.
Cons: Need to change the ridiculous policy of using towel tickets.
Location: Good location right on beach front. From here we visited local shops & did day trips to Xcaret & Chitzen Itza. Many water activities close by.
In recommending this hotel, I can only do so with a clear conscience by informing potential guests that you will be subjected to quite a hard sell to purchase time share (though they will call it something else). If you just want to go on a holiday without having to sit through the presentation be sure to politely refuse their offer to have a breakfast with them that includes a tour of the facilities. Second important thing: whatever you do, never return your towels without getting your towel tickets returned to you. Eventually after discussion with four staff members, including a manager, our so-called missing towels were accounted for, and in the end we didn't have to pay the substantial lost towel fee. But it took about one & a half hours to sort out and I didn't need this sort of hassle on holidays. In general though the staff at this hotel are very friendly and work extremely hard to take good care of their guests. Our room was very comfortable & kept perfectly clean. Enjoyed all our meals at the buffet and specialty restaurants.
Comment from Hotel Management
Sep 19, 2016 by C Da Silva, Hotel Management
I would like to thank you for taking time out of your day to share your experience, I can assure you that our guests' suggestions are highly appreciated since we are always looking for ways to improve. I will be looking into the issues you mentioned so we can drop them to a minimum. Thank you for choosing Grand Park Royal Cancun Caribe we hope to see you again some time.
5 out of 5
by A verified traveler from Pembroke Pines, FL

Very nice hotel

Posted Sep 19, 2016
Location: Location is great!!!
Excellent hotel with a great beach. The facilities are in very good condition and the restaurants are wonderful. My only complaint as an Expedia Gold member and having selected a VIP hotel was that we suppose to get some extra compliments for choosing VIP hotels. We asked them for a late check out and they told us that it was not possible because they had to prepare the room for another people, but if we paid $50 for each hour we can stay....A kind of disappointing after a great stay.
Comment from Hotel Management
Sep 19, 2016 by C Da Silva, Hotel Management
Thank you for your kind comments, we are looking forward to welcome you back very soon.
4 out of 5
by A verified traveler from miami

Nice hotel, close to the beach,excellent staff

Posted Sep 17, 2016
Excellent staff and service, would definitely come back here.
Comment from Hotel Management
Sep 19, 2016 by C Da Silva, Hotel Management
Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Grand Park Royal Cancun Caribe look forward to welcome you back in the near future for more relaxing experiences.
5 out of 5
by A verified traveler

Posted Sep 17, 2016
The place looks like paradise and staff is very respectful.
Comment from Hotel Management
Sep 19, 2016 by C Da Silva, Hotel Management
Thank you for your kind comments, we are looking forward to welcome you back very soon.