Ratings based on 3,088 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Location, beautiful view of the ocean and beach.

Posted Aug 25, 2016
Cons: Stop harassing people to purchase time shares! Most of your guest are there to relax and unwind, we do not want to be pressured to buy into your club
All the staff are very friendly, they try very hard to please you. It would of been a perfect stay except for them pushing you to join their club (time share).
5 out of 5
by A verified traveler from California

Beautiful hotel right on the Beach

Posted Aug 24, 2016
Pros: We loved the location and overall beauty!
Cons: More chairs and umbrellas by the pool and at the beach
Location: Great location right on the strip. Very close to downtown and all the shopping.
We just stayed at this hotel and it was amazing. We had a Villa with a deck and little pool and it was absolutely beautiful! The beach is so beautiful and the hotel grounds are well taken care of. Very clean rooms and very well maintained. Just simply breathtaking all around. The food is amazing, the best I have had at any hotel in Mexico! We ate at the buffet and they always had a huge variety of food. They even have a kid's corner where they make kid friendly food. At other hotels they did not have kid friendly choices so our small daughter would end up only eating peas and fruit but at this hotel we did not have to worry because they always had something she could enjoy. Another thing I liked is that they served fruit at all meals, where at other hotels they usually only offered it at breakfast. Excellent all around! We adored this hotel! We especially loved Jorge on the cleaning crew and Jorge at the front desk. These two gentlemen are right there to help with anything you need. Most of the staff was very helpful and nice. A wonderful vacation for families or couples. We will be coming back for sure!! The only thing that was a little lacking is there were not enough chairs by the pool and not enough shade. That is my only recommendation for improvement.
5 out of 5
by A verified traveler from Ohio

Very Nice All Inclusive

Posted Aug 24, 2016
Pros: Beach, pools, Italian restaurant, great staff, comfortable beds, rooms with a view
Cons: Buffet, more privacy in shower area
Location: There is a designer mall nearby and restaurants, though we did not visit.
We are a family of four with two teens. The Grand Park Royal was a very nice hotel. The staff was wonderful especially Mosquito in the bar and Sam in the Italian restaurant. The buffet was okay, typical all inclusive buffet, but the Italian restaurant was spectacular and we ate there most often. The rooms were clean and the beds were comfortable. We would have like more privacy in the shower area for changing though. We had a great view of the beach from our room and we didn't have any issues with noise. Both pools are awesome with one being quiet and the other having activities going on throughout the day. There was a little bit of the towel game going on, but for the most part we had no issues getting chairs. The beach front was large and clean with some good waves. There was some seaweed, especially the day after heavy rain, but we really enjoyed the waves. We spent our time at the hotel except for our excursions to the cenotes (Josh was an awesome guide) and Tulum/Hel Ha. They do grab you as soon as you get there and pull you into the timeshare presentation, which lasts 3 hours and not 90 minutes. We did not purchase the timeshare as we have a child starting college, but Mario was exceptional and if we were able, they made it very attractive. All in all it was a great vacation and we would return to the Grand Park Royal.
4 out of 5
by A verified traveler from Houston, TX

First Time in Cancun

Posted Aug 24, 2016
Pros: Cleanliness, services, staff were fantastic. They were ready to help when asked.
Cons: AC in the buffet area need to get more cooler.
Location: Plenty of things to do around the hotel. Can't say. Shopping was not far from the hotel. just few minutes when get on the bus.
My adult son and I, our first time visit in Cancun. First time we arrived in the hotel, we had a warm welcome by the staff escorted to the front desk. The staff were very friendly. We got the room even before 3pm. The services were awesome including the restaurants and buffet were very good! I'm very pleased with everything. Walk to the beach is just perfect. One minor complaint I had was the facility in the buffet for the food is very warm. No cooling AC. After long day feeling hot, I would like to have enjoy more cooling so i can enjoy the food. Our room was very cool, good AC. That is what is important. Everything else is just perfect.
5 out of 5
by A verified traveler from p california

Best experience

Posted Aug 22, 2016
The customer service at this hotel is amazing. They were extremely nice and helpful. The food was great and the cleanliness of the room was great. The room views were awesome.
Comment from Hotel Management
Aug 22, 2016 by C Da Silva, Hotel Management
It is very pleasant to read how much you enjoyed our service. Kindly let me remind you that our mission is to deliver the best experience to our guests and it is very gratifying to know that we accomplished it. lease know that your every comment is very constructive as it encourages us to become better each day. I look forward to welcome you back at our facilities to have the pleasure of serving you again.
4 out of 5
by A verified traveler

景観の素晴らしいホテル

Posted Aug 21, 2016
Pros: 部屋からの眺めは最高でした。
Cons: ロビーが狭い。チェックイン時にタオル券をもらえなかったこと、WIFIの案内が無かったことが残念でした。
Location: 立地もよく、ショッピングモールへのアクセスもしやすかったです。
部屋からの海やプールの眺めは最高でした。建物自体は古そうでしたが、掃除がなされており特に問題ありませんでした。食事も美味しく頂けました。
Comment from Hotel Management
Aug 22, 2016 by C Da Silva, Hotel Management
私たちはあなたの滞在ユニークで思い出に残る体験をしたと聞いてうれしいです。私は、私たちの優先順位は、ニーズのそれぞれを満たし、優れたサービスを提供することであることを思い出させます。 あなたのようなフィードバックのおかげで、私たちはより良いサービスを提供するために、毎日の作業を続けます。あなたの次の休暇中にそれをホストする喜びになります。確かに私たちはあなたのより良い印象を残します。
5 out of 5
by A verified traveler from livonia louisiana

Beautiful pools

Posted Aug 20, 2016
Excellent service from waiters and bartenders. Beautiful property
Comment from Hotel Management
Aug 22, 2016 by C Da Silva, Hotel Management
Allow me to let you know that it is very pleasing to read how much you enjoyed our facilities and services. I am glad that we managed to make you feel comfortable and well cared for. We will be very pleased to host you again in the near future. You can rest assured that it will be another stay to remember.
5 out of 5
by A verified traveler from New York, NY

Great price for amazing views

Posted Aug 20, 2016
I went with my friend to stay for a week. Upon our arrival, we were greeted by the hotel staff who are super friendly and helpful. The check-in procedure was very easy, and they had someone give us a tour of the hotel premises. They upgraded our room to a beachfront balcony, and the view was unbelievable. The food, drinks, and activities were great. Would definitely stay again!
Comment from Hotel Management
Aug 22, 2016 by C Da Silva, Hotel Management
Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are on the right track. Allow me to let you know that this kind of reviews encourages us to strive for a service of excellence. I look forward to your next visit to make your upcoming stay as memorable and pleasant as you deserve.
5 out of 5
by A verified traveler from Baton Rouge La.

Unbelievable Experience

Posted Aug 20, 2016
I have never been so Impressed with a Resort! From the time we arrived until we departed we were treated like Royalty. The facilities were groomed like none I have seen before. Every one of the Staff went out of their way to make you feel special. I will return soon!😎
Comment from Hotel Management
Aug 20, 2016 by C Da Silva, Hotel Management
Thank you for your review, I am happy you enjoyed your stay with us so much. We look forward to seeing you again.
5 out of 5
by A verified traveler from logan, Utah

Posted Aug 18, 2016
I thought that the all inclusive hotel was very nice and I would go back there, the staff was very accomadating and helpful .
Comment from Hotel Management
Aug 18, 2016 by C Ds Silva, Hotel Management
It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is gratifying to know that we succeeded. Hopefully I will have the opportunity of welcoming you at our resort another time to create more memorable experiences.