Ratings based on 1,850 Verified Reviews

3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Very nice

Posted May 28, 2017
VERY NICE HOTEL BUT COULD USE SOME UPDATING SUCH AS BEDDING.. NEW MATTRESSES AND BEDDING ARE NEEDED. SHOWER IN MY ROOM AND MY FRIENDS ROOM ONLY HAD HOT WATER 3 OUT OF 7 DAYS...BALCONY WAS AMAZING. NICE SPACIOUS SUITE WITH BEAUTIFUL VIEW. STAFF AT POOL AND BARS WERE EXCELLENT
5 out of 5
Recommended
for Families
by A verified traveler from wichita, ks

Family friendly on the beach.

Posted May 28, 2017
Pros: The staff, the food, the activities, and the location.
Location: The location was right on the beach. There were lots of things to do nearby but we did not leave the resort.
Staff was very friendly. They made sure to speak English to us. The food was great and there are many choices. They had a lot of things to do for kids but also for adults. We got a family room with bunk beds and our kids loved it. The resort was right on the beach and our room had a view. We were all very happy here. There was so much to do that we did not even leave the resort.
2 out of 5
by A verified traveler from h

Posted May 28, 2017
Staff members are very nice. The building needs major work.
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Great Theme Restaurants

Posted May 27, 2017
Upon arrival Cancun hotel zone and airport was without electricity until after 7pm which is no fault of the resort but no air conditioning and lights in almost 90 degree weather is a little taxing. The buffet was just ok but the Themed Restaurants were creative delicious and beautifully plated. The hotel staff was supportive during interactions with non English speaking staff and guest. The housekeeping staff did a excellent job but the showers, Jacuzzi, bedding, etc was very worn and dated. The exchange rate for US dollars to Mexico peso was very confusing. Front desk states 1 US dollar equal 17 peso so I exchanged money to go shopping downtown Cancun. The next day I paid for a spa treatment at the hotel and they stated the exchange rate is 19 peso for each US dollar. The hotel manager states the Spa is not part of the hotel and any merchant in Cancun can charge any amount of peso per US dollar. This really does not make sense but I paid for massage. The hotel also has a 2 to 3 hour presentation not a timeshare purchase for 6 week stay and 2 weeks travel per year!
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice and the best customer service!

Posted May 26, 2017
Very nice people... i will come back for sure! The resort is very fruendly and the spa is wonderfull.
Comment from Hotel Management
May 26, 2017 by Guest Service, Hotel Management
Dear cristina, Thank you for choosing Great Parnassus Family Resort for your recent trip to Cancun. We are glad to know you enjoyed your days with us. We hope to have you with us soon again! Best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great hotel, on the beach.

Posted May 17, 2017
Cons: Beds and swim up bar
Location: location was great. there is ton to do in Cancun! can't do it all in one trip
good food in most of the restaurants, nice rooms, beds are a little hard but everything else was good.,. staff was nice, room service good
Comment from Hotel Management
May 17, 2017 by Guest Service, Hotel Management
Dear Judy, Thank you for choosing Great Parnassus Family Resort for your recent trip to Cancun. We are glad to know you enjoyed your days with us. We'll be sure to follow up on your commentaries. We hope to have you with us soon again! Best wishes.
5 out of 5
Recommended
for Families
by A verified traveler from Laredo, TX

Perfect for families

Posted May 16, 2017
Pros: The children water park, the teen disco, the samuray restaurant
Location: The location is good but in this area the beach is wild, but you can pay a taxi of $15 and go to playa langosta perfect for small childs
If you have childs this hotel is perfect for you, all rooms ocean view, the food was excelent, the room are good, the matress is hard is the only complain, the staff try to do everything to help the customers, is not water in the room but you can buy it on the pharmacy, you can move in bus to everywhere for $2 is a very good optionand the price is the best
Comment from Hotel Management
May 17, 2017 by Guest Service, Hotel Management
Dear Sujeidi, It has been a great pleasure for us to welcome you at Great Parnassus Family Resort, we are delighted to know by your great comments, that you had an amazing experience, enjoying of our facilities in its totality. We are looking forward to welcoming you soon again and make every effort to exceed your expectation. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

great family and adult options

Posted May 14, 2017
We love the layout of the resort with the center food court offering so many fresh selections morning noon and night Also the fact that the restaurants do not have dress codes except one- and reservations are not required for dinners
Comment from Hotel Management
May 15, 2017 by Guest Service, Hotel Management
Dear guest, Thank you for choosing Great Parnassus Family Resort for your recent trip to Cancun. We are glad to know you enjoyed your days with us. We hope to have you with us soon again! Best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Cons: swim up bar. Softer beds.
Location: there is so much to do in cancun. this is our 6th trip and still havent done everything! Love Cancun!
The hotel staff was friendly, the place was clean. right on the beach. very nice! went with 17 people and we all had a great time!
Comment from Hotel Management
May 15, 2017 by Guest Service, Hotel Management
Dear guest, Foremost we would like to thank you for giving us the opportunity to host you and your group at Great Parnassus Family Resort. We are delighted to hear that you thoroughly enjoyed your experience with us. We’re sure that your feedback will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. We sincerely look forward to welcome you back soon on a future occasion and provide you with the exceptional quality and service that characterizes our resort. Greetings!
4 out of 5
Recommended
for Everyone
by A verified traveler

parnassus

Posted May 7, 2017
Nice place not much to do on the resort ..food is decent ..pools close too early ..no swim up bars ..bars close by 1am
Comment from Hotel Management
May 14, 2017 by Guest Service, Hotel Management
Dear jay, Thank you for choosing Great Parnassus Family Resort for your recent trip to Cancun and for sharing you feedback with us, we’ll be sure to follow up on your commentaries. We hope to have the opportunity of welcome you back in the future. Kind regards.