Room type

Deluxe Platinum, two double beds, ocean view

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Rock Royalty Level- Deluxe Platinum

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Rock Suite Platinum, ocean view

Max Occupancy: 6 guests (up to 5 children, 2 infants)

Deluxe Room

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Deluxe Gold king bed, Lagoon view

Max Occupancy: 2 guests (up to 1 infant)

Deluxe Gold two double beds, lagoon view

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Deluxe Platinum king bed, ocean view

Max Occupancy: 2 guests (up to 1 infant)

Deluxe Diamond king bed, ocean view

Max Occupancy: 2 guests (up to 1 infant)

Deluxe Family, lagoon view

Max Occupancy: 6 guests (up to 5 children, 1 infant)


Get an overview of this hotel4.5-star beach resort with a full-service spa

VIP Room Upgrades & More


Nestled on the beach, this Hotel Zone resort is within 3 mi (5 km) of Playa Ballenas, La Isla Shopping Mall, and Playa Delfines. El Rey Ruins is 2.2 mi (3.5 km) away.

Resort Features

Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.

Room Amenities

All 601 rooms boast private spa tubs and offer free WiFi and free minibar items. Balconies and room service are standard, as are LCD TVs with satellite channels.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball


  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Hotel Amenities

Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool.

A complimentary breakfast is offered each morning. Dining is available at one of the resort's 6 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 4 bars/lounges. A computer station is located on site and high-speed wireless Internet access is complimentary. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a fitness center. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in October 2012.

Hard Rock Hotel Cancun All Inclusive is a smoke-free property.

  • Airport transportation 
  • Arcade/game room 
  • ATM/banking 
  • Babysitting or childcare (surcharge) 
  • Beach sun loungers 
  • Beach towels 
  • Beach umbrellas 
  • Pool umbrellas 
  • Billiards or pool table 
  • Business center 
  • Children's club (free) 
  • Children's pool 
  • Computer station 
  • Conference center 
  • Conference space 
  • Conference space size (feet) - 16408 
  • Conference space size (meters) - 1524 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Fitness facilities 
  • Free breakfast 
  • Free self parking 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Hair salon 
  • Luggage storage 
  • Multilingual staff 
  • Number of bars/lounges - 4 
  • Number of buildings/towers - 1 
  • Number of floors - 12 
  • Number of restaurants - 6 
  • Number of swim-up bars - 2 
  • Outdoor pool 
  • Outdoor tennis court 
  • Parking (limited spaces) 
  • Pool sun loungers 
  • Porter/bellhop 
  • Restaurant 
  • Shopping on site 
  • Smoke-free property 
  • Spa services on site 
  • Spa treatment room(s) 
  • Supervised childcare/activities (free) 
  • Television in common areas 
  • Terrace 
  • Total number of rooms - 601 
  • Tours/ticket assistance 
  • Wedding services 

Family Friendly Amenities

  • Arcade/game room  
  • Babysitting or childcare (surcharge)  
  • Children's club (free)  
  • Children's pool  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Outdoor pool  
  • Outdoor tennis court  
  • Rollaway/extra beds available  
  • Supervised childcare/activities (free)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking, Parking (limited spaces)

Room Amenities

  • Air conditioning 
  • Balcony 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Coffee/tea maker 
  • Free bottled water 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Free WiFi 
  • Hair dryer 
  • In-room safe (laptop compatible) 
  • Iron/ironing board 
  • LCD TV 
  • Minibar (stocked, free items) 
  • Phone 
  • Premium bedding 
  • Private bathroom 
  • Private spa tub 
  • Rollaway/extra beds available 
  • Room service 
  • Satellite TV service 
  • Shower only 
  • Slippers 
  • Turndown service 

Where to Eat

Guests are offered a complimentary breakfast each morning.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Beach volleyball on site 
  • Golf lessons available nearby 
  • Basketball on site 
  • Pilates classes on site 
  • Yoga classes/instruction on site 

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.

  • Massages 
  • Number of treatment rooms 19 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Name

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

Limitless Resort Credit Offer

Book a minimum 3-night stay in any room category for travel now – December 23, 2015 and receive up to USD 3,600 in resort credits, based on length of stay:

  • USD 500 in resort credits with a 3-night stay
  • Up to USD 750 in resort credits with a 4-night stay
  • Up to USD 1,500 in resort credits with a 5-6 night stay
  • Up to USD 1,800 in resort credits with a 7-8 night stay
  • Up to USD 2,000 in resort credits with a 9-11 night stay
  • Up to USD 2,500 in resort credits with a 12-13 night stay
  • Up to USD 3,600 in resort credits with a 14 night stay or more
3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun. The service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance. Resort credit is not transferable, non cumulative, and cannot be held over for future stays. Resort credit cannot be exchanged for cash, products, or merchandise. Offer is not valid with groups/conventions and is not combined with other credits, discounts, or promotions unless specifically indicated. Promotion may change without prior notice.Other restrictions may apply.

Unlimited Golf instead of Limitless Resort Credit Promotion

Book a minimum 3-night stay in any room category now -December 23, 2015 for travel within the same period, and guests can opt to forfeit the Limitless Resort Credit to receive unlimited rounds of golf for all guests in the room.

3-night minimum stay is required. Guests who select the Unlimited Golf promotion cannot receive the Limitless Resort Credit promotion. A 20% service fee applies to each round of golf played. Promotion is valid at the Riviera Cancun Golf Club, The Golf Club at Playacar, and the Hard Rock Golf Club at Cana Bay. Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Promotion is subject to change without prior notice. Other restrictions may apply.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Sorry, we seem to have had an issue loading our review content. Try again?