Featured Image Lobby Reception Reception Lobby Sitting Area Lobby Sitting Area Guestroom Guestroom Guestroom Guestroom Guestroom Living Room Pool Childrens Pool Outdoor Pool Outdoor Pool Outdoor Pool Outdoor Pool Outdoor Pool Infinity Pool Infinity Pool Infinity Pool Infinity Pool Infinity Pool Infinity Pool Outdoor Spa Tub Fitness Facility Hair Salon Game Room Game Room Game Room Billiards Gift Shop Dining Restaurant Restaurant Restaurant Restaurant Hotel Bar Nightclub Hotel Interior Hallway Meeting Facility Meeting Facility Property Grounds Property Grounds Property Grounds Hotel Entrance Hotel Front - Evening/Night Beach Terrace/Patio Terrace/Patio Terrace/Patio Terrace/Patio Outdoor Banquet Area Sundeck Exterior Exterior Exterior Exterior Exterior Aerial View
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Get an overview of this hotelUpscale resort on the beach, with 4 outdoor swimming pools

VIP Room Upgrades & More

Location

Nestled on the beach, this Hotel Zone resort is within 3 mi (5 km) of Playa Ballenas, La Isla Shopping Mall, and Playa Delfines. El Rey Ruins is 2.2 mi (3.5 km) away.

Resort Features

Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.

Room Amenities

All 601 rooms boast private spa tubs and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are LCD TVs with satellite channels.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old
  • Open from 8:30 AM until 9 PM

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Hotel Amenities

Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hard Rock Hotel Cancun All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the resort's 6 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 6 bars/lounges. A computer station is located on site and high-speed wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in October 2012.

Hard Rock Hotel Cancun All Inclusive is a smoke-free property.

  • Babysitting or childcare (surcharge) 
  • Elevator/lift 
  • Fitness facilities 
  • Restaurant 
  • ATM/banking 
  • Gift shops or newsstand 
  • Pool umbrellas 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • Number of restaurants - 6 
  • Free WiFi 
  • Conference center 
  • Business center 
  • Porter/bellhop 
  • Dry cleaning/laundry service 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Total number of rooms - 601 
  • Number of floors - 12 
  • Wedding services 
  • Conference space 
  • Swim-up bar 
  • Free breakfast 
  • Beach umbrellas 
  • Beach sun loungers 
  • Pool sun loungers 
  • Beach towels 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Arcade/game room 
  • Number of bars/lounges - 6 
  • Number of poolside bars - 2 
  • Free newspapers in lobby 
  • Concierge services 
  • Express check-in 
  • Express check-out 
  • Full-service spa 
  • Hair salon 
  • Number of outdoor pools - 4 
  • Airport transportation 
  • Computer station 
  • Meeting rooms 
  • Multilingual staff 
  • Parking (limited spaces) 
  • Free valet parking 
  • Garden 
  • Terrace 
  • Luggage storage 
  • Outdoor tennis court 
  • Conference space size (meters) - 1524 
  • Number of meeting rooms - 3 
  • Conference space size (feet) - 16408 
  • Free self parking 
  • Shopping on site 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Children's pool 
  • Television in lobby 
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Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Outdoor tennis court  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  
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Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking, Parking (limited spaces)

Room Amenities

  • Private spa tub 
  • Free cribs/infant beds 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Free bottled water 
  • Slippers 
  • Shower only 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • Air conditioning 
  • Room service (24 hours) 
  • Desk 
  • Private bathroom 
  • Rollaway/extra beds available 
  • Premium bedding 
  • Balcony 
  • Climate control 
  • Phone 
  • Minibar (stocked, free items) 
  • Turndown service 
  • Bathrobes 
  • In-room childcare (surcharge) 
  • Blackout drapes/curtains 
  • Satellite TV service 
  • LCD TV 
  • Connecting/adjoining rooms available 
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Where to Eat

Guests are offered a complimentary breakfast each morning.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

24-hour room service is available.

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Nearby Things to Do

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Golf lessons available nearby 
  • Beach volleyball on site 
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Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages, facials, body treatments, and manicures and pedicures.

  • Massages 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
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Limitless Resort Credit Offer

Book a minimum 3-night stay in any room category for travel now – December 23, 2015 and receive up to USD 3,600 in resort credits, based on length of stay:

  • USD 500 in resort credits with a 3-night stay
  • Up to USD 750 in resort credits with a 4-night stay
  • Up to USD 1,500 in resort credits with a 5-6 night stay
  • Up to USD 1,800 in resort credits with a 7-8 night stay
  • Up to USD 2,000 in resort credits with a 9-11 night stay
  • Up to USD 2,500 in resort credits with a 12-13 night stay
  • Up to USD 3,600 in resort credits with a 14 night stay or more
3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun. The service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance. Resort credit is not transferable, non cumulative, and cannot be held over for future stays. Resort credit cannot be exchanged for cash, products, or merchandise. Offer is not valid with groups/conventions and is not combined with other credits, discounts, or promotions unless specifically indicated. Promotion may change without prior notice.Other restrictions may apply.

Unlimited Golf instead of Limitless Resort Credit Promotion

Book a minimum 3-night stay in any room category now -December 23, 2015 for travel within the same period, and guests can opt to forfeit the Limitless Resort Credit to receive unlimited rounds of golf for all guests in the room.

3-night minimum stay is required. Guests who select the Unlimited Golf promotion cannot receive the Limitless Resort Credit promotion. A 20% service fee applies to each round of golf played. Promotion is valid at the Riviera Cancun Golf Club, The Golf Club at Playacar, and the Hard Rock Golf Club at Cana Bay. Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Promotion is subject to change without prior notice. Other restrictions may apply.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

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