Ratings based on 218 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 18, 2015
No complaints except for housecleaning which never shows up and we have to go looking for her or keep calling front desk. Also they don't leave you alone about joining their rewards program they hawk people. Not what I care for in the future.
Comment from Hotel Management
Jul 22, 2015 by Chadi B., Hotel Management
Hello, Thank you for your time and candor in bring these service issues to my attention. I sincerely apologize for any inconvenience you may have experienced with housekeeping, and I would like you to please know that we take great pride in our service standards and ability to meet and exceed our guest expectation bur clearly missed the mark in this case.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Middle of the hotel zone

Posted Jul 11, 2015
Pros: Beautiful pool and lots of bars. The white sand and clear water are everywhere in Cancun, but it's worth mentioning.
Cons: Some of the plugs are coming loose from the wall and trip when used, maintenance could be improved.
Definitely party central, but alot of families were here too. I wasn't a big fan of the food, the buffet wasn't bad at breakfast, but left alot to be desired at lunch and dinner. The italian restaurant is best but it gets busy quickly most nights and they don't do reservations. At the bars be sure to ask for specific premium brands of liquor if you prefer, otherwise they use the cheap stuff. I also recommend getting a shot on the side if you're looking to get tipsy. Our room was also upgraded upon arrival, this was a great surprise. It was double the size expected - our friend who traveled with us had the standard size without the living/dining space.
Comment from Hotel Management
Jul 19, 2015 by Chadi B., Hotel Management
Hello, Thank you for sharing your comments with us, We are glad to hear that you got upgraded at the moment of the check in and enjoyed the room. we are going to share your comments with the food and beverage manager, your feedback is really importat to us. We hope to welcome you again soon. Chadi Bou Said General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from new waverly texas

Wonderful in every way

Posted Jul 5, 2015
Wonderful, great service and food. The people were the best in everything
Comment from Hotel Management
Jul 7, 2015 by Chadi B., Hotel Management
Hello, thank you very much for your comments, Looking forward to welcoming you again soon. Chadi Bou Said General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
It was fabulous, the service was excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Jun 16, 2015 by Chadi B., Hotel Management
Hello, Thank you very much for your wxcellent review, we hope to welcome you again soon. Chadi Bou Said General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from n

Teenager Heaven

Posted Jun 13, 2015
I think this is a great place to bring your teens. Our daughter and friend had a great time on the hotel property. There were tons of activities and shows for them to do unsupervised. They also had tons of food options.
Comment from Hotel Management
Jun 16, 2015 by Chadi B., Hotel Management
Hello, Thank you very much for yout comment, we are thrilled to hear that you and your dougther and friends had a great stay ans enjoyed the activities. Chadi Bou Said General Manager
2 out of 5
by A verified traveler from atlanta

Good pool scene everything else is terrible

Posted Jun 2, 2015
Stained robes and bed spread Pool chairs very uncomfortable Food is terrible Unable to get a late check out Pool entertainment and music wa good Safe Drinks were good Nice staff Nice spa U have to wear an armband your whole stay Loud rooms no privacy
Comment from Hotel Management
Jun 10, 2015 by Chadi B., Hotel Management
Hello, Thank you very much for your review, I'm sorry to hear that we wasn't able to meet your expectations, is my primary concern to know how to create and enhance an enjoyable atmosphere for all our guest, thank you for all your comments that will be used as a feedback. Chadi Bou Said General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Wedding

Posted Jun 1, 2015
By far Hard Rock hotel was the best Mexico experience I've been too. Fun staff, music and food. My room was comfortable and clean. Loved it!!!
Comment from Hotel Management
Jun 10, 2015 by Chadi B., Hotel Management
Hello, Thank you very much for your comments, we are thrilled to hear that you had a wonderful experience. Hope to welcome you again soon. Chadi Bou Said General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

"Cool" and "Hip"

Posted May 21, 2015
Pros: The beach.... The music.... The staff....
Cons: We were very pleased with the Hard Rock Hotel in Cancun and nothing in particular stood out as needing improvement...
Location: The location is great....The beach is beautiful and the service on the beach as well as the entire resort is exemplary...
We thoroughly enjoyed our stay at the Hard Rock Cancun.... We are two single 40 somethings and although most of the guests were either couples or families, the music and staff, as well as the amazing beach, made it a very relaxing escape.
Comment from Hotel Management
May 23, 2015 by Cahdi B, Hotel Management
Hello, Thank you for your review, we apreciate reciving fedback from our rockers as we strive to provide the best service evere. Hope to welcome you soon Chadi Bou Said General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from b.

Felicitación al personal

Posted May 4, 2015
Mi reconocimiento al excelente servicio del personal del hotel, son muy amables y serviciales, especialmente a los señores Carlos Colli y Carlos gonzalez del restaurant Ciao que nos atendieron siempre con una gran sonrisa, buenas recomendaciones y disfrutando su trabajo, felicidades!!!
Comment from Hotel Management
Jun 16, 2015 by Chadi B., Hotel Management
Hola, Muchas gracias por tomarse el tiempo de compartir su experiencia y mencionar a los rockers que hicieron la diferencia, esperamos darle la bienvenida nuevamente. Chadi Bou Said General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel with beautiful views. Great pool!

Posted May 3, 2015
Pros: Mostly the location and friendly staff. Food was also good.
Cons: Service at the cocktail stations.
Met family from separate coasts at Hard Rock. Really enjoyed the property and all the accommodations. Service at bars, both lobby and pool very slow and not very friendly but all other service people were terrific.
Comment from Hotel Management
May 6, 2015 by Chadi B, Hotel Management
Hello, Thank you so much for your comment, feedback from oour gusts is our best way to improve our service, I appreciate your comment, We hope to se you again. Chadi Bou Said General Manager Hard Rock Hotel Cancun