Ratings based on 144 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from New York, NY

Convenient location and beach

Posted Aug 25, 2015
Pros: The price was reasonable for the location and what you get. They provide free parking if you have a rental car. Pool and beach on site.
Cons: Dining options and menu. It's really limited.
Location: Downtown can be reached easily by the bus, and the eating/shopping in zona are easily reached as well. Bus runs every 5 minutes.
The hotel is located at the end of the hotel strip (zona hotelera) close to downtown. The staff is friendly and tries hard to help. The travel desk, which sells tours and other items, helps you even when not buying from them. The rooms are big and feature balaconies, so you can enjoy the evening or early mornings. The pool isn't that big, which isn't an issue, but lots of families come so it's often filled with kids. Beach is a few feet beyond the pool. It's safe to leave your belongings there and go to the beach as there are many other hotel guests there. Wifi was sufficient.
2 out of 5
by A verified traveler from j

Full of Mexican families

Posted Aug 16, 2015
This is a family hotel. Very noisy. The room I had booked wasn't available so I was given 2 queen size beds instead of one king. Food very average.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel with ocean view

Posted Aug 15, 2015
Really enjoyed my visit only two comments....had to ask for towels twice one night.....would like to have light breakfast like HIExpress
4 out of 5
Recommended
for Families
by A verified traveler from Querétaro Mex

VACACIONES FAMILIARES 2015

Posted Aug 6, 2015
Pros: su ubicación, instalaciones , comodidad,etc
Cons: el horario de las albercas, la iluminación de la playa.l
Location: la playa y shows en la noche, snorkel y canoas
Llegamos muy emocionados después de un largo viaje en carretera, el hotel cómodo y bonito, la recepcion fue muy rápida y pronto llegamos a disfrutar la playa, el personal fue muy atento,nuestro cuarto siempre estuvo muy limpio
4 out of 5
Recommended
for Everyone
by A verified traveler from México

Muy bien

Posted Jul 19, 2015
En general todo estuvo muy bien, me parece un buen hotel a un buen precio
3 out of 5
by A verified traveler

Posted Jun 29, 2015
LAS CAMAS SON INCOMODAS Y LAS ALMOHADAS CON MAL OLOR, LA PLAYA SUCIA, MAL SERVICIO DE LOS RECEPCIONISTAS, MUY CARAS LAS BEBIDAS
1 out of 5
by A verified traveler from Mexico DF

estancia sumamente decepcionante

Posted Jun 17, 2015
Pros: nada
Cons: servicio, internet, desayuno
el personal sin capacitación, mucho tiempo para tratar de hacer el checkin, el internet nunca funcionó, el desayuno muy malo y caro, instalaciones muy viejas
5 out of 5
Recommended
for Everyone
by A verified traveler from b.p.

Hotel agradable, ambiente familiar,playa tranquila

Posted Jun 12, 2015
Muy amable el personal , playa tranquila , ambiente familiar
1 out of 5
Recommended
for Personal Event
by Fernando from Pilar

Mal servicio

Posted Jun 3, 2015 on Hotels
Recibí un mal servicio, en principio hubo una confusión a mi llegada, y me cobraron dos veces la misma habitación. No existe la cultura de servicio al cliente... Muy mal
4 out of 5
Recommended
for Business Travelers
by Mario Alberto from DF

Area de oportunidad en higiene del hotel

Posted May 11, 2015 on Hotels
Habia charolas con comida en los pasillos del hotel que tardaron 2 dias en retirar, lo cual le da mal aspecto a la higiene del hotel.