Ratings based on 196 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from alberta,canada
Has pluses and minusesPosted Jan 9, 2016
Seemed like maids needed to be tipped first then they would do an adequate job. Front desk processes need serious refinement. Food was mediocre at best. We didn't eat there much. Beach and pool service was fantastic. Concierge service was very good. Room key quit working several times and there were always people with the same problem waiting at the front desk. Overall, doable but next time I'll stay somewhere else
by A verified traveler
Just for the night.Posted Jan 3, 2016
Pros: Room was clean and bed were good.
I would only stay at the Holiday Inn Arenas if you need a clean room to sleep. Short beach and fair pool.
for Couplesby Guillermo
Sobre boulevard KukulkanPosted Oct 25, 2015 on Hotels
Buen lugar para quedarse por negocios por su cercanía al centro y a la zona turística, el hotel está realmente sobre el boulevard Kukulkan....
for Couplesby Sergio Ivan
Posted Oct 20, 2015 on Hotels
for Familiesby A verified traveler from New York, NY
Convenient location and beachPosted Aug 25, 2015
Pros: The price was reasonable for the location and what you get. They provide free parking if you have a rental car. Pool and beach on site.
Cons: Dining options and menu. It's really limited.
Location: Downtown can be reached easily by the bus, and the eating/shopping in zona are easily reached as well. Bus runs every 5 minutes.
The hotel is located at the end of the hotel strip (zona hotelera) close to downtown. The staff is friendly and tries hard to help. The travel desk, which sells tours and other items, helps you even when not buying from them. The rooms are big and feature balaconies, so you can enjoy the evening or early mornings. The pool isn't that big, which isn't an issue, but lots of families come so it's often filled with kids. Beach is a few feet beyond the pool. It's safe to leave your belongings there and go to the beach as there are many other hotel guests there. Wifi was sufficient.
for Familiesby Priscilla from Tampico
No era lo q esperabaPosted Aug 24, 2015 on Hotels
El hotel es austero, el día del check in nos mandaron a otro hotel porque no tenían energía eléctrica, solo por una noche Al día siguiente teníamos programada una salida y llegamos al hotel y tardaron demasiado en hacer el check in argumentando q x la mañana habían pasado x los huéspedes y nosotros no estábamos. O sea q tenía q esperarlos y aplazar mis planes?de castigo nos dieron una habitación lejísimos de todo. No volveré
for Familiesby Alejandro from México DF
Posted Aug 17, 2015 on Hotels
Bueno nomás no es lo máximo barato y suficiente
by A verified traveler from j
Full of Mexican familiesPosted Aug 16, 2015
This is a family hotel. Very noisy. The room I had booked wasn't available so I was given 2 queen size beds instead of one king. Food very average.
for Everyoneby A verified traveler
Nice clean hotel with ocean viewPosted Aug 15, 2015
Really enjoyed my visit only two comments....had to ask for towels twice one night.....would like to have light breakfast like HIExpress
for Familiesby A verified traveler from Querétaro Mex
VACACIONES FAMILIARES 2015Posted Aug 6, 2015
Pros: su ubicación, instalaciones , comodidad,etc
Cons: el horario de las albercas, la iluminación de la playa.l
Location: la playa y shows en la noche, snorkel y canoas
Llegamos muy emocionados después de un largo viaje en carretera, el hotel cómodo y bonito, la recepcion fue muy rápida y pronto llegamos a disfrutar la playa, el personal fue muy atento,nuestro cuarto siempre estuvo muy limpio