Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
57% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

La atención y el servicio fueron magníficos

Posted May 1, 2016
Desde la recepción hasta el check out, la atención del personal fue excelente. La comida es deliciosa y variada. La habitación estaba impecable y la camarista la preparó con detalles lindos, la cama y cojines muy comfortables y la vista era espectacular. Las piscinas estaban con vista al mar. El personal de todas las áreas estuvo siempre atento, amable y eficiente. Fue una experiencia excelente.
3 out of 5
by A verified traveler from Puebla

Cumplió con las necesidades

Posted Apr 29, 2016
Lo pésimo fue los errores que el personal de la recepción en cuanto a la reserva, cambio de apellidos. Me sacaron a las 24 hs de mi habitación para aclarar mi estatus, me bloquearon mi llave electrónica. Y me querían cobrar lo ya pagado previamente. Siendo que yo me acerque 3 veces al módulo en tiempo y forma para que todo estuviera en orden.
4 out of 5
by A verified traveler from Fort Knox

Surprising

Posted Apr 11, 2016
Pros: The staff members that tried to make certain that we were understood and our needs were met.
Cons: If the few spots on the walls in the hotel rooms could've been painted over or cleaned, and night stands replaced. They were chipped a little.
Location: There were many restaurants, a beach, activities and other attractions nearby. A 5 to 10 minute cab ride could get you most anywhere.
The hotel was nice. The activities, dinner show, and buffet were nice also and more than we expected at times. The staff was nice, and only a few spoke English. When I called downstairs with a question, I had to wait each time for someone who spoke English to come to the phone, and one time they had no one that spoke English available. The staff bent over backwards to be accommodating however, with the exception of Herbierto, who works the front desk. He didn't speak any English and appeared unhappy or frustrated each time we saw him. My husband thought maybe Herbierto was just hot, because the lobby area does not have heat and it was very hot each time we ventured to the lobby. Leonardo, Fabiana in the dining area, Carlos in the dining area, and the two ladies who do massages, again, bent over backward to make certain that we were enjoying ourselves. They made every effort to make certain that we could be understood. The massages were great also. The staff in the dining area was exemplary! Our cups were always refilled timely, we were checked on often, and we were always greeted with a smile. We had no complaints about the dining staff! They were fabulous. Luis the life guard told us about places to visit, helped others understand our English and assisted us when we had an issue with paying for our massages (no fault of the ladies doing the massages).
5 out of 5
by A verified traveler from PE

Nice hotel near the beach.

Posted Apr 9, 2016
The breakfast was good, we enjoyed the stay, the staff was really nice. We enjoyed the boating at the beach, the towel staff brought us an elephant shaped towel which we liked very much. The food was amazing as well as their pools.
2 out of 5
by A verified traveler

Holiday Out at this Holiday Inn

Posted Apr 8, 2016 on Hotels
There's not enough parking spaces. You have to give the hotel "security" your car keys so they can move your car in case other people need to park as well. The front desk never answered any of our calls over the course of four days we were there. Housekeeping finally answered once after never leaving us towels. We had to switch rooms since the first room they put us in didn't have a working AC. Appreciated the room upgrade with ocean view. The hotel service stinks. No one smiled. No one greeted us. The front desk people rather answer the people and talk with the person on the phone rather than finishing up helping you, who is standing right in front of them. The ice machine did not work three of the four days we were there. No water in the gym. We informed the front desk. The day after there was still no water so we decided to stop using or asking for anything else, including never staying at another holiday inn.
3 out of 5
by Ciro from Weslaco, Texas

Bad nights at the Arenas......

Posted Mar 23, 2016 on Hotels
The stay in Cancun was the best but, the hotel needs lots of help. The day we arrived we called the Lobby to report that it was hotter inside the room that it was outside. They sent someone right away to fix it and we were told it was a bad the thermostat and that they would replace it the following day. We were there 5 nights and it was bad it never got fixed and we were never offered a room change because hotel was full. I would ask about the thermostat and we were told "waiting for it to come in". I think it was ordered in China or something...
2 out of 5
by A verified traveler

Muy bonita la playa que está cerca del hotel.

Posted Mar 19, 2016
Pros: La playa y su piscina.
Cons: Todo. El trato del personal, las habitaciones, controlar los olores fétidos que emanan, el servicio al cliente...
Location: Hay muchas zonas de recreación aledañas, tales como shows piratas, antros, bares, y ofrecen paquetes para las visitas a la cuevas y a las atracciones.
Pésima, el personal es muy lento, no ofrecen un buen trato y se trababa la puerta de mi habitación. Incluso había un olor desagradable en el pasillo.
1 out of 5
by A verified traveler

Posted Mar 18, 2016
There was no hot water for washing. And lunch was very ordinary ...
2 out of 5
by A verified traveler

スタッフの対応、特にフロント(管理者風)の対応が最悪。

Posted Mar 16, 2016
Pros: ロケーションと部屋の状態。
Cons: フロントの対応・管理能力アップ
Location: 良い
スタッフの対応、特にフロント(管理者風)の対応が最悪。 最初に盗された部屋は、未掃除。変更したら、登録がされておらず、食事のチェックの際、大騒ぎ。
1 out of 5
by A verified traveler from W

Worst stay ever!

Posted Mar 15, 2016
Checked in 11 pm -A/C broken, took 90 minutes to get new room, no hot H2O. Staff was clueless,..Didn't offer free breakfast and tried to charge me more on check out.