Outdoor pool, pool umbrellas
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Reviews of Hotel Ikaro Suites

3 out of 5
Hotel Ikaro Suites
Sunyaxchen No. 16 Sm.25 Mz. 25 Lote 58, Cancun, QROO

Reviews

7.2

Good

Rating 10 - Excellent. 28 out of 121 reviews" "
Rating 8 - Good. 43 out of 121 reviews" "
Rating 6 - Okay. 33 out of 121 reviews" "
Rating 4 - Poor. 7 out of 121 reviews" "
Rating 2 - Terrible. 10 out of 121 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

ashok, Edmonton

Traveled with family
Okay
Stayed 4 nights in Feb 2024

10/10 Excellent

Alan

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place.. rate is fqir
Stayed 1 night in Oct 2023
Response from Íkaro Suites Admin on Nov 5, 2023
Dear Alan,Thank you so much for your comments, preference and trust. We really appreciate it.Best Regards.

10/10 Excellent

Alan

Stayed 1 night in Oct 2023

10/10 Excellent

Miroslaw

Stayed 1 night in Dec 2022

10/10 Excellent

Regina

Traveled with family
Stayed 24 nights in Jul 2022

8/10 Good

Abdullo

Stayed 1 night in Feb 2022

10/10 Excellent

Lito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The housekeeper changed the bedroom amenities everyday
Stayed 6 nights in Dec 2021
Response from Aída Gómez - General Manager on Jan 28, 2022
Dear Lito, We are glad that you have enjoyed your stay with us. Thank you so much for your preference and comments. We hope yo see you again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very clean, and the staff very polite.
Stayed 1 night in Jul 2021
Response from Íkaro Suites - Reservaciones on Jul 23, 2021
Dear guest, Thank you for your comment and preference, we are glad. Come back soon! We hope to have the pleasure of seerving you again. Have a wonderful weekend.

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2020
Response from Reservaciones on Sep 11, 2020
Buenas tardes, apreciable huésped, lamentamos que su estancia no haya sido del todo placentera. Sus comentarios son muy importantes para nosotros. Ojalá tengamos oportunidad en futuras ocasiones de atenderlo como se merece.

6/10 Okay

ernest, san antonio

Traveled with partner
Liked: Staff & service
Disliked: Amenities
the best thing about this hotel is the location. The rooms are in bad need of repairs and furniture. The staff is very nice and the area is okay for downtown Cancun. Close to palapas park and ADO.
Stayed 2 nights in Mar 2020
Response from Angelica Hernández on Mar 19, 2020
Have a nice Day, Your comment is valuable to us, thanks to this we will take it into account to improve our facilities and satisfy our guests in an excellent way. We wish you a happy journey and a happy return home. Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2019
Response from Aida Gómez on Jan 24, 2020
¡Gracias por su puntuación le deseamos un excelente día!

8/10 Good

Leyna

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, close to downtown, not to beach
The room was very nice, and bikes were available for use. The check-in and reading of the rules seemed a bit extreme, but otherwise it was all a nice spot. A long bike ride to the beach though, especially when the bike the assigned us had a flat tire..
Stayed 1 night in Jul 2019
Response from Angélica on Jul 16, 2019
Hello, We appreciate your valuable comment and hope you have a happy trip. Come back soon!

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Response from Angelica on Jun 18, 2019
Gracias!!1

2/10 Terrible

Oscar , San Diego, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Booking the hotel made it seem like we were getting a master suite with 4 beds. what we actually had were 4 mats spread out on cement foundations in the room, and the room was terribly small. ON TOP OF THAT, we find bed bugs in our luggage! Don't get this hotel.
Stayed 1 night in Apr 2018
Response from Aída Gómez - General Manager on Apr 17, 2018
Dear guest, we are sorry about the hotel was not what you was expecting. It's weird to us hear about bugs, we have a pest control certificate. Anyways, we appreciate all your comments and keep working to be better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great big room
Enjoyed the room was large and the price was right the AC worked perfect. WiFi was good as well. Like the area near ceviche park was nice.
Stayed 3 nights in Sep 2017
Response from Angie on Nov 21, 2017
Thank you so much for your comment! We really appreciate it! Please come back soon ;)

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet spot
Older hotel, however had a nice pool area. Clean sheets everyday. Great location. Great staff.
Stayed 7 nights in May 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Felt it was well worth the price
Very clean. I gave a 3 for the accommodations, but they seemed to be upgrading as we were there. Either it was new ownership or just plain time to do them. Everything new was Nicely done. Most of the time we had the pool to ourselves. In general, Not fancy at all, but not nasty. Super good price. Can walk to a lot from the hotel. Palapas Park was very cool. Loved the desk people and maids that worked so hard all the time. Enjoyed our stay. If you want a resort, this is not it (maybe 25 rooms total). If you want cheap, not fancy, but clean and friendly, these guys are it!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great place for the money
Could not ask for better staff! Friendly, helpful & knowledgeable

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't to sure what to expect but i was pleasantly surprised, It was a nice little place. It's not luxurious but we spent most of our time visiting the sights and came back to a clean room. I would definitely stay again.

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Big & Comfy
We like the big bedrooms and and the pool area works well. Close to shopping the buses. Very reasonable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Trish, ABQ, NM

Liked: Cleanliness, staff & service, room comfort
great budget hotel close to many things
As always, the staff is wonderful!! This hotel is close to several things, good food close by, easy to get around as there are taxis and buses or walking. it is clean, secure and very comfortable.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This is really a 2 star hotel at absolute most, probably more like a 1.5 star hotel. Cons: filthy hotel with years of accumulated grime. Walls grimy with lots of dirt. Mold in sink. Dead bugs on ceiling. Dust and grime in corners. No seating in room aside from one moldy plastic lawnchair. No table to sit at aside from a very narrow island-type construction in kitchen area but no stools to go with it. We complained and staff brought up 1 stool saying there were no others in the hotel. No hot water. Water pressure too weak for a decent shower. Kitchen facilities are sub-par: dishes consist of 4 plastic plates, stained and scratched, 2 plastic bowls also stained and scratched, and none of them matching, a couple of cheap forks and soupspoons, and that's it. No knives, no other cooking utensils, nothing. AC works but is noisy and leaves room smelling moldy. Rooms are frighteningly insecure: cheap wooden doors with the lock in the doorknob. The inside chain lock was broken. No safe is provided. Anyone could get into the room at any time, really. Pool is too filthy to use; it's full of green slime. The lobby area looks abandoned... when we first arrived, I actually thought the hotel was closed down. A large room to the right upon entry is empty, as is another room in back of the desk area. Entrance from outside is very unwelcoming since it's mostly cars parked in front yard area of hotel. Paint on outside of builiding is dirty and peeling. No on-site food.

2/10 Terrible

Darrick, Centerville, OH

Liked: Staff & service
Disliked: Cleanliness
The staff was very friendly and helpful!
The room was about what you'd expect for he price. Everything seemed fine upon initial inspection. We unloaded our things and went to eat. When we got back and went to bed, our daughter said she saw a bug and killed it. Then we heard another smack of her flip flop. Then another and another. Then she came in a and showed us a pic of the bug on her pillow. We immediately packed our things and went down to check out. They offered us another room, but we decided to leave. Without ant hassle, they gave us a full refund. We got a room at the Ramada around the corner. It was much better!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great downtown suite
Hotel staff was limited with English, but luckily I knew enough Spanish to get by. Right next to 100% Natural, which ended up being a really great place for dinner. Room was nice and big. The shower had a 1-inch lip, and the curtain was 6-8 inches too short, so water gets all over the bathroom floor. The pool seemed decent, although I never used it. Room had a small safe with a key that can be checked out for a deposit of 200 pesos (which is returned when you leave). Was not big enough for a laptop, so I'm glad I did not bring mine. The TV was jerry-rigged to a metal swiveling stand and seemed like it would fall over at any second. The bed was pretty stiff.

6/10 Okay

Trish, Albuquerque, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centrally located
I frequently stay at this hotel as it is easy to get to everything from here. The rooms a spacious with a little kitchenette and they are clean. The staff is great!! They take good care of you, they're pleasant and helpful with anything you might need. I would rather stay here than a resort. The hotel is basic but the people are genuine. The neighborhood is quiet as well and very safe and this comes from a solo female traveler!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Is Saving Money Worth It?
This is not the place for everyone. Seemed to be plumbing problems which gave the room a horrible smell which meant I had to leave the windows open and it was loud outside. The windows did not securely lock, but on the third floor, not too worried. The doors were not standard fireproof and they had no inside lock, that was worrisome. I plugged my phone in to charge and after a few minutes I heard 'chzzzz-chzzz' I was afraid to pull it out of the socket, but had to...my phone screen was black for a few minutes then came back. I got absolutely no sleep, a sore throat from the musty smells, and electric shock. Think twice if saving money is really worth it.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Hotel Ikaro Suites
Weird Layout but functional. One drawback was the A/C was outside the room, but with the door open, the room did get very cold.

8/10 Good

Trish, ABQ,NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is close to everything downtown and to easy transportation. The people who work here are SUPER sweet and will help with any needs.

6/10 Okay

Thomas R.

Liked: Staff & service
Disliked: Cleanliness, room comfort
Ikaro doesn't fly high
Hotel was about as expected for the price. Room and bedding could have been cleaner. Listed Airport Shuttle was a cab they'll call for you-pricey even at their 'negotiated rate.'

6/10 Okay

Flower, CA

Liked: Staff & service
Disliked: Property conditions & facilities
Is good if you only want a place to stay
Only that expedia takes as a child until 14 and the hotel limit is 11, so there was and extra 50 dlls charge

8/10 Good

Mitchell D.

Liked: Staff & service, room comfort
nice stopover
Great hotel for the night before ADO or airport. Be prepared fortaxi or long walk to ADO, ITS NOT 300 YARDS, its a 30 minute walk. But a lot of taxis come by the hotel to make the distance easy, not a walk for pulling suitcases, etc.

8/10 Good

Anais, Washington DC

Liked: Cleanliness, staff & service, room comfort
Economic hotel with a nice room service.
Please keep in mind this is not a luxury hotel and is not located in the hotel zone. This is a affordable hotel to stay which is located in downtown Cancun, close to local markets. The staff was very nice and courteous and the room was clean. Pool area needs more maintenance and is a really small pool. I am a backpack traveler, not a tourist, so if you want more confort and be in the center of the hotel area, I suggest you to check other hotels and resort. Calipso Hotel is a good possibility because prices are not so high and is in the middle of Zona Hotelera.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Bus Terminal Hotel
The only positive thing was proximity to terminal. Facilities were terrible. Lights were inoperative. No ice available. Staff was surly. Checked nearby alternatives which were better and cheaper!

2/10 Terrible

Z, LA, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
overbooked and lacking
paid extra to secure late arrival. when i did finally arrive they had given the room away and put me up in another hotel a few blocks away...THAT WAS AWFUL! dirty. bugs. AC didn't work. worst experience of my trip. the room they put me in was maybe 1/3 the price what i paid and they wouldn't refund the difference.

8/10 Good

GUSTAVO, Worldwide traveler

Liked: Cleanliness, staff & service, room comfort
Nice Hotel in an old building
The Hotel is located a few steps from Mercado 28, which is a nice place to shop Mexican Souvenirs or Eat typical food. Please be aware it is not nothing like a resort or a 3 stars hotel. The building itself is pretty old, the elevator doesn't work, and from the outside it seems the building is ages old, BUT, the rooms are ok, very big with mattresses built on top of concrete and only a full size bed. Still you will get the basic stuff like a Small Freezer. I used the hotel for 3 nights, just to check out CanCun downtown, it was ok for this purpose.

2/10 Terrible

Frequent traveller UK

Disliked: Cleanliness, staff & service, room comfort
Denied Access to Hotel
Hard to review hotel, as they denied me access, saying a fictional story about prior guests not leaving the hotel, so they had no room for me. This was despite the fact I had booked and paid for the hotel 3 weeks before, and the booking team assuring me the room would be available. After 30 mins of discussion and translation, I was sent to a different hotel round the corner, which did not have a pool and was not as good, despite the second owner being a lovely guy. Very disappointed with the whole experience.

8/10 Good

Lisa K Stearns-Migoni, Big Bear City

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It was an alright stay
If you are looking for a clean room this was and big! It is a very old hotel and shows but for the price was just fine. Location is great & just a walk away to restaurants & Mercado 28! WiFi was the best of all the hotels we stayed at!! If you are looking for luxury don't book here, looking for a clean place with a bed, then here it is!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice suite, roomy with kitchen.
No elevator. At 66 years old I decided to leave my bag downstairs since I was leaving early to the airport. Pool was half empty as was the spa so I'm not sure what they had in mind. The room was spacious, clean, with kitchen and a great shower. TV was actually watchable. Location is ok. 5 blocks from the ado bus station. There are a few restaurants near by.

6/10 Okay

Benito, St. Louis

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Necessary convenience
We made the choice to stay here based on price and the few reviews available. I would not return. Zero character. No color on the walls, or effort to create comfort. My overall impression would be better if we did not have the LOUDEST air conditioner on the planet. One bright spot was proximity to the ADO station. About a 5-10 min walk.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Budget hotel in downtown Cancun
After staying at 5-star resort in Riviera Maya for several days, we chose to stay in Cancun for one night before catching an early flight in the morning. The hotel staff is very nice, and the room is basic with a microwave and small refrigerator. Nothing is fancy, but given the low price, it is a good choice for budget travellers.

4/10 Poor

Barbara, Utah

Disliked: Room comfort
Look at other options first
I was a little disappointed with this hotel. It reminded me of what I would picture a flophouse to be. We got what we paid for. Fortunately, we got in late and left early the next day.

6/10 Okay

Bill Summerside

Liked: Cleanliness, staff & service
Avoiding winter
The hotel is center of town, it is clean with a great staff, You can walk to most places or catch a taxi for about $3 to the beach.

6/10 Okay

Bill Summerside

Liked: Cleanliness, staff & service
Medical tourism
I came to this hotel because it was close to my dentist. The hotel staff is very kind and helpful, the hotel itself is comfortable and clean, the pool is old and needs some work but is clean and safe to swim in. The hotel is in a great location close to markets, grocery stores, restaurants and local bars. Book online to get the best prices. I would rate this as a 3 star hotel

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities
Buena
Stayed 6 nights in Dec 2023

6/10 Okay

María Guadalupe

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Íkaro Suites - Reservaciones on Aug 30, 2023
Estimada María, gracias por compartir una evaluación sobre tu experiencia siendo nuestra huésped.Esperamos tenerte pronto de vuelta.

2/10 Terrible

Gladys

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No elevador(y tiene 4 pisos) piscina sucia con moho y el agua verde,que no te provoca entrar en ella con miedo a enfermarte , las habitaciones necesitan reparación de lo descuidada que están , toallas viejas y rotas y lo peor 😰Apagan el único aparato pequeño del aire acondicionado que tiene el cuarto apenas sales y encuentras la habitación como un horno cuando regresas !! Una pesadilla en Cancún 😠😠😠
Stayed 4 nights in Jun 2023

2/10 Terrible

Victor Ulises

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pesadilla en Cancún.....
Cuando llegamos al hotel no tenían dato de mi reservación y el baño olía a Kaka, a mí esposa le robaron 2 anillos de Plata, no es nada de lo que dice la descripción.
Stayed 4 nights in Mar 2023
Response from Administración Íkaro Suites on Mar 22, 2023
Estimado huésped,Lamentamos enormemente que su estancia con nosotros no haya sido del todo grata, sin embargo, es hasta ahora que nos enteramos de estos incidentes tan desconcertantes. Nuestro personal es de confianza y no tenemos reportes previos de extravío de pertenencias.Procuramos siempre la comodidad de nuestros clientes. De haber recibido el reporte oportuno en recepción, habríamos podido realizar un cambio de habitación o verificar cuál era el motivo del olor desagradable. Ojalá tuviéramos la oportunidad de enmendar la mala imagen que se han llevado de nuestro establecimiento.