Traveled with family
14 Jun 2021
Disliked: Cleanliness, staff & service
I was disappointed in the cleanliness of the grounds primarily. We felt the staff did not serve you unless you gave the a tip every time and you say it is included? We have stayed here before and had a good time and we love the 3 bedroom suite. When we arrived we were asked to pay extra to get an ocean view however we did have one reserved and confirmed. After we got it figured out ( you could tell he was upset I had an email with a confirmation from the hotel) he gave us a room that was near overlooking construction that was going on. We made the best of it. The cleanliness was hit and miss. The food was better however thought the afternoon selection could have been better when at the pool. finally we had family pictures. WOW! What a great experience. V and Victoria were amazing! overall we had a good time As I said this was our second time but we don't think we will be going back.
Stayed 5 nights in Jun 2021