Ratings based on 867 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from brasil

Hotel bem localizado, perto de shopping e praia

Posted Jul 16, 2016
Passamos apenas 1 diária mas desfrutamos de uma hospedagem muito confortável. Custo/benefício muito bom
Comment from Hotel Management
Jul 19, 2016 by NYX HOTEL CANCUN, Hotel Management
Dear Guest, thank you so much for your review of our Hotel, your comments are highly appreciate. It brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff. We will be waiting to host you in your next holidays. Many thanks for you valuable feedback. Best regards NYX HOTEL CANCUN
4 out of 5
by A verified traveler

Great hotel on the beach with superb staff.

Posted Jul 16, 2016
Pros: Staff was so nice and helpful.
Cons: The air conditioning in my room. I never complained though. I knew they wer booked solid.
Location: Location was near a few shopping places. The bus system is easy to use to get anywhere else. This stay was for me to mostly rest and relax.
I stayed for 5 nights. This hotel is older and has been updated. The pics online look different though. Not quite as nice. The area by the beach is great though. They have lots of chairs and a lot are with the covered tiki hut style. I did not see this at other hotels much. They just had umbrellas. The whole place was clean. I had an updated room. I was to have a Jr. Suite ocean view. I am jot sure about the suite part. I had no sofa as I expected in my room. It was clean. I was not in my room much except to sleep, but it would not get cool in there. It stayed At 25 degrees celcius. That is 77 degrees F. That is pretty warm to sleep in. I actually ended up with a pretty nasty cold that started my last day. Not sure if this is why, but I have not had a cold in 2 years. the staff was super great. I had 2 of the wait staff that was with me pretty much the whole time. Maurice and Mary. They are the BEST! Especially Maurice. Great personality and great service. Please tip these guys when they are good! I had the all inclusive stay, but still tipped. The food was ok. I ate off premise one whole day just to have something different. the breakfast was the best. Their coffee is not good though.. Way too strong. I learned to ask for a cappacino instead. Again, great staff. The lunches were good, just not a lot to choose from when you are there for 5 or 6 days. The proximity to everything was pretty good. Not too close and not too far. Bus system is easy
Comment from Hotel Management
Jul 19, 2016 by NYX HOTEL CANCUN, Hotel Management
Dear Guest, we truly appreciate your comments, especially to our attentive staff, we are so happy to read that we meet your expectation. We hope that next time you come you think of us as your option for hosting you again. It would be a pleasure. Many thanks for your valuable feedback. Cordially NYX HOTEL CANCUN
4 out of 5
by A verified traveler from Bogotá

Conocer, descansar y disfrutar.

Posted Jul 15, 2016
Pros: La calidez de su gente, la limpieza de las instalaciones, la piscina junto a la playa y su cuerpo de kioscos tropicales en la playa.
Cons: Ampliar el horario del bar de la piscina desde la 9 am y ofrecer servicio en el bar del lobby desde el medio día.
Location: El hotel se encuentra muy cerca al centro comercial La isla (Se puede ir caminando) y del Ku tul Kan, un poco más distante pero relativamente cerca.
El NYX es un excelente hotel desde el que se puede partir a los diferentes atractivos turísticos de la Riviera Maya y regresar a descansar en cómodas instalaciones y con la calidez de su gente. El valor agregado en la playa sobre los demás hoteles es su conjunto de kioscos muy (tropical) y playeras para tomar el sol; tanto que no es raro que algunos turistas de hoteles vecinos los quieran usar pero el NYX cuenta con un servicio de vigilancia en este sector que protege a los suyos. La piscina que está junto a la playa es muy agradable. Tiene el agua climatizada lo que hace placentera la estancia allí. Las demás piscinas también están climatizada pero esta por estar cerca al bar es muy cómoda además que tiene un acceso inmediato a la playa. El restaurante es típico tropical, es fresco y tiene contacto directo con la playa por lo que tomar los alimentos allí hace sentir que se está de vacaciones. Los restaurantes cerrados son para las ciudades. Durante la cena siempre hay un grupo musical distinto que anima el ambiente. En el loby del hotel hay una oficina de agencia de turismo que hace conexiones con toda la oferta que hay en la Rivera Maya a buen precio; en nuestro caso fueron más económicos que lo que habíamos cotizado antes de viajar. También hay una tienda que funciona todo el día y hasta las 11 pm ofreciendo variedad de artículos que resuelven problemas contingentes pero también souvenirs. Repito, es un excelente hotel conocer, descansar y disfrutar.
Comment from Hotel Management
Jul 17, 2016 by NYX HOTEL CANCUN, Hotel Management
Estimado huésped, muchas gracias por tomarse unos minutos para compartirnos su opinión, sus comentarios son de gran importancia ya que nos ayudan a identificar aquellas áreas de oportunidad en las que podemos tener una mejora. Estamos realmente contentos al saber que su estancia ha sido agradable y placentera así como que ha disfrutado de nuestro servicio y facilidades. Al igual estamos muy felices de saber que recibió una gran atención por parte de nuestro equipo de trabajo. Esperamos nos vuelva a otorgar el placer de alojarse con nosotros y seguir creando experiencias inolvidables. Una vez mas muchas gracias por sus apreciables comentarios. Cordialmente NYX HOTEL CANCUN.
3 out of 5
by A verified traveler

Buen hotel, habitaciones regulares.

Posted Jun 27, 2016
Location: El hotel esta perfectamente localizado en el sector hotelero de Cancun, posee instalaciones muy completas pese a ser chico.
El hotel esta muy bien hubicado, con una hermosa playa e instalaciones en gral. adecuadas para una estadia placentera. El personal de recepcion con quien me toco tratar fue correcto pero muy poco dedicado a hacernos sentir bienvenidos. La habitacion que nos toco tenia mucho olor (suponemos a humedad) y pedimos su cambio, a lo cual accedieron pero por otra casi en las mismas condiciones (que dicho sea de paso no coincide 100% con las fotos publicadas). Pedi hablar con la personal responsable y nunca obtuvimos respuesta. En fin, creo que no volveria.
Comment from Hotel Management
Jul 1, 2016 by NYX HOTEL CANCUN, Hotel Management
Estimado huésped Muchas gracias por tomarse unos minutos de su tiempo para compartirnos su opinión, sus comentarios son de suma importancia ya que nos ayudan a identificar nuestras áreas de oportunidad. Le ofrecemos nuestras mas sinceras disculpas por los inconvenientes presentados durante su estadía. La satisfacción de nuestros huéspedes es nuestro objetivo principal es por ello que estamos muy preocupados al no haber cumplido con sus expectativas. Tenga por seguro que seguiremos esforzándonos en lograr un servicio que se caracterice por la calidad y excelencia. Esperemos nos vuelva a dar la oportunidad de alojarse con nosotros y hacer de su estancia una experiencia inolvidable. Cordialmente NYX HOTEL CANCUN.
3 out of 5
by A verified traveler from JPN

値段相応かな

Posted Jun 15, 2016
Pros: 朝食バイキングはかなり良かったと思います。あと、ショッピングセンターが近く、立地も良かったです。
Cons: 全体的にサービスの質の向上が必要。
Location: ショッピングセンターが近かったので、ロケーションは大変良かったと思います。
FreeWifiは、受付のあるフロアでしか実質的には使えませんでした。スタッフの対応は普通だった気がします。全体的に、値段相応のホテルかと思います。朝食バイキングは品ぞろえが良く、個人的には満足できました。
Comment from Hotel Management
Jun 17, 2016 by NYX HOTEL CANCUN, Hotel Management
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment , your comments are highly appreciated since they help us to improve our areas of opportunity. We would like to apologize for the inconveniences during your stay with us. Our commitment provide the best service for that reason we are verifying the details mentioned. Thanks for staying with us, we hope that you will return again very soon. Many thanks for your valuable feedback. Cordially NYX HOTEL CANCUN
4 out of 5
by A verified traveler from Texas

Perfect location

Posted May 28, 2016
Everyone was really nice. The only exception was that the bar closes at 12am.
Comment from Hotel Management
May 28, 2016 by NYX HOTEL CANCUN, Hotel Management
Dear Guest, many thanks for your review of our hotel, your comments are highly appreciated. We are very happy that our service exceed your expectations. We hope that you will return again very soon. Thank you for your valuable feedback. Best regards NYX HOTEL CANCUN
2 out of 5
by A verified traveler

Cheap for the area but not worth it

Posted May 24, 2016
Cons: Room amenities
We were given a room with no view. The coffee maker didn't work and when we tried to plug it in another socket the entire socket came out of the wall. The air conditioner worked too well and controlling the temperature was difficult and there were no extra blankets or pillows. the breakfast was quite good and the hotel personnel were pleasant.
Comment from Hotel Management
May 29, 2016 by NYX HOTEL CANCUN, Hotel Management
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment , your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for all the inconveniences during your stay with us. Our commitment to provide the best service for that reason we are verifying the details mentioned, in order to meet their needs and fulfill your expectations. Thank you so much for your valuable feedback. Cordially NYX HOTEL CANCUN
4 out of 5
by A verified traveler from São Paulo, SP

Hotel agradável cheiroso

Posted May 17, 2016
Hotel com pessoas gentis e agradável. Sempre cheiroso principalmente a recepção. Quartos amplos, cama confortável, somente o travesseiro que era ruim, mas não cheirava a mofo. Limpeza perfeita. Restaurante acima do preço praticado e comida não é saborosa, falta atenção dos garçons para quem fica na praia dura te o dia. Café da manhã excelente com garçons bem atenciosos. Vista para a lagoa bem bonita. Maior incômodo é a porta que fica entre os quartos, pois passa o som do quarto ao lado, precisa melhorar a vedação. Recomendo para experiência somente café da manhã, ótimo custo benefício.
Comment from Hotel Management
May 21, 2016 by NYX HOTEL CANCUN, Hotel Management
Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your experience with us, your comments are highly appreciated since they help us to improve our areas of opportunity. Many thanks for your valuable feedback. Cordially NYX HOTEL CANCUN
4 out of 5
by A verified traveler from orlando

hotel nyx

Posted May 5, 2016
Pros: location and the beach.
Cons: customer service,have a free print machine where you can print your tickest for atractions,ice bucket in the room ,blankets,better pillow,ice,coffee.
Location: la familia plaza,bus stop.
my experience was okay tho the room have no ice bucket,front desk guys sometimes they did understand what we are talkind about and , I speak Spanish no laundry to was u closhes ,they should have tea,coffee,or water at leat went u check in at the lobby like here in the states hotels have that amenity is call customer service even tho , I work for some chain hotels before so , I now was inpect for service,the breakfast and everything else was great.
Comment from Hotel Management
May 10, 2016 by NYX HOTEL CANCUN, Hotel Management
Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know your disappointment , your comments are highly appreciated since they help us to improve our areas of opportunity. We are so happy to read that Solomon and Aaron exceed your expectations. We hope that you will return again very soon. Many thanks for your valuable feedback. Cordially NYX HOTEL CANCUN
5 out of 5
by A verified traveler

Very nice and close to beach.

Posted May 4, 2016
Loved this hotel. Only thing I didn't like was, you couldn't swim in the pool past 8:00pm and couldn't sit on a chair on the beach past 8:00pm.
Comment from Hotel Management
May 5, 2016 by NYX HOTEL CANCUN, Hotel Management
Dear Guest Many thaks for sharing your kind feedback and taking part of your time to let us about your recent stay with us. We are glad that we exceed your expectations. Thank you so much for your valuable feedback and we hope that you will return again very soon. Cordially NYX HOTEL CANCUN