Hotel Ojo de Agua

Photo gallery for Hotel Ojo de Agua

Featured Image
On the beach
On the beach
On the beach
Outdoor pool

Overview of Hotel Ojo de Agua

Hotel Ojo de Agua

3 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationOjo de Agua Beach2 min walk
  • Popular LocationPuerto Morelos Town Square6 min walk
  • Popular LocationPuerto Morelos Reef7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Hotel Ojo de Agua is near theme parks and on the beach. Maroma Beach and Costa Occidental de Isla Mujeres National Park reflect the area's natural beauty and area attractions include Crococun Zoo and Parque Cenote Las Mojarras.

What's nearby

  • Ojo de Agua Beach - 2 min walk
  • Puerto Morelos Town Square - 6 min walk
  • Puerto Morelos Reef - 7 min walk
  • Sanctuary of Hope and Time Capsule - 7 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • Sabor de Mexico — 3 min walk
  • La Playita — 4 min walk
  • Cantina Habanero — 4 min walk
  • John Gray's Kitchen — 4 min walk
  • Tacos.Com — 5 min walk

About this property

Hotel Ojo de Agua

3-star hotel on the beach, near Puerto Morelos Town Square
This smoke-free hotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Additionally, multilingual staff, a garden, and a picnic area are onsite. All 35 rooms offer free WiFi, sitting areas, and flat-screen TVs with cable channels. Safes, showers, and desks are among the other amenities that guests will find.
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and complimentary toiletries. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 8:00 AM–11:30 AM: MXN 119 for adults and MXN 89 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Picnic area

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

More

  • Desk
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 6 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 119 for adults and MXN 89 for children (approximately)
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 123 out of 365 reviews
5 - Excellent 34%
Rating 4 - Good. 138 out of 365 reviews
4 - Good 38%
Rating 3 - Okay. 54 out of 365 reviews
3 - Okay 15%
Rating 2 - Poor. 23 out of 365 reviews
2 - Poor 6%
Rating 1 - Terrible. 27 out of 365 reviews
1 - Terrible 7%

4.0/5

Cleanliness

4.1/5

Staff & service

3.4/5

Amenities

3.6/5

Property conditions & facilities

1/5 Terrible

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property smell bad, mold in our room, I only stay one night, moved to another hotel. I lost one night. Pictures are not closed to the hotel . Will never stay in this hotel again
Stayed 2 nights in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place today! You can't get any closer to the beach than this place. The staff is very, very nice. I had seen previous reviews complaining about the friendliness of the staff, but I had zero issues with that. Only a few complaints... I was on the first level closest to the pool & my window didn't lock. It had a lock, but not functioning. Same issue with the sliding door; a lock, but not functioning. They did have stick to put behind the inside sliding portion though. But still, would have preferred that both locked especially being on the first floor. AC in room worked great & so did WiFi. Would definitely stay here again.
Stayed 4 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location & friendliness of staff
Stayed 9 nights in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This property has a potential to be excellent with more care.
Stayed 4 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beach is steps away. 👍
Stayed 3 nights in Sep 2021