Room type

Standard Room, 2 Double Beds

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Get an overview of this hotelFamily-friendly Cancun hotel in Downtown Cancun with restaurant


This family-friendly Cancun hotel is located in the business district, within a 10-minute walk of Ayuntamiento de Benito Juarez and Iglesia de Cristo Rey. Mercado 23 and Palapas Park are also within 15 minutes.

Hotel Features

A restaurant, an outdoor pool, and a nightclub are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a 24-hour business center, and meeting rooms.

Room Amenities

All 49 soundproofed rooms feature free WiFi and room service. Cable TV, coffee makers, and free local calls are among the other amenities available to guests.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. High-speed wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. This family-friendly hotel also offers an outdoor pool, a nightclub, and tour/ticket assistance.

Hotel Plaza Kokai Cancún has designated areas for smoking.

  • 24-hour business center 
  • 24-hour front desk 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Free reception 
  • Concierge services 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Free parking nearby 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Laundry facilities 
  • Meeting rooms 
  • Multilingual staff 
  • Nightclub 
  • Number of buildings/towers - 1 
  • Number of floors - 4 
  • Outdoor pool 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Total number of rooms - 49 
  • Tours/ticket assistance 

Family Friendly Amenities

  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Laundry facilities  
  • Outdoor pool  
  • Rollaway/extra beds available  
  • Soundproofed rooms  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet


Free parking nearby

Room Amenities

  • Air conditioning 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Ceiling fan 
  • Climate control 
  • Coffee/tea maker 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Free local calls 
  • Free WiFi 
  • Hair dryer 
  • Individually decorated 
  • Individually furnished 
  • Iron/ironing board 
  • Phone 
  • Premium TV channels 
  • Private bathroom 
  • Rollaway/extra beds available 
  • Room service (limited hours) 
  • Shower only 
  • Soundproofed rooms 

Where to Eat

The hotel offers a complimentary manager's reception on select days.

El meson espanol - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

La Tasca - Onsite bar.

Room service (during limited hours) is available.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Surfing/boogie boarding nearby 
  • Windsurfing nearby 
  • Sailing nearby 
  • Water skiing nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Parasailing nearby 
  • Personal motorized watercraft on site 
  • Ecotours nearby 
  • Golf lessons available nearby 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 3 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 18 years old stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.

No pets or service animals allowed


The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

A resort fee is included in the total price displayed. Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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