Ratings based on 612 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
62% of guests recommend
3.4 Room cleanliness
2.9 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from s

Close to beach, restaurants and shopping

Posted Aug 16, 2016
The room was said to be a newer building. It was a horrible room. Smelled like mold really Bad and bathroom shower had mold in it. We switched rooms and it was better but still a moldy smell. Some of the staff We're very friendly, others at front desk had no personality and seemed they could care less. Bartender out by pool was amazing and funny:) I would recommend this hotel if you don't expect luxury!!
4 out of 5
by A verified traveler

Hotel cerca de la playa

Posted Aug 15, 2016
Está bien, solo que durante la lluvia se anego el lobby. Del resto las habitaciones están bien
4 out of 5
by A verified traveler from Winnipeg, MB.

Excellent location

Posted Aug 14, 2016
Easy check-in; Close to beach and restaurants; on-site bar; great staff
3 out of 5
by A verified traveler

close to beach but needs some work on other things

Posted Aug 9, 2016
no maid service came until almost 6 p.m. the first day so room not cleaned. The next day housekeeping was still in my room at 6:50 p.m. I wanted a short siesta before getting ready to go out with some friends. Well, needless to say I spent about an hour and 45 minutes waiting for me room because when I called down to reception I was told housekeeping would be 15 minutes. I thought when I booked this through expedia, it showed a small fridge in room NONE. Also, no lock box for keeping my items safe. It was down in front lobby and I was told it would be another 500 pesos to pay for safe. NOT a deposit. Overall the room itself was ok. Nice place across the beach. Stayed in Isla many times. Would probably not stay here again.
2 out of 5
by A verified traveler from Cabrera

Mala experiencia :(

Posted Aug 1, 2016
Tiempo.- La hora de check in era a las 3 pm y entregaron las habitaciones a las 5 y otra hasta las 6 (una de ellas no contaba con toallas de ningún tipo). Habitaciones.- Las cortinas de los baños tenían moho. La atención de algunos empleados no fue tan agradable, cuando llegamos a recepción ni nos sonrieron. Llamamos a pedir toallas a recepción y no las subieron, tuve que ir a conseguir una por el hotel y agradezco a la Srita que me brindó uñas e incluso nos llevó el resto de toallas a la habitación. Ubicación y vista del hotel es muy buena.
4 out of 5
by A verified traveler

Bad phone contact

Posted Jul 18, 2016
Pros: Central location to all
Cons: Answer the phone please.
Easy to walk to and centrally located to town and a great beach across the street. Spent several hours on the phone with 15 calls for three days before my arrival trying to change a reservation.No one answers the phone.When they do they say call back in an hour.When you call back they say that again.After 5 call backs they said call back tomorrow.Very bad service in that department.Only had electrical plugs on the wall on the opposite side of the room from the bed.Bring an extension cord.I asked for one and they gave me one that was 3 feet long.
4 out of 5
by A verified traveler from Montreal Qc, Canada

The hotel is in front of the beach great view

Posted May 28, 2016
Pros: View, location, friendly staff
Cons: I like it in it's present condition
Location: Everything is within walking distance
They had my Expedia reservation ready friendly staff
Comment from Hotel Management
May 30, 2016 by PAULINA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by Pierre

This traveler left a rating score only Posted May 26, 2016 on Hotels
3 out of 5
by Cory from Fraser

Posted May 19, 2016 on Hotels
Nice enough hotel, good for the money, good pool. The service was super slow most places this trip.
Comment from Hotel Management
by PAULINA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by Guadalupe from Bsas

muy buen hotel

Posted May 14, 2016 on Hotels
Lindo hotel. Estamos muy conformes. No es lujoso pero la habitación es cómoda y limpia. La pileta es muy linda. La atención en el restaurante no nos gusto x lo q fuimos sólo una vez. Lo malo no hay WiFi en la habitación
Comment from Hotel Management
by PAULINA, Hotel Management
Gracias por sus comentarios y sugerencias agradecemos su visita y gracias por sus comentarios para que podamos mejorar nuestro servicio