Ratings based on 599 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
62% of guests recommend
3.4 Room cleanliness
2.9 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Bad phone contact

Posted Jul 18, 2016
Pros: Central location to all
Cons: Answer the phone please.
Easy to walk to and centrally located to town and a great beach across the street. Spent several hours on the phone with 15 calls for three days before my arrival trying to change a reservation.No one answers the phone.When they do they say call back in an hour.When you call back they say that again.After 5 call backs they said call back tomorrow.Very bad service in that department.Only had electrical plugs on the wall on the opposite side of the room from the bed.Bring an extension cord.I asked for one and they gave me one that was 3 feet long.
4 out of 5
by A verified traveler from Montreal Qc, Canada

The hotel is in front of the beach great view

Posted May 28, 2016
Pros: View, location, friendly staff
Cons: I like it in it's present condition
Location: Everything is within walking distance
They had my Expedia reservation ready friendly staff
Comment from Hotel Management
May 30, 2016 by PAULINA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler from Mexico City

Hotel Viejo

Posted May 12, 2016
Pros: Nada
Cons: En primer lugar la atencion al huesped, y las instalaciones que estan francamente muy descuidadas
Location: Pues el lugar es muy simple, no hay mucho que hacer, la ubicacion del hotel es buena ya que esta en el centro
Resulta que el hotel tiene 2 zonas, una muy fea y muy vieja y otra mas moderna, como nuestra reservacion fue a traves de expedia nos mandaron a la zona fea y vieja, la ultima habitacion del ultimo piso, el trato de la gente en la recepcion francamente muy malo, poco amables, para poder tener acceso a 2 toallas habia que dejar un voucher abierto por 500 pesos, la alberca francamente muy deteriorada, sin azulejos y con la pintura desgastada en ciertas areas, la orilla donde empieza el agua manchada y con moho, no hay maquina de hielos, y cuando pedi unos me dijeron que ya no me podian dar porque ya era tarde (9 de la noche), el acceso a internet limitado solo a la recepcion, en los pasillos la pared y el techo con la pintura levantada, la regadera tapada y los agujeros por donde sale el agua la envian a todas direcciones menos a donde te estas bañando, la playa no es propia, sin embargo hay gente del hotel "atendiendo", quieres una sombrilla te cuesta, una silla te cuesta, en verdad que nunca regresaria a este lugar.
Comment from Hotel Management
May 31, 2016 by PAULINA, Hotel Management
Estimado cliente gracias por sus sugerencias de nuestro establecimiento, pero todos nuestros cuartos estan especificados que servicios y tipod e habitacion contienen, en cuanto a las toallas de playa es requisito para garantizar el regersod e las mismas el servicio es gratuito. nosotros tenemos una playa enfrente la cual tiene acceso pagando sus servicios correspondientes no promocionamos servicios de playa gratuitos, pero agradecemos mucho sus comentarios al respecto para mejorar nuestros servicios
3 out of 5
by A verified traveler

Posted May 6, 2016
Esta frente a la playa, tiene aire acondicionado pero su personal de recepción es muy poco amable
1 out of 5
by A verified traveler

My wife felt it was very dirty and unsafe.

Posted May 5, 2016
All I paid through Expedia month before the trip. But had to pay more money when I got down there. They were totally scamming me for more money. This should not be on a list of Hotel through Expedia. I we'll never book a trip through Exspedia.
4 out of 5
by A verified traveler from W

Book the new building

Posted May 4, 2016
We booked the old building but there wasn't a fridge the view was horrible felt like you were gonna get taken. No safe in the room either. So we went down to the front desk and asked if we could get the upgraded room and he gave it to us but we had to pay a little extra. But it was worth the money to upgrade to the new building. The view is beautiful from the hotel and it's right in the middle of everything. It was a great hotel for the price we paid
Comment from Hotel Management
May 31, 2016 by PAULINA, Hotel Management
THANKS FOR YOUR COMENTS WE PUT EVERYTHING IN THE WEB SITE CONTENT ALL OF THE ESPECIFICATIONS FOR ROOMS SO WE DIDNT CHARGE ANYTHING WE NOT SALE..WE HAVE 3 CATEGORYS OF ROOMS AND DIFERENT PRICES, WE APPRECIATE YOUR HELP TO PROVIDE A GOOD SERVICES..
3 out of 5
by A verified traveler from miami florida

Nice hotel, excellent location

Posted Apr 24, 2016
It was in general, the hotel needs lots of renovations but good in general.
4 out of 5
by A verified traveler from fl

Posted Apr 24, 2016
Pros: close to everything good price
good stay no problems clean comfortable good value
3 out of 5
by Ericka from Mexico

Mala experiencia

Posted Apr 24, 2016 on Hotels
MUy mala experiencia. reservamos con Pago anticipado y al llegar nos dieron una habitacion malisima que no se parece en nada a la mencionada en la reserva, nos pedian un cargo extra por darnos la habitacion solicitada.
4 out of 5
by A verified traveler from Iowa

Beach is in full view across the street.

Posted Apr 19, 2016
Pros: Location and we just walked out of the patio door and were at the pool
Cons: Helpfulness of the man at the desk and the shelving issue mentioned above.
Location: Beach, pool, shopping, golf carts, eating and convenience stores close by as well as laundry services by the locals.
The location is perfect. Close to downtown, the beach is in full view from the hotel, golf cart rental two doors down (or up), and plenty of eating places with great food near by. I found the gentleman at the desk was less than helpful. We had trouble getting our door to latch and the shelves intended to hold our suitcases was not sturdy enough to hold them as well as the shelf holding the phone. Very nice pool and sit down eating as well as a bar by the pool.