Ratings based on 389 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
80% of guests recommend
3.5 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2015
Excellent stay - great location. Attentive staff. Stayed twice - once with sister in law and her three children - they loved the pool. The next stay was with my adult daughter in law and her girlfriend - they loved pool, bar and ability to walk across the street to the beach.
2 out of 5
by A verified traveler from Colorado

STAY AWAY!

Posted Aug 22, 2015
First of all upon arriving the front desk guy was very rude and did not want to help. We booked the room through Expedia but it was not at all what we were shown when we got there, so for a fee of $80 we were moved to the "new section". Rooms are dirty, beds are uncomfortable, the walls were stained with who knows what. Staff is very unfriendly, we overheard the woman behind the front desk yelling at one of the guests because she couldn't find her room. Pool is disgusting who knows what it is cleaned with because we saw some guys cleaning it with gloves up to his elbows and a mask!! And then throwing a bucket of who knows what kind of cleaning solution. I could keep going on, for reasons why you shouldn't stay at this hotel but it would take me all day. STAY AWAY Spend your hard earned money somewhere else, the location is not worth the headache that comes with this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from houston

Great location. Service and amenities are average.

Posted Aug 17, 2015
My room was in the renovated section, overall comfort level was OK. The hotel is centrally located across the beach (playa Norte ), beach towels provided and there is an Internet access in th hotel lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler from aragon

Cerca de playa y terminal de ferry

Posted Aug 15, 2015
Excelente ubicación y trato del hotel , muy cerca la mejor playa de la isla y lugar para realizar snorker , muy buenos restaurantes y lugares de diversión ....................
2 out of 5
by A verified traveler

Hotel cerca de la playa

Posted Aug 11, 2015
La habitación 216 se inundaba durante cada regaderazo
2 out of 5
by A verified traveler from Veracruz

HORRIBLE

Posted Aug 4, 2015
Pros: Lo único bueno es que las únicas amables son las de limpieza
Cons: Su personal y las condiciones del hotel
En la compra en internet te enseñan una habitación y la pagas y te mandan a una totalmente diferente, con muebles rotos, sin rejilla para la regadera y pésimo servicio y actitud de los de recepción!!! Llegamos antes del check in y nos esperamos hasta la hora que era, al llegar nuevamente nos dijeron que no estaba limpia la habitación y que teníamos que esperar una hora más, pues no habían más habitaciones disponibles supuestamente cuando el hotel ni siquiera estaba lleno!!... El restaurante es muy lento, pésimo servicio y sus baños asquerosos!! No tiene internet más que en el "lobby" y sus pocos contactos solo son de entrada para dos patas, al pedirles un adaptador nos dijeron que no había y que no nos podían conseguir uno, si queríamos uno que fuéramos a comprarlo...
1 out of 5
by A verified traveler from Danmark

Vælg ikke dette hotel...

Posted Jul 31, 2015
Pros: Beliggendheden
Cons: Beskrive det som en stjerne og sig at man ikke skal forvente noget. Bedste alternativ er at lade være med at sende gæster til hotellet.
Location: Området er dejligt. God mad, skøn strand og massere af muligheder for at tage på både guidede ture og egen hånd. Øen er pragtfuld.
Hotellet ligger godt, men det er der mange andre hoteller som også gør. Hvis du vælger dette hotel, så vælg de dyreste værelser og forvent ikke noget. Hotellet er slidt og beskidt. Alting er ved at falde fra hinanden og intet bliver vedligeholdt. Faciliteter som står beskrevet forefindes kun hvis du er heldig. Måske et køleskab, måske et tv, måske en værdiboks osv osv. Hvis alting fungerer på værelset har du været heldig. Jeg nåede at komme 3 værelser igennem på mine 10 dage. Jeg oplevede larmende og ødelagte aircondition, rustne og manglende loftsvifter. Værelse med og uden køleskab, værdiboks og tv. Dårlig belysning. En utæt hane og rør i brusekabine, med døre som skulle lukkes og åbnes med vold. Kalk alle vegne, mug og skimmelsvamp op og ned af væggene, både i værelse og toilet. Skidt og møg alle vegne. Dårlig rengøring og hygiejne. Alt var gammelt og slidt, med huller, pletter og grim lugt. Gardinerne var næsten grålige af snavs og faldt fra hinanden. Poolen var beskidt og alt for varm. Derudover klistrede malingen fra poolen sig fast til badetøjet og ødelagde det. Personalet var dovne, uhjælpsomme og til tider uforskammede. Hotellet fremstod som slidt og i forfald. Wifi er i receptionen, hvor alle sidder. Mindst 20 personer forlod hotellet, de første par dage, så holdt jeg op med at tælle.Jeg sætter aldrig mine ben her mere. Hotellets bedste værelser svarer til ca en stjerne og jeg har rejst og set meget og er ikke sart. Vælg et andet hotel....
1 out of 5
by A verified traveler

All talk no action!!

Posted Jul 28, 2015
Pros: Sadly the location was the only thing
Cons: Our room was v tired, hot shower was rarely hot, shower screen didn't work, the balcony was home to nesting pigeons and the staff were very unhelpul
Sadly this hotel did not live up to the photos or our expectations. Apart from a pretty good location it really isn't up to scratch. We booked in the 'new section' and only on check in discovered these weren't actually the new rooms. They had a different name for the newest and nicer rooms - crazy huh!! If you want these you have to book "new building" NOT "new section" Our room was tired, the curtains didn't close, the shower screen also didn't close, there was no hot water most of the time, the balcony was home to several nesting pigeons (and smelled of pigeon poo) and the staff were as unhelpful as humanly possible regarding everything from empty water filters, to towels, to taxis and had no advice to offer regarding restaurants, activities or anything at all. When we complained to the manager she was dismissive, disinterested and didn't take any responsibility for her misleading room naming and didn't show any concern that we were unhappy. With a little maintenance job and new staff this hotel could be good but right now it isn't. Put your money towards a better place is my suggestion.
3 out of 5
by A verified traveler

Ok Hotel With Good Location

Posted Jul 27, 2015
This was my second time to stay in this hotel. It is a great location for downtown restaurants and beaches. However, they seem to be understaffed and do not have enough workers to really maintain the property. They also cater more to their guests who visit more frequently. We were disapponted again and will choose to stay at a different hotel the next time we visit the island.
3 out of 5
Recommended
for Everyone
by A verified traveler from cancun

Días de descanso familiar

Posted Jul 21, 2015
Pros: Su ubicación
Cons: El servicio al huésped, el servicio de restaurante y del bar.
Location: La ubicación muy buena, cerca de playa. La alberca esta bien.
La bienvenida terrible, el personal de recepción, se ve súper estresado y por lo mismo daba un atención terrible y de mala gana, necesita auxilioooooo! Y un cambio de actitud. Ya que tooodoooo tenías que perdiselo a la misma persona. El restaurante con un servicio muy corto, el personal en general tanto del restaurante como del bar, con muy poca amabilidad y sentido del servicio.