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Hotel Santa Maria Cancun

3.5 star property
Hotel with free parking, near Plaza 28

Choose dates to view prices

Photo gallery for Hotel Santa Maria Cancun

Interior detail
Shower, free toiletries, towels
Interior detail
Reception
Interior detail

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Superior Room

Standard Superior Room | Desk, WiFi, bed sheets

Standard Superior Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Microwave
Minibar
Cable channels
Desk
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Desk, WiFi, bed sheets

Superior Room, 2 Double Beds

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Minibar
Cable channels
Desk
Daily housekeeping
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

Standard Suite | Desk, WiFi, bed sheets

Standard Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds | Desk, WiFi, bed sheets

Suite, 2 Double Beds

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Cancun, QROO

What's nearby

  • Plaza 28 - 3 min drive - 1.6 miles
  • Ultramar Ferry Puerto Juárez - 4 min drive - 1.8 miles
  • Cancun Mall - 5 min drive - 2.8 miles
  • Plaza Las Americas - 5 min drive - 2.8 miles
  • Puerto Cancun Marina Town Center - 6 min drive - 3.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Los 7 Mares - ‬11 min walk
  • ‪Mercado independencia - ‬6 min walk
  • ‪El Pocito - ‬4 min walk
  • ‪Las Brasas del Bajio - ‬2 min walk

About this property

Hotel Santa Maria Cancun

Hotel near Plaza 28
Hotel Santa Maria Cancun provides amenities like a terrace and a garden. Guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A 24-hour front desk, tour/ticket assistance, and ATM/banking services
  • Concierge services and a vending machine
Room features
All guestrooms at Hotel Santa Maria Cancun have comforts such as air conditioning, in addition to amenities like WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with cable channels
  • Daily housekeeping and desks

Languages

English, Spanish

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  • Free WiFi
  • Air conditioning
  • Housekeeping
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includes taxes & fees
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May 1 - May 2
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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Dogtown Suites
Dogtown Suites Cancun
Dogtown Suites Hotel
Dogtown Suites Hotel Cancun
Santa Maria Cancun
Hotel Santa Maria Cancun Hotel
Hotel Santa Maria Cancun Cancun
Hotel Santa Maria Cancun Hotel Cancun

Frequently asked questions

Is Hotel Santa Maria Cancun pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Santa Maria Cancun?

As of Apr 23, 2025, prices found for a 1-night stay for 2 adults at Hotel Santa Maria Cancun on May 2, 2025 start from $24.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Santa Maria Cancun?

Self parking is free at this property.

What time is check-in at Hotel Santa Maria Cancun?

Check-in start time: 3 PM; Check-in end time: 6 PM. After-hours check-in is not available.

What time is check-out at Hotel Santa Maria Cancun?

Check-out is at noon.

Where is Hotel Santa Maria Cancun located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 23 and Plaza 28. Séptimo Día Adventist Church and Las Palapas Park are also within 1 mi (2 km).

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Hotel Santa Maria Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 114 out of 452 reviews
Rating 8 - Good. 145 out of 452 reviews
Rating 6 - Okay. 95 out of 452 reviews
Rating 4 - Poor. 53 out of 452 reviews
Rating 2 - Terrible. 45 out of 452 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Disliked: Amenities
Clean, ac works great, friendly staff.
Stayed 2 nights in Jun 2024

10/10 Excellent

Maylin

Exc
Stayed 3 nights in Nov 2024

8/10 Good

irfan

Good price and theres close market to shop 👍
Stayed 1 night in Oct 2023

10/10 Excellent

Konstantin

Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.
Stayed 7 nights in Oct 2023

6/10 Okay

Mike

No hot water..no pool
Stayed 1 night in Nov 2024

10/10 Excellent

Konstantin

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.
Stayed 1 night in Jan 2024

10/10 Excellent

Guadalupe

I like and secure and oueceful and clean Thanks you
Stayed 3 nights in Jun 2023

2/10 Terrible

Andrea L

Disliked: Amenities, property conditions & facilities
There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).
Stayed 1 night in Oct 2024

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money
Stayed 2 nights in Oct 2024

2/10 Terrible

DEEPAK

Disliked: Communication
Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.

4/10 Poor

Erika Villa

Liked: Property conditions & facilities
Disliked: Amenities, communication
Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.
Stayed 6 nights in Aug 2023

2/10 Terrible

Joshue

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
They charged me upon entering the hotel while expedia had already charged me! They are thieves
Stayed 1 night in Aug 2023

4/10 Poor

mike

Disliked: Amenities, property conditions & facilities, communication
I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!
Stayed 5 nights in Oct 2023

4/10 Poor

Nazario Figueroa

Disliked: Communication
When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend.
Stayed 2 nights in Jul 2022

6/10 Okay

Michael

Adequate Hotel in a Bad Location.

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.
Stayed 7 nights in May 2022

10/10 Excellent

Anahi

Bueno
Stayed 3 nights in Mar 2025

8/10 Good

Genni isael

El hotel está excelente sin embargo la zona no es muy recomendable por ser insegura
Stayed 4 nights in Mar 2025

10/10 Excellent

Erick

Excelente atención y acorde a lo ofrecido. Las habitaciones son muy confortables limpias y seguras, Las instalaciones son tranquilas y con una sensación de oasis en medio de la ciudad
Stayed 2 nights in Mar 2025

10/10 Excellent

Adrián Omar

Cumple perfectamente con lo que ofrecen, servicio atento y precios calidad inmejorable por el precio. Definitivamente volveríamos.
Stayed 1 night in Mar 2025

10/10 Excellent

MUL-DO

Stayed 3 nights in Jan 2025

10/10 Excellent

milton

Stayed 2 nights in Feb 2025

10/10 Excellent

José Mauricio

El hotel en general está bien, tal vez un poco de falta de mantenimiento, la zona es tranquila aunque se ve un poco abandonada y descuidada pero bien.
Stayed 4 nights in Jan 2025

8/10 Good

Tram

Emplacement bien situé, restaurants locaux.
Stayed 2 nights in Jan 2025

6/10 Okay

Encarnacion

Disliked: Room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Reijo

Liked: Room comfort

Hinta ja laatu ei kohtaa

Karu huone, Kaappi ja sänky. Ulkoa kuului meteli hyvin sisälle.
Stayed 6 nights in Dec 2024