Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
56% of guests recommend
2.9 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from leon guanajuato

no regreso

Posted Sep 15, 2015
Dos toallas para cuatro personas, se pasan. Instalaciones viejas y mala atencion por tener poco personal
2 out of 5
by A verified traveler

you pay for what you get

Posted Aug 20, 2015
Cons: need more staff not enough
staff could be more helpful not enough towels in the room and sheets
3 out of 5
for Everyone
by A verified traveler from Tampa

It could be better if they want to.

Posted Aug 18, 2015
Pros: location is good, it is near to public transportation and little supermarket
Cons: the hotel needs to improved maintenance, internet, and cleanness.
Location: oxxo is near and public transportation. you don't need to rent a car.
the 1 night was terrible, the room was really bad. I made a complain and I got a new room much better. After that everything was OK. My 2 daughters have great experience with the sea tortures. they saw babies tortures, eggs and big tortures. This is Great for families.
3 out of 5
for Everyone
by A verified traveler from chihuahua

Buen hotel referente a lo que se pago

Posted Aug 4, 2015
Pros: Que esta a pie de playa
Cons: La comida, las instalaciones, etc.
Location: Pues el hotel esta en boulevard único de la zona hotelera y ahí pues todo esta cerca, puedes tomar un camión y te lleva a donde quieras.
Es un hotel que cumple con todos los servicios que uno necesita para su estancia, podría estar mucho mejor le falta mas arreglos, deben entender que si pagaron poco por este hotel no van a recibir un servicio/comida del Gran Velas.
1 out of 5
by A verified traveler from c

Dont do it!

Posted Jul 15, 2015
Pool is so dirty and needs major fixing. Rooms are dirty. Staff is super rude except at bar. Not worth it whatsoever!
3 out of 5
for Everyone
by A verified traveler

Posted Jun 30, 2015
Pros: the staff
Cons: food, need to make sure what they put on the menu buffet a lot of people have allergies and it will be better to have a warning...also the wifi
Location: location is awesome, the beach is perfect, you can walk to the oxxo, local restaurants in walking distance, bus stops in front of it
Nice but old place, second time I go to this resort and still in love with it, staff is really warming and always there for you, they need to change a few things but overall it was great
1 out of 5
by A verified traveler

Just sont

Posted Jun 29, 2015
When they say they are "preparing your room" and you get to it only to find balled up hair knots under the covers, you wanna vomit. I would've rather slept on my suitcase on the street. Gross.
4 out of 5
for Everyone
by A verified traveler from Rdz

Agradable estancia en Cancún

Posted Jun 21, 2015
Pasamos una agradable semana en Cancún, sin incidentes en las confortables instalaciones del hotel los empleados muy atentos, la comida buena (podría mejorar). Con una vista increíble y ubicados en el boulevard de la zona hotelera. Si volveríamos
4 out of 5
for Couples
by A verified traveler

bonito hotel

Posted Jun 11, 2015
Pros: sus amplias habitaciones
el hotel es muy cómodo y tiene buena ubicación solo tuve un inconveniente ya que hice la recervacion y me decían que no estaba echa y tomo mucho tiempo para que la pudieran confirmar es una experiencia desagradable fuera de eso todo estuvo muy bien.
3 out of 5
by A verified traveler from New York, NY

Great staff but not a 5 star feel

Posted Jun 9, 2015
I booked this trip for my birthday weekend. The hotel is mediocre but get what you pay for. My room was huge!!! Too big for one person. The bed was too hard and the sheet were not as soft and clean. Great view of the beach and the pool. The hotel food was not the best. No room service. I had no phone connection in my room. Overall if what a cheap stay with great staff then this is you hotel.