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Get an overview of this hotelFamily-friendly Cancun hotel in Downtown Cancun with 3 restaurants


This family-friendly Cancun hotel is located near the beach, within a 5-minute walk of Palapas Park and Iglesia de Cristo Rey. Market 28 and Ceviche Square Cancun are also within 10 minutes.

Hotel Features

3 restaurants, an outdoor pool, and a nightclub are available at this hotel. Free continental breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a coffee shop/café are onsite.

Room Amenities

All 91 rooms have 10 bedrooms and feature free WiFi. For a bit of entertainment, guests will find TVs with cable channels, and other amenities include free wired Internet and balconies or patios.

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool and a seasonal outdoor pool, Hotel Xbalamque Resort and Spa provides a sauna and a steam room. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wired and wireless Internet access.

Event facilities measuring 915 square feet (85 square meters) include a meeting room. This family-friendly hotel also offers a nightclub, spa services, and a library. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

  • Conference space size (meters) - 85 
  • One meeting room 
  • Free valet parking 
  • Luggage storage 
  • Wedding services 
  • Free WiFi 
  • Porter/bellhop 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 91 
  • Number of floors - 3 
  • Bar/lounge 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Free breakfast 
  • Concierge services 
  • Elevator/lift 
  • Hair salon 
  • Free wired high-speed Internet 
  • Tours/ticket assistance 
  • Library 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Nightclub 
  • Parking (limited spaces) 
  • Garden 
  • Poolside bar 
  • Safe-deposit box at front desk 
  • Free self parking 
  • Year Built 1990 
  • Area shuttle (surcharge) 
  • Number of restaurants - 3 
  • Conference space size (feet) - 915 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Steam room 
  • Outdoor pool 
  • Outdoor seasonal pool 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet


Free self parking, Free valet parking, Parking (limited spaces)

Room Amenities

  • Rainfall showerhead 
  • Free toiletries 
  • Premium bedding 
  • Balcony or patio 
  • Climate control 
  • Air conditioning 
  • Phone 
  • Daily housekeeping 
  • Private bathroom 
  • Shower only 
  • Desk 
  • Television 
  • Iron/ironing board (on request) 
  • Cable TV service 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Room service (limited hours) 
  • Rollaway/extra beds (free) 

Where to Eat

Guests are offered a complimentary continental breakfast.

La Adelita - This restaurant specializes in Mexican cuisine. Open daily.

Cafebreria El Pabilo - This coffee shop serves lunch and dinner. Open daily.

Los cuatro elementos - This bar serves brunch only. Open select days.

Restaurante Buonissimo - Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Room service (during limited hours) is available.

Nearby Things to Do

An outdoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a steam room.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Skydiving nearby 
  • Ecotours on site 
  • Pilates classes on site 

Spa Services

  • Manicures and pedicures 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Check-in time starts at 3 PM

Special check-in instructions:

Guests arriving by car: drive along the Avenida Kukulkan, and the Avenida Coba (westbound). Then turn right onto Calle Yaxchilan, and after approx. 300 metres you will reach the hotel.


Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 12 years old stay free when using existing bedding.
  • Free rollaway/extra beds!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No cribs (infant beds) available


The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

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