Ratings based on 1,806 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice place to vacation with family

Posted Aug 29, 2015
Pros: clean beachfront, food and drinks all inclusive and great shows.
Food, staff, entertainment and atmosphere great adult only. Enjoyed visit more 2 time around would recommend and have recommend to others.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel

Posted Aug 28, 2015
Amazing hotel we def will be returning. Many many amenities, very friendly and accomadatimg staff. Good food. Beautiful
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Aug 26, 2015
Great food, nice beach, comfortable rooms, can't complain at all. Hotel staff was always helpful and friendly especially the waiters at the restaurants. You could always find a bed in the beach. First time at this hotel and I will be coming back.
5 out of 5
Recommended
for Couples
by A verified traveler from California

Amazing Resort!

Posted Aug 25, 2015
Pros: Everything was exceptional! The hotel staff was great, the food was delicious, the views were spectacular, the facilities, room, bars etc all amazing!
Cons: Nothing... all was perfect!
Location: We took a mini day trip to the Playa Norte in Isla Mujeres. The water was perfect!
We had the most amazing time in Cancun!! From the moment we arrived, to being greeted with a glass of champagne, enjoying the spa facilities, and eating and drinking to our heart's content! It was perfect! The views were breathtaking. The staff was super nice and sweet!
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Beautiful hotel

Posted Aug 25, 2015
Just came back from a 5 day/4 night stay with girlfriends. Hotel is beautiful, staff are so kind and courteous, food was incredible, drinks were strong and tasty, shows at night were amazing. The room was clean and very comfortable. I'd go back in a heartbeat, but not in August - it was intensely hot and humid. One "downside" was that there are not enough air conditioned public spaces. The lobby is all open which made it hard to really enjoy it. This is only an issue in the very hot months.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston tx

Top notch hotel

Posted Aug 25, 2015
Beautiful hotel. All rooms are ocean view .got married on the beach it was amazing. .great food and excellent services, I definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall very nice all inclusive resort

Posted Aug 23, 2015
I have been to over 30 all inclusive resorts. This is one of the best all around resorts. It could have been in the top 3 if the food would have been better. By no means the food is bad but it is not 'up to snuff' with the rest of the facility. The wine selection is also incredibly limited but the liquors make up for it. Swim up suit is not connected nor near the bar.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
The only thing I could possibly complain about was I'm ised to having more variety in food the food was good but it gets repetitive since it's not many places to eat compared to other luxury inclusive hotel and entertainment could be better other then that every thing was perfection ;)
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Beautiful Hotel

Posted Aug 23, 2015
Pros: That the staff truly care about the customer's experience.
Cons: Two minor things, first night I did not get the room that I requested, but was rectified the next day and the floor lamp in the new room did not work.
Location: The location was good and we really did not have to venture out of the hotel, since everything we needed was there.
My stay at the Hyatt Zilara for eight nights in August 2015 was the best vacation experience. All staff members from bell hops, to waiters and maids were extremely accommodating and I must say they are very warm hearted people, who know how to treat the customer right! I would rate this hotel as a five star, since the food and entertainment was absolutely delightful and I definitely plan on going back next year!
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Short stay, mostly satisfying.

Posted Aug 23, 2015
I've now been to Hyatt Zilara for two years in a row, the first year was the best. The staff is very friendly and always wiling to help. The room my wife and I stayed in was an upgrade corner suite. The suite had an issue with the air conditioning, so maintenance was in the room for a few hours during the day, no big deal. Overall we enjoyed our second experience, but we did agree it was a downgrade from the first time.