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Hyatt Ziva Riviera Cancun - All Inclusive

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

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On the beach, white sand, beach massages
On the beach, white sand, beach massages
On the beach, white sand, beach massages
9 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Hyatt Ziva Riviera Cancun - All Inclusive

Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationPuerto Morelos Beach8 min walk
  • Popular LocationCrococun Zoo16 min drive
  • Popular LocationPetempich Bay23 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Room options

About this area

Puerto Morelos

Located in Puerto Morelos, Hyatt Ziva Riviera Cancun - All Inclusive is on the beach. Puerto Morelos Reef and El Rey Polo Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Costa Occidental de Isla Mujeres National Park. Traveling with kids? Consider Crococun Zoo and Xoximilco. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours, mountain biking, and ziplining nearby.

What's nearby

  • Puerto Morelos Beach - 8 min walk
  • Crococun Zoo - 16 min drive
  • Petempich Bay - 23 min drive
  • Ojo de Agua Beach - 23 min drive
  • Puerto Morelos Reef - 27 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive


  • Dona Sonia - 10 min drive
  • Fonda Americana Grill - 10 min drive
  • El Sazon Jarocho - 11 min drive
  • Las Koras - 12 min drive
  • Tanino’s - 12 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

4.5-star luxury property, rejuvenated in 2021
Take advantage of free water park access, 3 poolside bars, and a swim-up bar at Hyatt Ziva Riviera Cancun - All Inclusive. With amenities like a white sand beach and beach massages, this property is the perfect place to soak up the sun. For some rest and relaxation, visit the sauna or steam room, and indulge in a facial, aromatherapy, or a body scrub. Be sure to enjoy a meal at any of the 10 onsite restaurants, which feature Asian cuisine and more. Aerobics classes and Pilates classes are offered at the 24-hour gym; Hyatt Ziva Riviera Cancun - All Inclusive also has a terrace, a coffee shop/cafe, and a hair salon. Stay connected with free in-room WiFi, and guests can find other amenities such as an outdoor entertainment area and 7 bars.
You'll also find perks like:
  • 9 outdoor pools with a waterslide, cabanas, and sun loungers
  • Free self parking
  • Outdoor furniture, concierge services, and evening entertainment
  • Wedding services, an elevator, and a 24-hour front desk
Room features
All 438 rooms include comforts such as 24-hour room service and jetted bathtubs, as well as perks like premium bedding and laptop-compatible safes.
Extra conveniences in all rooms include:
  • Bathrooms with jetted tubs and rainfall showers
  • 55-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Kids club


Water fitness


Onsite entertainment and activities
Theme parties


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 10 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 7 bars/lounges and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Miyako
  • Rue de Rivoli
  • Vivace
  • Ki
  • Afthonia

Things to do

  • 24-hour fitness center
  • 9 outdoor pools
  • Aerobics classes
  • Evening entertainment
  • Free water park access
  • Pilates classes
  • Sauna
  • Spa services
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Babysitting (surcharge)
  • Dining table
  • Free children's club
  • Free water park access
  • Supervised childcare (surcharge)
  • Waterslide


  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Conference space (51000 square feet)


  • Beachfront location
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace


  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs available on site


  • Couples dining
  • Designated smoking areas
  • Renovated entire property - September 2021
  • Romance packages available

Room amenities


  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding


  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste


  • 55-inch Smart TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio


  • Access via exterior corridors
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Similar properties

See similar properties



71% of travelers were happy with check-in
Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hyatt Ziva Riviera Cancun
Hyatt Ziva Riviera Cancun All Inclusive
Hyatt Ziva Riviera Cancun - All Inclusive Puerto Morelos
Hyatt Ziva Riviera Cancun - All Inclusive All-inclusive property

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of Oct 7, 2022, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on Oct 30, 2022 start from $300.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Ziva Riviera Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Ziva Riviera Cancun - All Inclusive?

Self parking is free at this property.

What time is check-in at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, aerobics classes, scuba lessons, and more.

Where is Hyatt Ziva Riviera Cancun - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is within a 10-minute walk of Petempich Bay and Puerto Morelos Beach. Crococun Zoo is 2.8 mi (4.5 km) away.

Overall score and ratings


Very Good

Rating 5 - Excellent. 73 out of 127 reviews
5 - Excellent 57%
Rating 4 - Good. 28 out of 127 reviews
4 - Good 22%
Rating 3 - Okay. 13 out of 127 reviews
3 - Okay 10%
Rating 2 - Poor. 5 out of 127 reviews
2 - Poor 4%
Rating 1 - Terrible. 8 out of 127 reviews
1 - Terrible 6%




Staff & service




Property conditions & facilities



5/5 Excellent

Lily Gimon
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff attention. The food was great. My family and I spent a great time. We loved the hotel installations and activities.
Stayed 4 nights in Sep 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a wedding.This resort was absolutely amazing! The staff was exceptional & helpful from check-in to check-out & the room & property was beautiful.
Stayed 4 nights in Sep 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Service, cleanliness, supervisors making sure everyone is satisfied. Excellent food, alcoholic drinks are real no local cheap alcohol. The best I enjoyed was low season and less people. Tips were appreciated, so expect to tip these poor hard working people.
Stayed 5 nights in Sep 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angel , Julia, Jacqueline and Jorge from entertainment was helpful and fun. Waiters Enrique & Fredi were always welcoming. Expedia and Hyatt also sent me a welcome gift of chocolates and macaroons.
Stayed 5 nights in Sep 2022

5/5 Excellent

Frarinz, Pittsburg
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Hyatt Ziva Riviera. The staff were attentive, friendly and professional.
Stayed 5 nights in Sep 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Hyatt Ziva Riviera Cancun are amazing. They made you feel like life long friends instead of someone you just met. The accommodations where amazing, the food was great. Our compliant is we couldn't stay longer! Note: They water along the coastline of the resort is not swimmable and isn't crystal blue as shown in the picture. There is alot of seaweed and can get smelly.
Stayed 5 nights in Sep 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great rooms and restaurants and pools. Staff are great. Beaches are the time we were there we’re not useable but pools were amazing.
Stayed 5 nights in Sep 2022

3/5 Okay

Traveled with family and small children
We had a really nice and clean room. But the overall resort, was not really clean. There was renovations going on everywhere. The water slides were extremely slow, and would get stuck going down. The food was not good, it’s all supposed to be fancy so you get small servings, the food wasn’t even good. The resort photographer would not stop pestering us, trying to get us to take photos. We couldn’t even go to the beach because of seaweed season, which they don’t worn you about. The water was disgustingly brown and it had an awful smell all around the property. For being family friendly, they had super inappropriate music, songs that promoted things like sex, drugs and alcohol. For the price we paid we could’ve gotten a lot better resort, with a lot better food and staff.
Stayed 5 nights in Aug 2022

5/5 Excellent

Carolina, Toms River
Traveled with family