Ratings based on 583 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Very good for familes

Posted Aug 22, 2015
Me and my family had a great time The food was good and with many different types of food. They don't change what they serve but it's ok. The pool is great and the staff always nice. Biok your restaurant in advance to get a place. Kids had very good time. Vanessa from costumer service was great and she was our babysiter thank you very much.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle wa

Best vacation ever!!!!

Posted Aug 19, 2015
From the moment we arrived, the staff treated us so nice and asked what was the occasion for our trip. We told them we were celebrating our anniversary and by the time we got to our room a nice fruit basket and a champagne bottle was waiting for us to start our fabulous vacation. The food and service was incredible. We did noticed that if you tip people you get special treatment (expensive bottles) I do recommend that you make reservations for all restaurants when you arrived. We can't wait to go back again to this hotel in Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Amazing experience

Posted Aug 18, 2015
Great pools, great food, excellent service. Hotel is incredibly clean and alot activities to do. Very good resort to stay at.
Comment from Hotel Management
Aug 26, 2015 by Quality Manager, Hotel Management
Thank you very much for the time you spent to write so nice review! We are pleased to hear that you had such a great time at our resort. We appreciate you shared your vacation experience with us. All your comments and feedback about facilities, food and staff will be shared with our team. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

A must

Posted Aug 17, 2015
A must plAce to stay when in cancun. 15 min away from the Airport. Hotel is clean. Smells good. Great activities daily. Staff are helpful. Plenty of food. Family friendly. wish me and my fiancee stayed more. Definitely will be checking out other iberostar around the world
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Recent Stay

Posted Aug 17, 2015
I love this hotel!! The the staff is amazing. Everyone so polite and welcoming! When we arrive Marie was awesome to make sure I room was ready and she explained all the details of the welcome pack. The concierge in white shirts are not so nice. One lady I cant remember her name told us to wait for her and we didnt know what for. I understand they probably want to help you with your daily trips but she made us wait to the point where we just wanted to explore the hotel and when we came back around she practically ignore us. Breakfast staff emmanel I ask him for something and the follow up was amazing! Another amazing thing I recogized was on our first dinner, we were given a survey to fill out. i filled out my comments about my room and some maintenance issues, and the next day! Boom, they were on it! Again follow up is amazing! One more point i would like you to know is at 930am i waited for the spa by the beach as i set my appointment, i waited an additional 15 minutes. I was stunned they massagist had no idea the package i booked, it was kind of frustating. We tipped them and then come to realize the spa already put grat on the bill seperatly, no big deal they deserve it! Lastly, the GM was in the breakfast area, great leadership always making sure everything was just right! Super Super awesome and We will definately be coming back again. We stayed in a beautiful ocean front villa. Lucia our Room attendant was great. Wilhbert from bellhop was awesome! Coming back for sure!
5 out of 5
Recommended
for Everyone
by A verified traveler from de Nuevo Leon

El hotel es muy grande excelentes instalaciones

Posted Aug 10, 2015
El personal es muy amable, está muy limpio todo el hotel y las albercas, en la playa del hotel que es muy amplia por las noches llegan a desovar las tortugas nos tocó liberar tortuguitas en la noche siguiente,experiencia inolvidable para toda la familia
Comment from Hotel Management
Aug 18, 2015 by Quality Manager, Hotel Management
Estimado huésped, De antemano gracias por compartir su más reciente experiencia en IBEROSTAR Cancún. Es un placer saber que cumplimos con sus expectativas, puesto que la satisfacción de nuestros huéspedes es nuestra meta principal. Experiencias como la liberación de tortugas son sin duda inolvidables. Esperamos poderle servir nuevamente en un futuro. Saludos cordiales, Gerente de Calidad IBEROSTAR México
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2015
Excellent resort the staff was very responsive to our every need.
Comment from Hotel Management
Aug 18, 2015 by Quality Manager, Hotel Management
Thank you for your preference. We are pleased to know that your stay was enjoyable because our mission is to offer the best experience for each of our guests. We love know that you were pleased during your stay with us. We will be waiting for your next vacation. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Chelsea, MI

Excellent Hotel

Posted Aug 3, 2015
Pros: Everything from check in to check out was taken care of. Best stay in ten years of Mexico visits.
Cons: Nothing.
Eight of us had a great experience at the Iberostar. We stayed at the oceanfront villas and the view was excellent and we got to use the small infinity pool in front of the units. They have beach service but they also serviced our pool and the service was excellent. Staff was excellent and the food was great. Get the Tacos al Pastor at the beach grill for lunch.
Comment from Hotel Management
Aug 13, 2015 by Quality Manager, Hotel Management
Dear guest, Thank you very much for giving us your feedback, we are really happy to hear you had a fantastic vacation with us and that we were able to make your stay memorable. We will make sure to share your comments with all the staff and the team. We hope to welcome you back very soon. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Savannah, Ga

Great Hotel for a vacation

Posted Aug 2, 2015
We stayed in the Jr Suites in Lantana Building in 1038. The room was ground floor, with a great patio facing the Lantana pool. The pool was hardly used by the people in our building and was a great place to hang out late afternoon. We sat at the large infinity pool and close to the kids pool during the day. The room was kept very clean with the only complaint being that it was not cleaned until mid afternoon. The buffet for breakfast and lunch was very good and had a fantastic selection, no complaints. We ate at the mexican buffet on the beach one day and enjoyed it. We enjoyed the steak restaurant, the Gourmet and the Japanese, all were good, maybe not exceptional, but still really good. The service and wait staff were on the ball and very attentive especially Daniel in the buffet. The kids club was a great hit with our 4yr old granddaughter and Miss Suzie was the favorite for her. I would recommend this hotel for friends
Comment from Hotel Management
Aug 12, 2015 by Quality Manager, Hotel Management
It is for us a pleasure to know that you enjoyed the installations and the services during your stay. There is nothing that makes us happier than a guest feeling that spend and amazing time away from home. Once again thank you for your comments and preference. We look forward to seeing you again at any of our IBEROSTAR Hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Lovely hotel, close to the beach

Posted Jul 28, 2015
The hotel was amazing, the location was great, very close to the beach. The food was lovely, lots of variety. Would definitely return again. The staff were very helpful which made the place extra special. The room was nice & clean. Great place to stay!
Comment from EPC
Aug 5, 2015 by Quality Manager Mexico, EPC
Thank you very much for feedback. We are delighted to read your comments and learn that your stay was memorable as well that our staff contributed on making your stay enjoyable. Rest assured that your feedback has been shared with our team. Our main goal is to make your experience go beyond expectations; we hope to have the opportunity to welcome you back very soon!! Kind regards,