Ratings based on 707 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Waldorf, MD

Beautiful property

Posted Jan 3, 2017
Pros: Location was beautiful. Great view from our room.
Cons: Bar tending staff could have been more personable.
Location: Great shopping & historic Mayan ruins all close to the property.
Great weather, great pools, ocean was warm and wonderful. Fun activities if we wanted to join in.
Comment from Hotel Management
Jan 19, 2017 by Quality Manager , Hotel Management
Thank you for your recent stay and feedback. We are very glad to know we were able to make your vacations a pleasurable stay. Your feedback is very valuable to us, and we are continuously working to improve our facilities and services in order to provide our guests memorable experiences. We hope see you again on your next vacations. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Holiday Vacation

Posted Dec 31, 2016
Pros: .
Cons: The elevators were a frustration. We wasted a lot of time waiting for elevators as did everyone else.
This facility is gorgeous!! The pool area is expansive, there are plenty of bars and the food is great.
Comment from Hotel Management
Jan 9, 2017 by Quality Manager , Hotel Management
We are delighted to know that you and your wife spend a wonderful time with us and that you enjoyed the hotel facilities like the pools and the specially our staff service. On the other hand we are sorry about the mischance with the elevators; we will make sure to work in to improve the operation as it is our main interesting the complete satisfaction from our clients. Once again thank you for your comments and we truly hope to welcome you back in your next vacations in Mexico. Sunny regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach.

Posted Dec 28, 2016
Rooms are getting dated. Restaurants are just ok, not much of night time entertainment. But overall good for relaxing and nice pools, clean beach
Comment from Hotel Management
Jan 9, 2017 by Quality Manager , Hotel Management
Thank you very much for your recent stay and feedback. We are very glad to know we were able to make your holiday a pleasurable stay and that you enjoyed the pool and beach area. We appreciate your suggestions concerning the rooms, our Management and Maintenance Department is constantly working on areas to be improved and our facilities follow a maintenance standard roll in order to try to keep our areas and rooms impeccable, however we will make sure to give the appropriate follow up to your comments. We hope we can welcome you back in a near future Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from MD

Nice getaway

Posted Dec 25, 2016
My husband and I went for our 20th anniversary. It was wonderful! We stayed in one of their villas and it was fabulous! Very clean. Spacious room..very nice. The villa had its own pool area, which we did not really use because we were so close to the beach and we are beach lovers. Beach and hotel grounds were maintained very well. The service staff were very nice. My husband and I are learning Spanish and the hotel staff encouraged us in speaking it. They were very patient as we struggled thru our sentences...very helpful. The only con, if I had to say one, would be that the food was hit and miss. But no worries... if you did not like something, they had so much more to choose from that was delicious. Surprisingly, their burgers were some of the best I've ever tasted. Overall, the trip was delightful and we plan on returning in the future!
Comment from Hotel Management
Jan 4, 2017 by Quality Manager , Hotel Management
We are honored to hear that you had wonderful 20th anniversary! We are pleased to know that you has a wonderful time enjoying our facilities such as the beautiful beach where you spend most of the days! It is truly an honor to read that the attention and service provided by each and every one of our staff members exceed your expectations and made you have a great stay. You might Know that our main goal is to make your stay a memorable experience and provide you all the relaxation and wellness and we are glad to hear that we did! We are looking forward to welcome you back pretty soon Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2016
Awesome staff and facilities. Strongly recommend this hotel.
Comment from Hotel Management
Jan 4, 2017 by Quality Manager , Hotel Management
Thank you very much for giving us your feedback, we are really happy to hear you had a fantastic vacation with us and that we were able to make your stay so enjoyable. Once again thank you for your comments and preference, we look forward to seeing you again. Sunny regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great for families and relaxation

Posted Dec 24, 2016
Just returned from 5 great nights at Iberostar Cancun. Staff is amazing, so friendly and responsive to all your needs. Check in and out is simple. Activities are all planned in advanced and the Star Friends put a lot of effort into getting folks involved which my kids loved, special thanks to Manuel. You can play volleyball, soccer, archery, air rifle, water polo, ping pong, etc. Beach is huge and clean with plenty of loungers. Water was rough which my kids loved and the lifeguards keep you in the safe spot to try and body surf. Restaurants were well maintained and have plenty of food; you cannot leave hungry. Plenty of booze if you want it; ask for the label you want in your drink and a double and the bartenders will give it to you (Capt Morgan, Absolut, 1800, Jim Beam, etc). Great effort put into the shows at night right there on the resort. We stayed in the main building for 3 nights then upgraded to a beachfront villa for 2. Both rooms were excellent with great views and housekeeping service. Bus is simple and the stop is right out front. We went to Isla Mujeres one day which was nice and drove a golf cart, swam in much calmer water at Playa Norte and Ziplined over the ocean. Our family will be back next year for sure!
Comment from Hotel Management
Jan 25, 2017 by Quality Manager , Hotel Management
Thank you for taking the time to write great comments about your stay at our resort. It is a pleasure to know that this experience was a very positive one for all your family, highlighted by our great service. We are pleased to read that you really enjoyed restaurants, bars and facilities during your stay with us. Once again thank you for your preference and we will waiting for your next vacation in this your second home in Cancun. Sunny regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from IL

Iberostar All-Inclusive Cancun, MX Hotel Zone

Posted Dec 24, 2016
Pros: Everything was perfect
Cons: I would have like larger mini bars in the villa rooms.
Location: parasailing, jet skiing, beautiful beach, shopping,
The Iberostar is very very nice. Beautiful setting, great beach, food was very good, pools were abundant through out the property. Everyone was very friendly and out going in helping you. Everything you need is on property. The pool games were fun. The swim up bar was fun. The entertainment every night was great. They have a Mexican, Japanese, French, and a Steakhouse for the fancy, reservation needed eating places. All were very good. Though I was not overly happy with the Steakhouse, though the views are awesome while you are eating. In the Steakhouses defense I am very picky about my steaks. I ordered a rib eye and didn't like it, but my friends filet was very tasty. The have a great buffet and a great snack bar that served the best hamburger and fries. Volleyball is played everyday on the beach, they even have a soccer field on the beach. Plenty of beach lounge chairs and bar service also. You can get it yourself or they have a beach bar waitress. It also has a very nice golf course $ extra. Hop a bus for a buck if you want to explore. I would definitely return here.
Comment from Hotel Management
Jan 4, 2017 by Quality Manager , Hotel Management
Thank you very much for taking the time to share with us your vacation experience. We are so happy to hear that you had a wonderful and relaxing time, and that you enjoyed the hotel facilities, the variety of food in our restaurants, the entertainment activities and that you found our staff attentive, as it is our main purpose to make our guest feel like at home. Once again thank you for your review and we hope to welcome you back very soon. Sunny regards,
3 out of 5
Recommended
for Families
by A verified traveler

Pool is not heated-very disappointed!

Posted Dec 22, 2016
Pros: Beautiful views, grounds, attentive staff
Cons: Pool not heated in December
I just returned from a family reunion at this hotel. Food was good and varied. We stay in a villa, nice size, clean and comfortable. Staff was friendly. However the pool is not heated and since the surf was rough when we were there, we were not able to swim. BIG DISAPPOINTMENT. Weather was warm even in December, but the pool water was not comfortable. What a disappointment. One of the staff commented that the hotel no longer heats the pool to keep costs down. And what about the guests? I wrote a rave review about this hotel a few years ago, and while I still like the property and staff, it just wasnt the same, and really cold pool water was a major disappointment for my family. I certainly hope the management addresses my complaint because this was not a cheap vacation.
Comment from Hotel Management
Jan 4, 2017 by Quality Manager , Hotel Management
We are pleased to know that you really enjoyed the hotel facilities, restaurants and Staff attention; comments like yours motivate us to continue striving and improving our hospitality services. Concerning to the pool temperature, we do regret the way if affected to your vacations; we have shared this feedback to our Management in order to give the proper follow up. Once again, thank you for your review and we hope to have the opportunity to welcome you back in a future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel with great food and amazing service!

Posted Dec 19, 2016
Pros: Everything!
Cons: I would improve the concierge, because they offer to sit down with you for a presentation and they kind of pressure you to sit down with them!
Location: There are excursions, beaches, and nearby towns to shop around.
I loved my experience at Iberostar! Their service, food, atmosphere was amazing. I enjoyed every single moment of it due to the fact that they not only have pools, but the beautiful beach on premises. It was a good home away from home for sure..
Comment from Hotel Management
Dec 29, 2016 by Quality Manager , Hotel Management
Thank you very much for sharing with us your vacation experience. It is for us very gratifying to know we have made of your holidays a wonderful experience. We are truly happy to know you have enjoyed our food, the facilities and our service. We would like to mention that we are proud to count with a professional The Club Concierges which is highly trained to offer the best attention to the club candidates; however we regret if their follow up made you feel uncomfortable due that their target is to guarantee a pleasant stay. Once again, thank you for your review and we hope to have the opportunity to welcome you again in a near future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Amazing!

Posted Dec 19, 2016
Pros: The location, hotel room view, cleanliness, service.
Cons: I was confused about tipping. I understand that "all inclusive" means that gratuity is included but sometimes I wasn't sure.
Location: We used the tour services located in the Hotel. We were told about shopping excursions but didn't try that.
We stayed 4 nights, but were really at the hotel for 5 days. The entire stay was just perfect. They pampered us so much that we did not want to leave. We actually paid a little extra to stay two more hours due to our flight schedule. The Concierges were so helpful and friendly. The food was very good with excellent service. I really liked that the hotel had tour services. We had everything we needed without ever leaving although we did go to several off site locations. We can't wait to go back!
Comment from Hotel Management
Jan 18, 2017 by Quality Manager , Hotel Management
Thank you very much for the time you spend to write this review. , it is really a pleasure to read you had a wonderful time. We are glad to know that you enjoyed the hotel facilities and the restaurants were up to your expectations but overall it make us happy to know our staff contributes in making your stay enjoyable. We hope welcoming you back as soon as possible to pamper you again. Kind regards,