Ratings based on 574 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 29, 2015
Pros: 前日にビーチで孵化したウミガメの赤ちゃんを保護し、翌晩宿泊客にウミガメの赤ちゃんを海へ返すイベントを行っていること。
Cons: 日本食レストラン。目の前でシェフがパフォーマンスをしながらチャーハン、鉄板焼きを作るのだが、肝心の料理が日本食というより中華料理のような味付けになっている。また、先付でお寿司が出た後に、前述のチャーハンが出されるため、そこでお腹一杯となってしまう。
ホテルに入ると、アロマの香りと、明るいロビーが迎えてくれ、リゾート気分を盛り上げてくれる。 部屋は白と青を基調とし、窓から望める一面のカリブ海とマッチしており、居心地が良かったが、壁の隅、トイレ、バスなどあまり綺麗ではなかったのが残念だった。 プールには滑り台もあり、小さな子どもにも十分楽しめるものだった。
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view

Posted Aug 26, 2015
Love everything during my stay. Staff food and hotel. The spa smells great, as soon as you walk inside the lobby of the hotel it smells amazing.
Comment from EPC
Aug 30, 2015 by Quality Manager Mexico, EPC
Thank you very much for taking the time to post and share your vacation experience and your impressions about our hotel. It is for us a pleasure to know that you enjoyed the facilities. Thank you for your comment regarding the great spa smells. We hope see you again on your next vacations and spend with us a special holidays. Sunny regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from USA

Tip is not included!

Posted Aug 26, 2015
Pros: Is close to the beach also has many pools and excellent buffet. Also excellent Japanese restaurant.
Cons: Hoped the Mexican restaurant serve warm and better food! Don't tell that all tip are included!!
Location: good location
Don’t get me wrong, I am tipper, and I like to tip the people who serve me good. But about Iberostar Hotel Cancun , I must say it is false advertisement, that tips all are included because the staff and the waiters and the bartenders at the Bars Restaurant all aggressively soliciting for tips, even they have big jars in front of them with notes, and if you don’t tip them you are not being served as should. THIS TO ME IS A FALSE ADVERTISEMENT!
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel and close to beach

Posted Aug 25, 2015
Pros: everything
Cons: nothing
Location: nothing enjoyed our vacation
Had a great time...Beautiful resort.........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Comment from EPC
Aug 30, 2015 by Quality Manager Mexico, EPC
Thank you for posting your comments about your last vacations in IBEROSTAR Cancun. We are glad that you had a great time and we hope to see you very soon here in your second home in Mexico. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful place for families

Posted Aug 24, 2015
Pros: The pools , the beach, food
Cons: You can improve moré kids water activities Like river stream With lifesavers
Location: Good location Many water sports to do near by
We aré very happy yo chosse yogur hotel and hope to go back
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Pros: staff was great
Cons: food and night life at the resort
Location: close to the airport is a plus
nice vacation. buffet was good but did not vary much from night to night
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buen hotel pero la playa es decepcionante

Posted Aug 22, 2015
Pros: La comida es excelente
Cons: La atención de los meseros en el bufet y limpiar la playa
Me gusto mucho el recibimiento, las instalaciones, los shows nocturnos que son para toda la familia son muy recomendables y de excelente calidad, la atención de los meseros en las albercas, la comida de los bufets y restaurantes es exquisita y de excelente calidad. No me gusto que los meseros del bufet no daban la atención adecuada y muchas veces tuvimos que solicitar que nos llevaran agua o refrescos o en otras ocasiones yo mismo tuve que ir por ellas, y lo que definitivamente nos decepciono fue la playa con mucho declive que no se podía caminar, con muchas algas en la orilla que expedían un olor desagradable.
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Very good for familes

Posted Aug 22, 2015
Me and my family had a great time The food was good and with many different types of food. They don't change what they serve but it's ok. The pool is great and the staff always nice. Biok your restaurant in advance to get a place. Kids had very good time. Vanessa from costumer service was great and she was our babysiter thank you very much.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle wa

Best vacation ever!!!!

Posted Aug 19, 2015
From the moment we arrived, the staff treated us so nice and asked what was the occasion for our trip. We told them we were celebrating our anniversary and by the time we got to our room a nice fruit basket and a champagne bottle was waiting for us to start our fabulous vacation. The food and service was incredible. We did noticed that if you tip people you get special treatment (expensive bottles) I do recommend that you make reservations for all restaurants when you arrived. We can't wait to go back again to this hotel in Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Amazing experience

Posted Aug 18, 2015
Great pools, great food, excellent service. Hotel is incredibly clean and alot activities to do. Very good resort to stay at.
Comment from Hotel Management
Aug 26, 2015 by Quality Manager, Hotel Management
Thank you very much for the time you spent to write so nice review! We are pleased to hear that you had such a great time at our resort. We appreciate you shared your vacation experience with us. All your comments and feedback about facilities, food and staff will be shared with our team. Kind regards