Ratings based on 821 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Texas

Great family vacatiom

Posted Jul 25, 2016
Our family just came back from 7 days at the Iberostar. Very family oriented environment and also many things for the kids to do!!! The Star Club was great with watching our kids while we had dinner at adult only Restraunt and my kids really enjoyed David he was great at keeping them entertained. Even had a piñata one day. The waitresses at the pool even would check if the kids needed anything and allowed them to order their own smoothie drinks if we were in the pool when she came by. We stayed in 423 and our housekeeper was amazing...she was so good to the kids and everyday made a towel animal for them...they couldn't wait to get back to the room to see it! Beautiful beach and grounds, worth staying at! The best part we were able to relax and let the kids play and explore...felt very safe....very secure grounds!
4 out of 5
by A verified traveler

ideal para familias

Posted Jul 19, 2016
Pros: servicio, localizacion, comida
Cons: mas sombra en la playa (no hay una sola palmera), mas canecas en la playa ya que se encuentran muchos pitillos (pajillas) y algo de basura general.
Location: Tulum es recomendable para niños ya que es un sitio pequeño. Xel-Ha es un parque que no se puede perder!
hotel comodo, buenas instalaciones, buena localizacion, las habitaciones ya se ven un poco viejas.
4 out of 5
by A verified traveler from New Jersey

Great Hotel but............

Posted Jul 16, 2016
This is truly a great hotel chain. I have visited both the Iberostar Cancun and Punta Cana. The rooms, pool and beach are fanastic but they have a big issue when it comes to dining. They have you make reservations for your entire stay and find a way to only give you certain times and only allow you to eat at certain resturants once. I have a 9 year old (12 yr old min)who they also wound not allow to eat in one of them. When you spend a ton of money you don't want to be told that!!!!!
3 out of 5
by A verified traveler from Florida

Good but old

Posted Jun 30, 2016
Hotel is nice but really old, it needs an urgent renovation, room views are fantastic, staff is great even more on the beach, just in the buffet we didn't feel that great attention but still good. Restaurants food are average, at least we didn't have any problem with the reservations cause we read some reviews they did. Buffet for breakfast, lunch and dinner is good, breads, juices, cheeses, Spanish ham, sausage, etc. Really good fish for lunch and dinner. Cocktails also average, they have a few ones just at night that save the average. Night shows daily are nice and during the day, they try to keep you doing something at the pool or at the beach, several activities during the day with the great staff. They tried to sell us their timeshare, we made an appointment but we changed our mind the night before, they did not like that but we didn't get any pressure or bad attitude from them because of the cancellation. Valet parking free. Overall was good just for the price we paid, $1,750 for 7 nights all inclusive, 2 adults and 1 children is not bad by the end of June. Great staff, nice beach, nice shows and activities, good location, average food at restaurants, average cocktails and old rooms.
Comment from Hotel Management
Jul 9, 2016 by Quality Manager Mexico, Hotel Management
Thank you very much for your feedback about your recent stay with us. We are glad to know that you enjoyed the hotel facilities and specially the service provided by our staff. On the other hand we are sorry that the room was not up to your expectations, we will make sure to share your suggestions with our Management to take your comments into consideration and continue improving as it is our most reliable resource to locate the areas where we need to work in order to meet our guests expectations. We hope to have the opportunity to host you in the future. Kind regards,
5 out of 5
by A verified traveler from new york

beautiful hotel, excellent food

Posted Jun 26, 2016
best vacation everr. the Paradise. everybody speak English,
Comment from Hotel Management
Jul 9, 2016 by Quality Manager Mexico, Hotel Management
On behalf of all the hotel staff, we would like to thank you for choosing our hotel and taking the time to send us your comments We are delighted to hear that you have had a great time with us. It motivates us to continue improving. It will be a pleasure to host you in the future. Best regards,
5 out of 5
by A verified traveler from Atlanta, GA

Celebrated my 50th birthday

Posted Jun 17, 2016
Pros: This hotel was a great choice. I stayed in a beautifully well-decorated villa. There are breath-taking views and the fresh smell was captivating!
Cons: Everything was beyond my expectations! This resort is spectacular! So much to offer! I loved it!
Location: The location is great! I took a city bus for only $1 down to the huge shopping area.
My 5 days here were such an awesome experience. Everything was perfect for my golden birthday. The staff celebrated with me and really made me feel special ... like a Queen. The lodging, food, staff, and amenities were all wonderful.
Comment from Hotel Management
Jul 9, 2016 by Quality Manager Mexico, Hotel Management
We are more than happy to hear that you celebrate such an special event and that we succeed in our main goal which is create the most memorable experience through our service and quality. Also thank you so much for your nice description about our facilities and the location, we really appreciate it. We hope to welcome you back pretty soon and have the opportunity to pamper you once again! Warm regards,
2 out of 5
by A verified traveler from Boston

Posted Jun 7, 2016
Pros: The staff made all the difference. Each staff member that we spoke with was absolutely wonderful, and extremely helpful.
Cons: Food quality and room quality
Location: 10 minutes by taxi to local amenities
We absolutely loved the staff that worked here- they truly made the trip. The food was sub par, which the exception of their gourmet restaurant. I have stayed in Iberostar resorts before and was expecting to get the same quality with the resort and rooms, but that was not the case. The building and rooms were very outdated, and rather unkept. Electric outlet covers were not installed, rooms smelt of mold, various things not working, floors/shows were left unwashed. We did have a wonderful time, but this was not at all what I was expecting out an Iberostar. Next time I would much rather pay to upgrade to a hotel with a true 4/5 star rating. There also was not much to do in the evening. After dinner, there was only one bar open in the main lobby. Again, the staff was what made this trip a wonderful one!
Comment from Hotel Management
Jun 28, 2016 by Quality Manager Mexico, Hotel Management
Thank you very much for sharing with us your vacation experience, We are sorry to hear that your experience with us did not live up to our usual level concerning the food quality. Your feedback has been shared with the Executive Chef for his consideration. We would like to point out that he is always working on improving the different options offered at our buffets and a la carte restaurants, but he is always happy to receive our customers’ feedback, in order to keep making changes. We would like to apologize for the inconvenience you encountered in the room, this is certainly not the memory we intended to take with you. We will make sure to verify all the points you mention with our Management to give the appropriate follow up. We hope to have the opportunity to host you in a future and make your stay go beyond your expectations. Kind regards,
5 out of 5
by A verified traveler from California

Excellent hotel right on the beach

Posted May 29, 2016
Pros: Friendly staff, great food, amazing service, spotless grounds, everything is very clean
Cons: Nothing
Location: Chechen Itza is about 4 hours away. For those who are looking for fun, there are buses that leave the hotel every night and take you to the clubs.
This hotel looks better than the pictures. We spent 7 days there, and there was nothing I did not like or would improve. It is spotless clean and everything smells so fresh, from the lobby to the rooms. Their food is amazing, they have a main restaurant buffet, a pool snack bar, and a beach restaurant during the day, and several a la carte restaurants in the evening. The buffet is great, they always have 2-3 types of fish on the grill, all types of meat on the grill, and endless choices of food. The service is probably one of the best we've ever experienced. Everyone is very friendly and attentive, there are waitresses walking on the beach and around the pool serving drinks from the bar. After walking around, I think Iberostar has the best beach in the area, all other hotels are pretty crowded. The entertainment is good, with lots of games and contests during the day, and a show every night. The staff try to get everyone to participate, but are not pushy at all, which is great. I would definitely go there again and would recommend this hotel to anyone.
Comment from Hotel Management
Jun 10, 2016 by Quality Manager Mexico, Hotel Management
First of all, thank you for taking your valuable time to write such a fantastic and detailed review about our property. We really appreciate your comments. It makes us really happy to know that you enjoyed all the hotel facilities like restaurants, food and bar service. And specially that you were satisfied with our service, we have taken your feedback to heart and have shared it with our team. We really appreciate your comments as it is very helpful in our efforts to continuously strive for service excellence We hope to welcome you back soon here at your second home in Mexico. Kind regards,
4 out of 5
by A verified traveler

Posted May 13, 2016
Sehr schönes Hotel, freundliche immer gut gelaunte Mitarbeiter, gute Shows und prima Essen. Fazit sehr empfehlenswert.
5 out of 5
by A verified traveler from houston

Posted May 13, 2016
Beautiful hotel and Villas. We were upgraded to the Villas and it was a great stay. Comfortable room,nice pool and sunny days! Great vacation:)
Comment from Hotel Management
Jun 2, 2016 by Quality Manager Mexico, Hotel Management
Thank you very much for taking the time to share your vacation experience with us. We are thrilled to know you have a wonderful vacation enjoying the hotel facilities, the room, the pools and specially It make us happy knowing that our staff contributes in making your stay enjoyable as possible. Once again thank you for your feedback and we look forward to your return on your next vacations in Mexico!! Kind regards,