Ratings based on 1,049 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

The food and service were excellent

Posted Jun 25, 2017
Pros: Same as above.
Cons: The show could be better.
Location: It was raining during our stay so we couldn't do much.
Our stay was overall pleasing, but there was one minor problem since our room was right next to the theater every time the shows went on it made it difficult to fall asleep. Also, the show could be better, but there were a lot of good sides to our stay. For example, the food was delicious and the hotel staff was very polite and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Amazing resort! Would travel to again soon!!!

Posted Jun 18, 2017
Pros: The pools, the beach, and the food
Cons: Have some more accessibility to restaurants. Most restaurants were booked up for a few days in advance. Could add a few more lifeguards on the beach
Location: Location was amazing. The beach is somewhat private with other resorts being a good walk away. I did not much leave the resort
The resort is amazing and smells very fresh! The staff was very professional, and accommodating. Just about everyone on the resort spoke english. The food was amazing, drinks were really good and fresh. The pools and the beach are the best things about this resort.
Comment from Hotel Management
Jun 23, 2017 by Quality Manager, Hotel Management
Thank you very much for taking the time to share with us your vacation experience. We are honored to read that you had an amazing and relaxing vacation, there is nothing that make us happier than knowing we were able to meet your expectations through our kind service and beautiful facilities. Thank you for your preference we hope to have the opportunity to welcome you back very soon and make again your stay so memorable. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing resort

Posted Jun 17, 2017
Very clean and family friendly resort. We have 2 kids and they love this place. Lots of poolside activities. The staff are so friendly and helpful. Be sure to see Javier in the main restaurant. We have food allergies and I can honestly this is the best food I have had in 15 years of being gluten free. Chefs Mariella and Guillermo took pride in making me wonderful, fresh baked desserts and meals. Yolanda whom waitresses by the pool is so nice and remembers everyone's drinks.
Comment from Hotel Management
Jun 21, 2017 by Quality Manager, Hotel Management
Thank you for taking the time to share your experience about your recent holidays at our resort. We appreciate your kind comments about our helpful and friendly staff, we are also elated to know that you and your family had enjoy our facilities, entertainment activities and mostly, that you loved the food options we have for our guests with special diets or specific requests. Our Executive Chef is always seeking to deliver different choices for all palates. We look forward to host your next vacations. Sunny regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice average hotel

Posted Jun 6, 2017
The hotel was not bad. The rooms are clean, the staff is helpful, and the beach was great. The only things I disliked were the food and room service. The food was very hit or miss. Some of the selections were tasty others not so much. The room service selection was terrible and when we did decide on what to get it wasn't very appetizing. Overall I'd rate the hotel as average because if you're going to be stuck eating their food for every meal you'd like it to be delicious. 3/5
Comment from Hotel Management
Jun 9, 2017 by Quality Manager, Hotel Management
Thank you very much for sharing your experience about your recent stay with us. We are glad to know that you enjoyed our facilities and the beach, but mostly that you were fully satisfied with the friendliness of our staff. Regarding to the variety and selection of the food, we would like to mention that we will share your suggestions with our Executive Chef who will give the proper follow up to them. Once again thank you for your feedback and we hope you give us the opportunity to welcome you back. Sunny regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great hotel. Extremely large pools.

Posted Jun 6, 2017
Great hotel, great food and great service. Would definitely recommend.
Comment from Hotel Management
Jun 9, 2017 by Quality Manager, Hotel Management
We appreciate the time you took to write about your recent stay with us. It is our pleasure to know that you and your family enjoyed our facilities and the quality of our food and service. Thank you very much for recommending the resort, we hope this experience is just one of the many more to come. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

This was one of our best vacations.

Posted Jun 2, 2017
Pros: Everything
Hotel was beautiful and in a great location. I can't say enough good things about the staff. The entertainment team is awesome too. Food was great and enjoyed the specialty restaurants and had no problems making reservations. Would recommend this resort to anyone and will for sure return.
Comment from Hotel Management
Jun 6, 2017 by Quality Manager, Hotel Management
We really appreciate the time you took to post about your stay. We are happy to read that you had the vacations you hoped for and that we were part of that. It is great to know that you enjoyed our facilities and mostly the friendliness of our staff who went far and beyond to exceed your expectations. We will be happy to welcome you back again very soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Jun 2, 2017
Had a great time! Very friendly staff! Good food with several different options! Great entertainment with several things to do throughout day and a nightly show at the theater! There is some age to the resort, but that didn't bother us at all! Would recommend this resort to anyone!
Comment from Hotel Management
Jun 6, 2017 by Quality Manager, Hotel Management
It was an honor to have you as our guest and we thank you for letting us know about your great experience. We have a commitment as a team to constantly exceed our guests’ expectations, so it is fulfilling to read that we were able to give you an excellent and friendly service. We hope we can receive you once again in your upcoming vacations. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from maryland

Celebrating dad's 70th birthday

Posted Jun 2, 2017
We had a great time ,just front desk needs to work on timely response and the buffet restaurant need a little more favor in the food ,but the other restaurants on property were great
Comment from Hotel Management
Jun 6, 2017 by Quality Manager, Hotel Management
First of all thank you very much for choosing our resort to celebrate such a special occasion. We are happy to know you enjoyed our restaurants, but mostly that you had a great time with us. Your feedback represents an important tool to gather information, this way we can improve our service. We will be honored to receive you once again for your next vacations. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Destination wedding

Posted May 28, 2017
It was nice not sure I'd go back. Specialty restaurants were not very accessible.
Comment from Hotel Management
May 30, 2017 by Quality Manager , Hotel Management
Thank you very much for taking the time to write a review about your vacations. Regarding dinner reservations, we would like to mention that availability depends on the amount of clients we have at the hotel at the time, however we do try to be really flexible with this. Based on your feedback we will work hard to polish our service in order to guarantee our guests satisfaction. We hope you give us the opportunity to host you in a future and change your perception. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mt Baldy, CA

Perfect for families

Posted May 28, 2017
Pros: Beautiful location, beach was very nice, grounds were immaculate, and staff was very hard working.
Cons: Really nothing, it's a beautiful resort for families with children.
Location: Hotel is pretty close to the airport, about 15-20 minutes. We never left the resort but there are plenty of things to do if you wish.
We were pleasantly surprised with a free room upgrade to a Villa upon arrival. The Villas are separate from the main hotel and are a bit quieter. The Villa's also have a "private" pool that guests can use, so if you want to get away from the main pool area this was a nice option. Overall we had a great time. There were constant activities and shows going on so if you are into that sort of thing it's a plus. Pools are very nice. The beach is pretty but the red flag was up the entire time we were there, but that did not stop us from swimming a little bit. Ocean water was amazing. The food was good at the buffet, pretty typical resort buffet, nothing amazing. The specialty restaurants were a little better. Our favorites were the steak house and the Naga Hibachi. You can reserve up to 3 nights of specialty restaurants with the concierge. I would recommend going each day to get another reservation 3 days ahead of time if you can. We waited until the day before for our last night and could not get a reservation. Staff is amazing, very hard workers. We did not see a lot of tipping which they really deserve. Even a couple of dollars is appreciated and they will go out off their way to help you with anything. Mini bar was stocked everyday with beer, soda, and water. We also loved watching the iguanas throughout the grounds, fun to watch. If you want a place with no kids this might not be the one for you as you can hear them having a great time at the pool.
Comment from Hotel Management
May 30, 2017 by Quality Manager , Hotel Management
Thank you for the time you have spent writing this wonderful review. We are very happy for your warm words regarding our staff, service, food and general atmosphere, which we try to provide to our guests. Our main objective is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. Please come back soon to visit us, it will be a pleasure to make your vacation another great memory. Best regards,