Ratings based on 583 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from San Francisco, CA

Very Disappointed!

Posted Sep 2, 2015
Pros: the staff was great and the spa was wonderful.
Cons: The Food needs major improvement and accommodations for Restaurants. Mexican restaurant had wonderful food it should be more like that.
Location: the location is close to the Airport, the beach is long but has lots of seaweed. You can take a buss for $1USD and go to Downtown Cancun to shop
The Hotel is nice and the staff is friendly. Now this is my personal opinion but if you are looking to be pampered wined and dined and have a relaxing swim in the ocean this place is not it! Look into going to Riviera Maya the beach is cleaner and the ocean is calm, Cancun is a little rough and this place in particular had so much seaweed that it was hard to swim and the ocean was extremely rough. Also the food was the biggest problem...its very bland with no seasonings just plain. You will eat the same thing every single day! by the end of the week my husband and I couldn't wait to leave. To get into the restaurants is a pain, we tried to book them the day we came in and it was absolutely impossible! they would rather accommodate a family of 8 rather then 2 pple. The buffet only serves bear & wine & if you want something else you have to go to the bar that's located at the lobby, not convenient at all! Also this place had so many children everywhere that it was absolutely annoying! my advise only go to a resort if someone you know had stayed there before and look at multiple reviews from different traveling agencies before making your decision. If we could we would ask for our money back with this place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2015
Good first time experience. Need to make dinner reservations in advance...kind of an inconvenience
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

Best vacation ever!

Posted Aug 30, 2015
Pros: Beach and location. Not the crowded type compare with the others close to downtown
Location: The downtown bus stop is just in front the Hotel, just $1.00 dollar and it takes you to Downtown Cancun or better yet do your souvenir shopping at wal
The Ocean front villa is a most. Excellent location, best beach in the area-Playa Delfines!. Superb staff! Excellent Food, The buffet, The Steak house and all ! Tacos al Pastor a most have at the Mexican restaurant. In summary the best vacation ever! We are booking for next year!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 29, 2015
Pros: 前日にビーチで孵化したウミガメの赤ちゃんを保護し、翌晩宿泊客にウミガメの赤ちゃんを海へ返すイベントを行っていること。
Cons: 日本食レストラン。目の前でシェフがパフォーマンスをしながらチャーハン、鉄板焼きを作るのだが、肝心の料理が日本食というより中華料理のような味付けになっている。また、先付でお寿司が出た後に、前述のチャーハンが出されるため、そこでお腹一杯となってしまう。
ホテルに入ると、アロマの香りと、明るいロビーが迎えてくれ、リゾート気分を盛り上げてくれる。 部屋は白と青を基調とし、窓から望める一面のカリブ海とマッチしており、居心地が良かったが、壁の隅、トイレ、バスなどあまり綺麗ではなかったのが残念だった。 プールには滑り台もあり、小さな子どもにも十分楽しめるものだった。
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view

Posted Aug 26, 2015
Love everything during my stay. Staff food and hotel. The spa smells great, as soon as you walk inside the lobby of the hotel it smells amazing.
Comment from EPC
Aug 30, 2015 by Quality Manager Mexico, EPC
Thank you very much for taking the time to post and share your vacation experience and your impressions about our hotel. It is for us a pleasure to know that you enjoyed the facilities. Thank you for your comment regarding the great spa smells. We hope see you again on your next vacations and spend with us a special holidays. Sunny regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from USA

Tip is not included!

Posted Aug 26, 2015
Pros: Is close to the beach also has many pools and excellent buffet. Also excellent Japanese restaurant.
Cons: Hoped the Mexican restaurant serve warm and better food! Don't tell that all tip are included!!
Location: good location
Don’t get me wrong, I am tipper, and I like to tip the people who serve me good. But about Iberostar Hotel Cancun , I must say it is false advertisement, that tips all are included because the staff and the waiters and the bartenders at the Bars Restaurant all aggressively soliciting for tips, even they have big jars in front of them with notes, and if you don’t tip them you are not being served as should. THIS TO ME IS A FALSE ADVERTISEMENT!
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel and close to beach

Posted Aug 25, 2015
Pros: everything
Cons: nothing
Location: nothing enjoyed our vacation
Had a great time...Beautiful resort.........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Comment from EPC
Aug 30, 2015 by Quality Manager Mexico, EPC
Thank you for posting your comments about your last vacations in IBEROSTAR Cancun. We are glad that you had a great time and we hope to see you very soon here in your second home in Mexico. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful place for families

Posted Aug 24, 2015
Pros: The pools , the beach, food
Cons: You can improve moré kids water activities Like river stream With lifesavers
Location: Good location Many water sports to do near by
We aré very happy yo chosse yogur hotel and hope to go back
Comment from EPC
Aug 30, 2015 by Quality Manager, EPC
Thank you very much for the time you took to write this review. We are pleased to hear that you had such a great time at our resort. It will be an enormous pleasure to host you back at IBEROSTAR Canin. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Pros: staff was great
Cons: food and night life at the resort
Location: close to the airport is a plus
nice vacation. buffet was good but did not vary much from night to night
Comment from EPC
Aug 30, 2015 by Quality Manager Mexico, EPC
Thank you very much for your feedback. We are delighted to read your comments and learn that you enjoyed the restaurants; the food and especially that you were satisfied with our service. We will make surer to share your comments with our Chef about the variety of food in our buffet restaurant to keep improving. We hope to see you very soon in a near future!! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buen hotel pero la playa es decepcionante

Posted Aug 22, 2015
Pros: La comida es excelente
Cons: La atención de los meseros en el bufet y limpiar la playa
Me gusto mucho el recibimiento, las instalaciones, los shows nocturnos que son para toda la familia son muy recomendables y de excelente calidad, la atención de los meseros en las albercas, la comida de los bufets y restaurantes es exquisita y de excelente calidad. No me gusto que los meseros del bufet no daban la atención adecuada y muchas veces tuvimos que solicitar que nos llevaran agua o refrescos o en otras ocasiones yo mismo tuve que ir por ellas, y lo que definitivamente nos decepciono fue la playa con mucho declive que no se podía caminar, con muchas algas en la orilla que expedían un olor desagradable.