Ratings based on 614 Verified Reviews

3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel at a budget price. Great location.

Posted Apr 27, 2017
Our room was super-clean and the staff was very accommodating. Be aware, though, the rooms are very, VERY small. Still, I'd book again based on the location and and the cleanliness. In a way, the sizing of the room is cleverly done!
Comment from Hotel Management
May 8, 2017 by GM, Hotel Management
Dear guest, thank you very much for your reply, for taking the time to share it and for choosing us for your stay. Ibis are standardized hotels worldwide with more than 1800 properties in 65 countries, all with great locations and very fare rates.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2017
It was a small but a comfortable room, close to acces everything you want to see in Cancun. The staff was quick attendance.
Comment from Hotel Management
Apr 3, 2017 by GM, Hotel Management
Dear Guest: Thank you very much for your opinion and for taking the time to share it with us by this site. We wish you an excellent day.
3 out of 5
by A verified traveler

Economy Hotel

Posted Feb 17, 2017
Sticky floor, rough towels, not as nice as other ibis.
Comment from Hotel Management
Feb 28, 2017 by gm, Hotel Management
Dear Guest, I'm sorry the hotel didn't met your expectations, we will verify it and fix it. Have a great day
5 out of 5
by Tina

Excellent

Posted Feb 17, 2017 on Hotels
My stay at Ibis was terrific. Great location. This hotel has everything you need.
Comment from Hotel Management
Feb 28, 2017 by Joan, Hotel Management
Dear Tina, Thank you very much for your comments and excellent review. I hope we have the opportunity to host you again on your next trip to Cancun. Have a wonderful day
4 out of 5
by Gaetan

Posted Jan 30, 2017 on Hotels
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Dear Guest: thank you very much for your rate
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the big Mall in town

Posted Jan 26, 2017
The hotel is close to so many diff places. I will recommend it. Beaches are like 20 min away by car, mall and restaurant like 10 mins walk. they have like a little Walmart store, rental car office and more.
Comment from Hotel Management
Feb 15, 2017 by GM, Hotel Management
Dear Guest, thank you very much for all your comments, we really appreciate it. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2017
it was fine. great location, staff and food where good
Comment from Hotel Management
Feb 13, 2017 by GM, Hotel Management
Dear guest, thank you very much for your kind review. Best regards
2 out of 5
by Christian

Poor cleaning

Posted Jan 20, 2017 on Hotels
Check in and check out were good but very poor cleaning
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Dear Christian: Thank you very much for your opinion, I'm very sorry we didn't met your expectations I will definitely verify what was wrong with your room and we will take actions to improve our service. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Jan 18, 2017
Basic standard. No suprises. Good value for the money.
Comment from Hotel Management
Feb 13, 2017 by GM, Hotel Management
Dear Michael, thank you very much for taking the time and share your opinion with us, we really appreciate it. Have a wonderful day
2 out of 5
by A verified traveler from Utah

The rooms are tiny

Posted Jan 17, 2017
Pros: The staff was friendly
Cons: Don't rate it as a 3.5 out of a 5 star hotel when it's clearly a budget hotel
The rooms are tiny it's like sleeping in a closet. The price was ok, but the rooms left a lot to be desired.
Comment from Hotel Management
Jan 19, 2017 by GM, Hotel Management
Dear Ryan: Thank you very much for your comments, Ibis hotels are standardized hotels worldwide, with more than 2000 Ibis hotels in 65 countries. We are, indeed a budget hotel, with the best relation cost/benefit of our market. I'm very sorry we didn't met your expectations and I apologize for any inconvenience. Have a Great Day!