Ratings based on 959 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Baltimore, MD
As close to perfection that you can getPosted Sep 30, 2015
Pros: - The modern architecture - The concierge - The friendliness of the staff - The beach
Cons: Honestly, I cannot think of any. It was an amazing stay.
Location: We didn't do any excursions. We only went to party center for one night and although it was fun, some of the locals were too aggressive for tips.
I went to Cancun as a gift to my girlfriend of one year but what she didn't know that I was going to propose to her. Although it rained for a few hours, the rest of the stay was perfection (I stayed for 4 Nights). The first day we arrived at night, the hotel staff were so pleasant and friendly that it was unbelievable. I applaud them and they should be the standard for how hotel staff should treat their guests. The next day was cloudy and then rainy by the afternoon but was clear and beautiful that evening. That was the night I proposed to my girlfriend and it was picturesque. The hotel staff was there to assist every step of the way by setting up Tiki torches and roses petals (at a cost, which I didn't mind) and my fiancé loved every minute of it. We capped the night off with a great dinner on the sand with a beach view. I must point out the concierge lead, Humberto. His level of professionalism was pure excellence and he made my stay the best vacation I have ever had. I would also like to point out the hotel's restaurant hostess Jessica. She was so friendly and warm to use and ensure our dinner was perfection. What you see in the pictures about the beauty of Cancun is exactly what you will see once you arrive. The views are spectacular and beach was serene. There are plenty of drinks and food and the hotel stay was just.... I can't find the words. It was absolutely AMAZING! The modern architecture was stunning. We will be staying here again for years to come.
for Everyoneby A verified traveler from Indiana
Fantastico!Posted Sep 21, 2015
Exceeded my expectations. Staff was great. Hotel was perfect. Very easy to get around, great staff at all of the restaurants. Perfect beach! Can't wait to return.
for Everyoneby A verified traveler from Chicago
GREAT MANAGMENT.Posted Sep 19, 2015
The MANAGMENT went out of the way to make sure I was happy and the staff was amazing. This hotel has the greatest beach erea ever. I will be going back.
for Everyoneby A verified traveler from México DF
Posted Sep 17, 2015
Una estancia muy agradable como siempre y ahora con un spa nuevo que tiene lo necesario para tomar un masaje relajante en compania de su excelente personal.
for Everyoneby A verified traveler from Merida,Yuc
Posted Sep 17, 2015
Excelente lugar! lo recomiendo ampliamente. limpieza, personal calificado
for Couplesby A verified traveler
BUENAS INSTALACIONESPosted Sep 7, 2015
Cons: LOS COLCHONES,
EL TRATO DEL PERSONAL MUY AMABLE, LAS HABITACIONES EN GENERAL BIEN, LIMPIO Y AGRADABLES. BUENAS INSTALACIONES, EN GENERAL NUESTRA ESTANCIA ESTUVO FABULOSA. NOS DIMOS UN MASAJE EN EL SPA, ESPECTACULAR EL MEJOR MASAJE QUE HAYAMOS RECIBIDO.
for Everyoneby A verified traveler from Atlanta
Very nice and clean hotel close to the beach.Posted Sep 5, 2015
Me and the hubby stayed here 4 nights, we were on the 1st floor with a garden view and the beach was right beside our room. Lots of shopping, restaurants within walking distance, also a grocery store close by. Everyone was so nice and friendly there, especially my cab driver Jorge who gave us a tour of the town. I'm very picky about where I stay at, but you can't go wrong with this place. Presidente Intercontinental Cancun Resort, is a thumbs up.
for Everyoneby A verified traveler from firenze
Ottima struttura e posizionePosted Aug 31, 2015
Pros: condizioni dell'hotel e delle camere e posizione
Cons: volendo essere pignoli la qualità delle porte delle camere non è in linea con il livello dell'hotel
Location: ottima posizione in bellissimo tratto di mare a poche centinaia di metri dalla zona di vita notturna
Ottima struttura recentemente rinnovata posizionata su un bellissimo tratto di spiaggia in posizione abbstanza tranquilla sebbene a poche centinaia di metri dalla zona della vita notturna e dei locali di tendenza. Peccato non avesse la colazione inclusa nel prezzo. La wifi in camera normalmente a pagamento è stata invece offerta gratuitamente con una semplice sottoscrizione di tessera della catena alberghiera (gratuita). Ottimo rapporto qualità prezzo. Personale cortese e disponibile sia in hotel che presso i ristoranti. Assolutamente consigliato.
for Everyoneby A verified traveler from Ft.Worth, Texas
Best Beach and Hotel in CancunPosted Aug 27, 2015
Pros: Everything -- rooms are always clean, beds are super comfortable, excellent restaurants, nice pools
Location: 10 minute walk to shopping, other restaurants. Walk to the ferry very easy.
What else can I say -- Best Beach in Cancun - gentle waves - awesome colors of changing water.... Hotel is clean, comfortable, all employees go out of their way to make you feel welcome and assist you in anyway possible. Food at all the restaurants is excellent. They have added an awesome spa, with massages, pedicures, manicures, and facials. We have been staying at this hotel since 2010 and won't stay any where else...
for Everyoneby A verified traveler from Singapore
Too many birds in the outdoor restaurantsPosted Aug 26, 2015
Only one outdoor restaurant. Birds are flying around. So annoying and dirty.