2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of InterContinental Presidente Cancun Resort, an IHG Hotel

5 out of 5
InterContinental Presidente Cancun Resort, an IHG Hotel
Boulevard Kukulkan KM 7.5, Zona Hotelera, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 741 out of 1245 reviews" "
Rating 8 - Good. 298 out of 1245 reviews" "
Rating 6 - Okay. 108 out of 1245 reviews" "
Rating 4 - Poor. 38 out of 1245 reviews" "
Rating 2 - Terrible. 60 out of 1245 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

XXX Baljeet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome beach
Stayed 3 nights in Apr 2024

10/10 Excellent

John, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time at the Presidente. The staff and food was really nice. The amenities and access to a really pretty beach was great to hand out at the playa
Stayed 8 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 15, 2024
Dear John, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever.We appreciate your kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

10/10 Excellent

Heriberto Macias

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beutiful beach the best on all cancun
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 15, 2024
Dear Heriberto, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

10/10 Excellent

maria D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place is this hotel! I fall in love with the service. The people at the bar was amazing aswell at the restaurants. All employees were friendly, a big shout out to miriam at the pool bar she was wonderful ♥️ That beach is beautiful.
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 12, 2024
Dear Maria, It's fantastic that your stay was perfect thanks to the effort of our staff especially of Miriam, it is always nice to learn that we have into our team colleagues that go above and beyond to exceed the guests expectations.We truly value your kind words and I will share them with our staff as this is a way to recognize and compensate their great labor. We'll be eager to welcome you back to this your home away from home, until then...My best regards

10/10 Excellent

Amador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, and view from balcony speachless.
Stayed 4 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 10, 2024
Dear Amador, Thanks for choosing Presidente InterContinental Cancún, we are glad to know we have met all your expectations, since this is our main goal. For us it was a pleasure to host your in this little paradise and we hope for welcome you back again very soon. Cordially,

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and helpful personal is the best on this hotel.
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 9, 2024
Dear Boris, Thanks for choosing Presidente InterContinental Cancún, we are happy to know we have met your expectations. I hope to welcome you again very soon. Until thenCordially,

8/10 Good

Ghanem, Houston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach area. Water is generally calm
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 8, 2024
Dear Ghanem, I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever. We also appreciate your kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

8/10 Good

Benigno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this hotel four times. We really like the beach there. It’s very calm. They used to take care of the beach a lot better. It had a big of seaweed. Other than that, it was very good.
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 8, 2024
Dear Benigno, I truly appreciate you have taken your time to write such a kind comment about your recent stay. Your feedback is very important for us, please be sure that our entire team is highly committed of having the beach in the best possible conditions. Unfortunately and despite all efforts we have seasons where it is simply impossible to keep it impeccable as is always our custom. Rest assured that this will continue to be our main objective and that we will continue to work hard on it. We'll be eager to welcome you back to this your home away from home, until then...My best regards

10/10 Excellent

Francisco, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and high quality. Fantastic beach and pool area for the family.
Stayed 5 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 8, 2024
Dear Francisco, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities. We do hope to have the opportunity to welcome you back very soonSincerely,

8/10 Good

Christy

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 8, 2024
Dear Christy, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations. We do hope to have the opportunity to welcome you back very soon.Sincerely,

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The beach was beautiful! Will be back again.
Stayed 4 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Israel, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that we have been part of the reason for you having spent an unforgettable and satisfying vacation and that this has been possible thanks to the extraordinary help of all the staff. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

8/10 Good

Amy

Traveled with family
Liked: Staff & service, property conditions & facilities
The beach is beautiful and the water was calm and perfect for swimming. The food at the beach club is very good and the waiters are excellent. The housekeeping staff is also excellent and the rooms are large and cleaned daily without asking. My only complaint is that on days when the beach was crowded, they did not have someone to assist with locating a chair and I had to search, drag chairs or sit on the ground like it was a public beach. When you pay this much, someone should be there to get you a chair! Also, the rooms don’t have balconies and there is no hottub at the pools, only a hot tub at the spa which costs extra to use and the spa prices are just silly. You can get a great massage at the Bamboo spa across the street for a fraction of the cost.
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Amy, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities you could find in the hotel. We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever.We also appreciate your feedback regarding the hottub at the pools and the spa prices, be sure we will take them into account. We hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

8/10 Good

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well kept and clean. The staff is excellent, helpful, and the tour desk staff was extremely helpful finding a tour very last minute. Staff is very friendly. The only complaint was that description on Expedia says they have a hot tub, but it just warm. I was expecting a hot tub!
Stayed 4 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Sheryl, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation and that this has been possible thanks to the extraordinary help of all the staff and all the facilities and the great locations of the hotel. We greatly appreciate your feedback it always helps us to improve. Be sure that we will follow up. We'll be eager to welcome you back to this your home away from home, until then...My best regards

10/10 Excellent

Noel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was excellent, the staff was very helpful and courteous, the beach was nice, would not hesitate returning to the same hotel. Certainly would recommend.
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Noel, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities you could find in the hotel. We are also very happy to read that we have met your service expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever.We also appreciate your kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

10/10 Excellent

Yogin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the beach, safe, clean, friendly staffs.
Stayed 2 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Yogin, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We also appreciate your kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Cordially,

10/10 Excellent

HENRY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the morning breakfast buffet and how accessible to the beach it was
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Henry, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay with us. I hope we can welocme you again very soon in this little paradise, until then...Kind regards

4/10 Poor

Emilio

Traveled with family and small children
Liked: Property conditions & facilities
It is a nice property with a nice pool and beach area. Food was overpriced and below quality. Unfortunately you are almost trapped their because of the distance from other restaurants and entertainment. Some staff were friendly but some definitely were not. I expected more from the concierge but was very disappointed. I don't think I would return.
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 2, 2024
Dear Emilio, First of all thanks for choosing Presidente InterContinental Cancun, unfortunatly I see you experience was not as expected and I offer you a sincere apoly for the inconveniences during your stay, please be sure your feedback is very important for us and we will take your comments into account and work with the information provided. Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards

10/10 Excellent

Miguel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 1, 2024
Dear Miguel, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation . We'll be eager to welcome you back to this your home away from home, until then...My best regards

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 1, 2024
Dear Nicole, Thank you for choosing Presidente InterContiental Cancún as your home during these holidays. Hope we have the opportunity to host you again in this little paradise. Cordially,

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Hotel Family oriented, quiet, with great staff, very clean, excellent beach and pool area. Not the frat party type so you will feel at home with your family. Restaurant food is very good. Highly recommended.
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 1, 2024
Dear Gerardo, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Cordially,

2/10 Terrible

masha, boca raton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably the WORST hotel stay we ever had. The room was downright disgusting, with noxious smell and gross all over. Nothing was working, including lights and smoke detectors, and these poor workers had to put tape to make them stop blinking. Room service never arrived, and overall the room was so horrible, nobody got any rest. Noxious, disgusting hallways as well. Sorry :(((((
Stayed 2 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 28, 2024
Dear Guest, First of all thanks for choosing Presidente InterContinental Cancún, unfortunately I see that you experience was not as expected and I offer you a sincere apology for having gone through a noisy room and other problems during your stay, please be sure that your feedback is very valuable as it gives us an inside view into our guests' experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction.Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family vacation
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 1, 2024
Dear Murtaza, Thanks for choosing Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed of your stay with us. We do hope to have the opportunity to welcome you back very soonSincerely,

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team of people who work very hard to service your needs. Great food and the best beach facility on the strip.
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 26, 2024
Dear Robert, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We'll be eager to welcome you back to this your home away from home, until then...My best regards

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in Mar 2024
Response from Félix Ruano General Manager. on Mar 26, 2024
Dear Terri,Thanks for choosing Presidente InterContiental Cancún, I am very happy to read that we have met all your expectations, for us it was a pleasure to host you. We do hope to have the opportunity to welcome you back very soonSincerely,

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in - the nicest staff! Great room!
Stayed 1 night in Mar 2024
Response from Félix Ruano General Manager. on Mar 25, 2024
Dear Caroline, We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever. We hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024
Response from Félix Ruano General Manager. on Mar 25, 2024
Dear Tracy, Thanks for choosing us Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed your stay with us. We do hope to have the opportunity to welcome you back very soonSincerely,

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach is clean and the ocean is calm. Plenty of eating places inside resort.
Stayed 3 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 22, 2024
Dear Angelica, Thanks for choosing Presidente InterContinental Cancun, for us it was a pleasure to host you. I am very happyo to read we have met all your expectations. It will be a pleasure to receive you in this little paradise again. Until then...Kind regards,

10/10 Excellent

Juan Carlos, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Restaurant is expensive considering Mexico but the service is great
Stayed 4 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 19, 2024
Dear Juan Carlos,I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation, and appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards

6/10 Okay

Jinyun

Traveled with family
The staff is not efficient.
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 19, 2024
Dear Jinyun, First of all thanks for choosing Presidente InterContinental Cancún, unfortunately I see that you experience was not as expected and I offer you a sincere apology for not meeting your service expectations, please be sure that your feedback is very valuable as it gives us an inside view into our guests' experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction.Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards

8/10 Good

Brigham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, hotel was beautiful, room was amazing, beach was incredible…but the price of food was ridiculously expensive…one week with two of us…almost 2k in Canadian dollars
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 19, 2024
Dear Brigham, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback regading prices, please be sure we will take it into account. Cordially,

10/10 Excellent

Dionisio, Lewisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will make you value this hotel: at the airport you will be approached by vacation club folks trying to entice you to watch those timesharish presentations. I hesitantly accepted it. However, I am glad I did. I had the opportunity to "experience" their busy, noisy, and crowded lobby area, where everyone had to wear those annoying wristbands, taste their subpar breakfast while listening to a friendly salesperson trying to sell me those expensive packages. This is was great, not only because we got free tickets to Isla Mujeres but also because I now have an idea how much better Intercontinental Presidente is compared to those vacation clubs hotels. This hotel was beautiful, calm, pleasant, with excellent services and personnel, excellent food (make sure you include breakfast for each person when you reserve a room), has a calm crystal clear blue water beach at the front, pool, and in a nice location. We did not need a taxi. Just take the bus to downtown or anywhere in cancún. Very safe. The cons are that the food is a bit expensive (but it is really good); the rooms have a bit of a damp, musty odor, likely due to its proximity to the beach. The tap water (and towels at the pool) have an odor (perhaps from sulfur-rich soil or groundwater, I am not sure). The hotel is great. I will strongly consider returning.
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 14, 2024
Dear Dionisio, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that we have been part of the reason for you having spent an unforgettable and satisfying vacation and that this has been possible thanks to the extraordinary help of all the staff, all the facilities in the hotel and the excellent variety of food and beverage. We truly value your kind words and I will share them with our staff as this is a way to recognize and compensate their great labor. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

6/10 Okay

NARAYAN

Stayed 3 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Narayan,Thanks for choosing Presidente InterContinental Cancun Resort. Your score is very important to us and we hope you can visit us soon and witness our improvements.Cordially,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The beach and the amenities are amazing.
Stayed 2 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 14, 2024
Dear Laura, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities you could find in the hotel. We hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The beach is fabolous and the tranquility of the sea. The pools are nice and not crouded. The rooms of the horizontal building have almost no place to put the clothes you bring. The service at El Costeño restaurant was very slow.
Stayed 2 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 15, 2024
Dear Luis, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Cordially,

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent. The beach is beautiful. The food and restaurants are really good and compare with restaurants outside not that expensive and very good quality.
Stayed 7 nights in Jan 2024
Response from Félix Ruano General Manager. on Mar 12, 2024
Dear Edgar, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food. We also appreciate your kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind Regards

8/10 Good

Juan, Houston

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent beach. The lobby staff was also excellent. Unfortunatelly, the staff in the bar by the beach/pool was below avg along with the food quality very much below avg.
Stayed 3 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 11, 2024
Dear Juan, Thank you for selecting Presidente InterContinental Cancún and for taking the time to share with us your comments on your recent visit to our hotel. Thank you for sharing your feedback with us, it is very valuable as it gives us an inside view into our guests' experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction. Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regard

10/10 Excellent

Lorelie, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was so quiet and waters are calmer compared to the eastern side of the hotel zone. Rooms and whole place was clean, and the food at Le Cap Beach Club was amazing, you should try it
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 11, 2024
Dear Lorelie, We truely appreciate you have taken the time to share your comments and chosen us to spend you holidays, I am glad to read we have meet all your expectations. We hope for welcome you back again very soon, until then...Kind regards

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and grounds and great beach!
Stayed 5 nights in Feb 2024
Response from Félix Ruano General Manager. on Mar 7, 2024
Dear David, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We hope for welcoming you back in your next getaway.Cordially,

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Félix Ruano General Manager. on Mar 4, 2024
Dear Aaron, We sincerely appreciate you choosing Presidente InterContinental as your home during these holidays. We hope to see you soon.Warm regards,

10/10 Excellent

Michael

Liked: Property conditions & facilities
Great place. Wonderful beach. Great staff
Stayed 4 nights in Feb 2024
Response from Félix Ruano General Manager. on Mar 4, 2024
Dear Michael, Thank you for taking the time to share your recent stay experience at Presidente InterContinental Cancun. I'm delighted to hear that you enjoyed our beautiful beach, the service, and all our facilities.We'll be eagerly awaiting your return to this little paradise.Cordially,

8/10 Good

Theo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is top notch especially the beach. Great sand and sea. Many birds. Little fish due to many birds :) Pool at entrance need better filter. Smells stagnant water. Breakfast too expensive. Rooms can ba cleaner. Needs better ventilation too. Staff helpful.
Stayed 6 nights in Feb 2024
Response from Félix Ruano General Manager. on Mar 1, 2024
Deat Theo, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Jason, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite small compared to other properties in the area but has lovely facilities which don’t get overcrowded. Every member of staff was lovely and very helpful
Stayed 6 nights in Feb 2024
Response from Félix Ruano General Manager. on Feb 29, 2024
Dear Jason, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Cordially,

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on beach, and they did a great job of keeping the shoreline clean. nice amenities and convenient to shopping and restaurants. We had the breakfast inclusion which was a great way to start the day. They offered a variety of food options each day and there were menu options also available throughout the rest of the day to purchase. The rooms water/shower didn’t get warmer than lukewarm in the morning, but seemed to have a better chance of a hot water shower mid day or later. When checking out we discovered a drink fee that was added that we did not order but was charged to our room. We never charged anything to our room and paid cash the entire time we stayed. Disputing this added time to our checkout and created unnecessary frustration.
Stayed 7 nights in Feb 2024
Response from Félix Ruano General Manager. on Feb 28, 2024
Dear Michelle, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities you could find in the hotel. We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever.We also appreciate your feedback and kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

8/10 Good

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 3 nights in Feb 2024
Response from Félix Ruano General Manager. on Feb 28, 2024
Dear Gabriela, Thanks for choosing Presidente InterContinental we are happy to read we have met you cleaning expectations. I hope for welcome you back very soon in this your home in Cancún. Cordially,

10/10 Excellent

Paul Edwin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 21 nights in Feb 2024
Response from Félix Ruano General Manager. on Feb 28, 2024
Dear Paul, Thank you so much for sharing your kind words and for being a repeat guest at our hotel! We are delighted to hear that you enjoyed your stay and appreciated the quality of our service and our excellent facilities.Cordially,

2/10 Terrible

Chunling

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, my husband and I were assigned a first-floor room that had a noticeable moldy smell. Additionally, when I attempted to take a shower, I discovered there was no hot water available. We promptly contacted the front desk to report these issues, and while a staff member was sent to address the smell and fix the hot water problem, we were dissatisfied with the overall response. Despite our discomfort, when we requested to change rooms, the front desk staff seemed unwilling to accommodate our request. Furthermore, the location of the building by the street resulted in constant vehicle noise throughout the night, making it nearly impossible for us to sleep.
Stayed 6 nights in Feb 2024
Response from Félix Ruano General Manager. on Feb 28, 2024
Dear Chunling, First of all thanks for choosing Presidente InterContinental Cancun, unfortunatly I see you experience was not as expected and I offer you a sincere apoly for the inconveniences during your stay, please be sure your feedback is very important for us and we will take your comments into account and work with the information provided and we will work with the heads of each department menctioned such as maintenance for faults in your room. Once again I am very sorry for not having met your expectations and I hope you can give us the opportunity to host you again and witness our improvements based on your feedback. Cordially,

8/10 Good

Anthony

Stayed 4 nights in Feb 2024
Response from Félix Ruano General Manager. on Mar 21, 2024
Dear Anthony, Thanks for choosing Presidente InterContinental Cancun Resort. I'm pleased to know we have met your expectations. We do hope to have the opportunity to welcome you back very soonSincerely,

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all friendly and accommodating. The beach layout at this hotel was amazing.
Stayed 4 nights in Feb 2024
Response from Félix Ruano General Manager. on Feb 22, 2024
Dear Zachary, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities you could find in the hotel. We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever. We also appreciate your feedback and kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

8/10 Good

Husam RIAD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay safe and quiet
Stayed 4 nights in Feb 2024
Response from Félix Ruano General Manager. on Feb 22, 2024
Dear Husam, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty and calm of our beach. We also appreciate your kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Sonia Ceballos Resort Manager on Feb 22, 2024
Dear Anne,Thanks for choosing Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed of out typical Mexican food. We do hope to have the opportunity to welcome you back very soonSincerely,