Get an overview of this hotelCouples-only beachfront resort on Isla Mujeres
Popular property highlights
Isla Mujeres beach
This couples-only all-inclusive beachfront resort is 5 km (3 mi) from downtown Isla Mujeres and less than 10 km (6 mi) from downtown Cancún. Garrafon Natural Reef Park is only 1.5 km (1 mi) away.
Meals and drinks at the resort's restaurant and bars, 24-hour room service, and wireless Internet access are included in the room rate.
2-person jetted tubs
Guestrooms all have balconies, and bedrooms with 2-person jetted tubs. Other amenities include Smart TVs, replenished minibars and liquor dispensers, and bathrobes and slippers.
- Spotless guestrooms
- Good, quiet location
- Helpful staff
Isla Mujeres Palace Couples Only All Inclusive Resort
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports are included.
- Snorkeling excursions
- Onsite entertainment and activities
- Theme parties
- Motorized water sports
- Premium food items
- Laundry/dry cleaning services
- Spa/beauty facilities and services
Isla Mujeres Palace All Inclusive Resort sits on a span of golden beach, 3 miles (5 kilometers) from downtown Isla Mujeres and 6 miles (9.5 kilometers) from downtown Cancún.
This couples-only all-inclusive resort features a freeform outdoor pool and poolside bar with palapa and swim-up seating. A lobby bar, snack bar, and restaurant serving all meals are also on site, and room service is available 24 hours a day. Massage, facials, pedicures, and manicures are offered at Awe-Spa (surcharge). Jutting out from the beach is a pier that accommodates small vessels, and guests have the use of kayaks. Enjoy a luxurious yacht ride on the Casanova. Guests can enjoy a comfortable yacht ride, from mainland Cancun directly to Isla Mujeres Palace, without the need to take a ferry and taxi. Complimentary valet parking is available in addition to an airport transportation (surcharge). Complimentary wireless Internet access is available throughout the resort.
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Year Built 2007
- 24-hour business center
- Wedding services
- Number of buildings/towers - 1
- 24-hour front desk
- Number of floors - 3
- Newspapers in lobby (surcharge)
- Concierge services
- 24-hour fitness facilities
- Dry cleaning/laundry service
- Full-service spa
- Free ferry terminal shuttle
- Designated smoking areas (fines apply)
- Grocery/convenience store
- Designated smoking areas
- Airport transportation
- Tours/ticket assistance
- One meeting room
- Luggage storage
- Rooftop terrace
- Gift shops or newsstand
- Shopping on site
- Hair salon
- Laundry facilities
- Spa treatment room(s)
- Multilingual staff
- Total number of rooms - 62
- Free valet parking
- Poolside bar
- Free self parking
- Snack bar/deli
- Spa services on site
- Outdoor pool
- Swim-up bar
- Free breakfast
- Free WiFi
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking, Free valet parking
- Air conditioning
- In-room climate control (air conditioning)
- Free long-distance calls
- Minibar (stocked, free items)
- Private bathroom
- Free toiletries
- In-room safe (laptop compatible)
- Blackout drapes/curtains
- Free bottled water
- Coffee/tea maker
- Free local calls
- Hair dryer
- Daily housekeeping
- Iron/ironing board
- Jetted bathtub
- Satellite TV service
- iPod docking station
- Premium TV channels
- Separate bathtub and shower
- Turndown service
- Room service (24 hours)
- LED TV
- Free WiFi
Where to Eat
Azul - International cuisine. Buffet breakfast, buffet lunch, and à la carte dinner.
Lobby Bar - Continental breakfast. Snacks and drinks.
Snack Bar - Sandwiches and snacks.
Poolside Bar - Poolside and swim-up seating. Sandwiches, snacks, and tropical drinks.
Room service - Available 24 hours a day.
Nearby Things to Do
Isla Mujeres Palace All Inclusive Resort has an outdoor pool and a small fitness room with cardio machines and free weights. Guests also have the use of kayaks and bicycles.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Beach volleyball on site
- Windsurfing nearby
- Sailing nearby
- Free bicycles on site
- Ecotours nearby
- Kayaking on site
- Scuba diving on site
- Snorkeling on site
- Volleyball on site
- Hot stone massage
- Number of treatment rooms 3
- Couples treatment rooms
Check-in time ends at 11:30 PM
Minimum check-in age is 18
Check-in time starts at 3 PM
Special check-in instructions:
Check-out time is noon
Children and extra beds
- This property welcomes adults only.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- Pets not allowed
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Caters to adults only
No rollaway/extra beds available
No cribs (infant beds) available
- All Inclusive Isla Mujeres
- Isla Mujeres All Inclusive
- Isla Mujeres Palace Couples Only
- Isla Mujeres Palace Couples Only All Inclusive Resort
- Palace Couples Only All Inclusive Resort
- Palace Resort Isla Mujeres
We should mention
This property offers transfers from the ferry terminal. Guests must contact the property with arrival details 72 hours prior to arrival prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms.
Unlimited Phone Calls Promotion
Book a stay in any room/rate category for travel anytime and receive complimentary unlimited in-room phone calls to phone-numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico. Valid anytime, subject to availability. Other restrictions may apply.
Complimentary Honeymoon Offer
Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits: Mini honeymoon cake, bottle of sparkling wine, complimentary honeymoon dinner at select restaurants, 2 honeymoon t-shirts, breakfast in bed (upon request), guaranteed turndown service, and late check-out until 6 PM (subject to request and availability).
Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, Sun Palace Couples Only All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Complimentary Yacht Ride Offer
Book a stay in any room or rate category for travel after February 14, 2016 and receive a complimentary yacht transfer to the hotel from Marina Hacienda del Mar, Cancun, for up to 9 guests, including luggage.
Full details provided by hotel. Guests are responsible for their own transportation from the airport to the Marina Hacienda del Mar office. Offer valid for up to 9 guests. Guests must contact the hotel directly at least 24 hours in advance, between 9 AM-6 PM, with their flight details to arrange transfer; contact information is provided on the booking confirmation email. Same-day applications will not be permitted. Guests arriving late are responsible for their own transportation. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Resort Credit Offer
Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.
Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.