Front of property

Reviews of Izla Beach Front Hotel

4 out of 5
Izla Beach Front Hotel
Sac Bajo, Fraccionamiento Lagunamar, Isla Mujeres, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 694 out of 1025 reviews" "
Rating 8 - Good. 210 out of 1025 reviews" "
Rating 6 - Okay. 62 out of 1025 reviews" "
Rating 4 - Poor. 35 out of 1025 reviews" "
Rating 2 - Terrible. 24 out of 1025 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin, Berkley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location , balcony really nice
Stayed 7 nights in Mar 2024

6/10 Okay

Gilbert

Traveled with family and small children
Disliked: Staff & service
Its OK The room is very basic. Even though the room was cool with A/C it was very damp Bedding felt damp almost wet. Cockroaches in the bed and washroom. small balcony is nice. Live entertainment outside was too loud and went on a bit too late. They do not honour the VIP with expedia (2 free drinks) I don't believe i would stay here again.

8/10 Good

Stephen, Holley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Yaima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property.. breakfast buffet was delicious. Staff was wonderful from front desk to attendants to waiters and waitresses. Will definitely be returning soon .
Stayed 5 nights in Mar 2024
Response from Yeimy Chalé on Mar 28, 2024
Dear Yaima thank you for your kind message, rest assured that we will send it to our collaborators since at Izla Hotel nothing makes us happier than the satisfaction of our guests and this motivates us to continue working to offer them a better service every time.Regards!

10/10 Excellent

Hector Ignacio Naboa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 4 nights in Mar 2024
Response from Yeimy Chalé on Mar 27, 2024
Thank you for choosing us Mr. Hector , we send you a warm greeting !!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful, beach not as i thought.
Stayed 5 nights in Mar 2024

10/10 Excellent

anthony, Southlake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.brillant location will be back !
Stayed 3 nights in Mar 2024
Response from Yeimy Chalé on Mar 27, 2024
Dear Anthony Thank you very much for your warm reply!! We look forward to your return.Regards!!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Feb 2024
Response from Yeimy Chalé on Mar 23, 2024
thank you Dreba,Warm Regards!

10/10 Excellent

Peter, modesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaimie was amazing with prepping our room with birthday flowers before arrival and the entire staff was so helpful with arranging taxis and golf carts and giving us advice on nearby things to see and do. The hotel was so beautiful we took a couple days to just stay and enjoy the beautiful pools and private beach.
Stayed 4 nights in Mar 2024
Response from Yeimy Chalé on Mar 23, 2024
Appreciable Peter we are glad to know that you have loved the work and assistance of our team izla Hotel, we appreciate your kind comment and hope soon to have you back in this your home.kind Regards!

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024
Response from Yeimy Chalé on Mar 20, 2024
thank you very much Mayra.we hope to see you soon again.Regards!

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean, nice balcony overlooking pool. Breakfast was superb. Beach was good but when swimming, bottom was mushy rather than sandy.
Stayed 5 nights in Mar 2024
Response from Yeimy Chalé on Mar 27, 2024
Appreciable Keith, We are happy to know that you have enjoyed our facilities and a memorable holiday in Izla Hotel, We appreciate your message and of course we will continue to strive to provide them with better service every time.

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Izla was very nice. We didn't spend a ton of time in the hotel since we loved going up to the north beach which is a much nicer beachfront. We stayed 4 nights and on our last full day the room cleaning never came so we didn't have new towels or cleaned room. The shower was mostly clogged so we had to hurry in the shower or chance overflowing our bathroom floor. Very kind staff, especially at the pool/bar area. Beach area could use some work but that's compared to the north beach which is hard to beat. All in all, would stay again.
Stayed 4 nights in Mar 2024
Response from Yeimy Chalé on Mar 20, 2024
Appreciable Amanda , thank you for your kind comment each one is very important for us we have taken note of all those details to send them to the corresponding staff , We hope you will give us another opportunity to offer you our Hospitality and that everything will be much better.Regards!

10/10 Excellent

Denise Alejandra López

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Yeimy Chalé on Mar 20, 2024
Muchas Gracias Denise, por elegir Izla Hotel .Saludos!

6/10 Okay

Saul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was noisy. There was several days the music was so loud from the bar we could not sleep
Stayed 7 nights in Mar 2024
Response from Yeimy Chalé on Mar 20, 2024
Appreciable Saul we are very sorry that your experience has not been entirely pleasant , we hope that in efuturo you give us a new opportunity to offer our hospitality and make it more pleasant.Regards!

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, the staff was knowledgeable and helpful. Nice rooftop bar and pool. Not overly crowded and loud.
Stayed 5 nights in Mar 2024
Response from Yeimy Chalé on Mar 20, 2024
Hi Michael We are happy to hear that you have enjoyed the experience Izla Hotel. we hope soon you return to live new experiencesRegards!

10/10 Excellent

Laura Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated that this was NOT a loud, obnoxious, party hotel! It was much calmer and quieter than a hotel we stayed in last year located in Cancun. The pool was good, the cafe had an EXCELLENT breakfast that we prepaid for. The breakfasts consisted of loads of fresh fruit, an omelet station, endless coffee, delicious pastries, etc. The beach itself was quite good, but not great. The water was a bit clouded for the most part, but that was due to the wind. However, it was easily the best beach I found out of all the walkable areas on the shore. Staff was really attentive. Enjoyed our stay! P.S. One tip: if you plan on buying several alcoholic drinks per day (which my husband did), it is going to be expensive! I would suggest buying your own bottle somewhere in town and mixing your own drinks in your room to save you TONS of money!
Stayed 8 nights in Feb 2024
Response from Yeimy Chalé on Mar 20, 2024
Hello Laura we greatly appreciate your friendly opinion, we are glad to know that you have had a beautiful experience at Izla Hotel we hope soon to have you back.Regards!

10/10 Excellent

Rachael

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, clean, and had a friendly staff. The beds were very comfortable and had spacious balcony’s and bathrooms. We ate at the Restraunt once and had pool side service another time. Both were wonderful experiences and had great food and service. We really enjoyed our server, Claudia. She was by the pool and took great care of us!
Stayed 1 night in Mar 2024
Response from Concierge on Mar 20, 2024
Thank you very much for your opinion, encourages us to continue to improve our services , greetings!

2/10 Terrible

rocio

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Infested w roaches - w received a note saying that they will send an exterminator the next day at 11 am to make sure we leave the room. One roach jumped in my face. My stay was a nightmare. No room upgrade - and they did not have our room ready (after 3
Stayed 1 night in Mar 2024
Response from Concierge on Mar 12, 2024
Dear Rocio, we regret that your stay with us was not the best, we will take note of your comments and assure you that they will be shared with the appropriate department. to continue to improve our services.greetings!

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a bit of a rough start (they had A/C problems and had to put us up in the hotel next door), we did get to stay at Izla for 3 nights. Lovely property, great breakfast buffet. But what made it stand out was the staff: Erich at the front desk (ready to trouble shoot for us); concierge Vieme (who recommended both snorkeling trips and an outstanding restaurant; and Jair at the poolside bar (incredibly friendly, always remembered everyone’s name and wanted us to be completely happy. An absolutely refreshing level of service!
Stayed 4 nights in Mar 2024
Response from Erick del villar on Mar 12, 2024
Dear Paula!! We very much appreciate your comments, we are happy that your stay was great, we send you a warm hug and we hope to see you soon at izla hotel your home..

8/10 Good

PENNY

Traveled with group
Liked: Cleanliness, property conditions & facilities
The hotel was just okay. Nothing fabulous except the ocean view and pools. Every room should have a refrigerator and ice machines sould be available to giests.
Stayed 4 nights in Mar 2024
Response from Concierge on Mar 11, 2024
Hi Penny , we have taken note of your suggestions to offer a better service each time, we appreciate your kind comment each is valuable couple us greetings!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and view.
Stayed 7 nights in Mar 2024
Response from Concierge on Mar 11, 2024
Hello Brenda we appreciate your kind comment,and we wish soon to have you back !

8/10 Good

Craig Alan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful view, clean, staff friendly
Stayed 7 nights in Mar 2024
Response from Erick Del villar on Mar 9, 2024
Dear Craig Alan, we greatly appreciate your comments, thank you for giving us the opportunity to have you as a guest

6/10 Okay

Nancy

Stayed 3 nights in Mar 2024
Response from concierge on Mar 20, 2024
Gracias por tu amable respuesta!

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Izla is a perfect place for a quiet getaway with high end amenities. The service, room, food and pool are top notch. We look forward to returning next year!!
Stayed 4 nights in Mar 2024
Response from Erick Del villar on Mar 9, 2024
Dear John, we very much appreciate your comments, we are happy that your experience at izla hotel was extraordinary, we look forward to your return

10/10 Excellent

Lori Alecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

John David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, highly recomend!
Stayed 8 nights in Feb 2024
Response from Concierge on Mar 11, 2024
AppreciableJohn makes us happy to know that you have enjoyed your stay with us.Regards!

10/10 Excellent

kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a 7 night stay at the Isla beach front hotel and we really loved it. The hotel was very clean. There was plenty of hot water and there was a golf cart rental like less than 5 min walk away. The only downside for me was the water at the beach area. The water does not look very good at all. We wouldn’t even swim in it. However there were lots of chairs/ loungers to sit in which was really nice. The pool is big and gorgeous. It was pretty quiet and laid back compared to the north side. I would definitely recommend this hotel and hope to return there myself someday.
Response from Erick del villar on Mar 9, 2024
Dear Kim, we very much appreciate your comments, we are happy that your experience at izla hotel was extraordinary, we look forward to your return

10/10 Excellent

Adrian Jesus vazquez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place really clean, the staff was so helpful the whole time, it has everything you need to have a great vacation only thing they dont take cash
Stayed 3 nights in Feb 2024
Response from Erick del villar on Mar 9, 2024
Dear John, we very much appreciate your comments, we are happy that your experience at izla hotel was extraordinary, we look forward to your return

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with family
Stayed 4 nights in Feb 2024
Response from Erick Del villar on Mar 9, 2024
Dear Scott, we very much appreciate your comments, we are happy that your experience at izla hotel was extraordinary, we look forward to your return

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooftop bar and pool
Stayed 4 nights in Feb 2024
Response from Concierge on Mar 11, 2024
Hello Richard, we are pleased to know that you have liked our facilities, it has been a pleasure to have you as our guest greetings!

6/10 Okay

Yannick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The food at Numa was terrible and falsely advertised. The pizza described were not served with the ingredients notes in the menu and they were tasteless. The sea bass had totally burned nuts as a side
Stayed 4 nights in Feb 2024
Response from Erick Del villar on Mar 9, 2024
Hello dear Yannick, we are very sorry for your experience at the restaurant but we appreciate your comments to help us improve.

10/10 Excellent

Barney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not the best stretch of Beach and the pool is a little chilly but it is a delightful refuge from the circus at the north of the island. What really makes it is the staff. Jaia and Jose at the beach bar and Alberto at the cafe make you feel like royalty. It's a very nice smaller hotel, kinda pricey but all of Isla is getting that way.
Stayed 3 nights in Feb 2024
Response from Ana Ramirez on Mar 1, 2024
The hotel team on the left is grateful for your stay with us, we hope to see you again soon.beautiful day

10/10 Excellent

Avenir

Liked: Cleanliness, staff & service, property conditions & facilities
Really like the peace, the installations. Hope stay as is. Only thing sand in the beach must bee taking care ..when you walk it's not sabe you feel that you're going to drown.
Stayed 5 nights in Feb 2024
Response from Ana Ramirez on Mar 1, 2024
The hotel team on the left is grateful for your stay with us, we hope to see you again soon.we will take your opinions into account as they help us improve as a team.beautiful day

8/10 Good

Edward, Baltimore

Stayed 4 nights in Feb 2024
Response from Yeimy Chalé on Mar 20, 2024
Thank you Edward!

10/10 Excellent

Meade

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property! Staff was friendly and the food was excellent! Definitely coming back!
Stayed 4 nights in Feb 2024
Response from Concierge on Mar 11, 2024
Meade thank you very much for your kind comment , we will continue to strive for more guests like you to have a happy staygreetings!!

2/10 Terrible

larry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would have gave it five stars, but the evening bar manager on 2-22-24. was rude.
Stayed 4 nights in Feb 2024
Response from Ana Ramirez on Mar 5, 2024
We appreciate you leaving us your opinion about your stay at the hotel.the island team is grateful to you, on the matter that happened in the bar we will not let it pass, we will work on it.the team of the hotel izla expects them soon

10/10 Excellent

John Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Feb 2024
Response from Ana Ramirez on Mar 1, 2024
The hotel team on the left is grateful for your stay with us, we hope to see you again soon.beautiful day

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great views from all rooms. Quiet, easy access to food, drink, pool, beach and town. Rooms should have a refrigerator and a microwave.
Stayed 7 nights in Feb 2024
Response from Ana Ramirez on Mar 1, 2024
The hotel team on the left is grateful for your stay with us, we hope to see you again soon.we will take your opinions into account as they help us improve as a team.beautiful day

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in built in a U-shape with all the rooms facing the pool and the ocean with a balcony or patio. We were on the third floor and enjoyed beautiful sunsets from our balcony. There was furniture on the balcony. The table and two chairs and cushioned bench to lounge on were a great asset. Room was spacious, bathroom tiled with separate shower and toilet. The breakfast buffet was awesome with made to order eggs. The hotel organized special buffet dinners at the beach, which were quite romantic. We also frequented more affordable restaurants down the road. Taxis were always available right outside the hotel entrance. The beach and pool had plenty of comfortable lounge chairs. Rooftop bar was a fun place to hang out. Negatives: There was a musty smell in the room which only wasn't noticeable when we opened the patio door. The beach area was very small. Pool was not heated. Dinner buffet was expensive.
Stayed 7 nights in Feb 2024
Response from Ana Ramirez on Mar 1, 2024
The hotel team on the left is grateful for your stay with us, we hope to see you again soon.we will take your opinions into account as they help us improve as a team.beautiful day

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is awesome. The roof top pool is quiet and Excellent ocean view. Love this hotel 3rd time there. I always get a oceanview room with a tub on balcony - sooooo relaxing and perfect. Super friendly helpful staff. (sadly they disabled jets on tubs)
Stayed 4 nights in Dec 2023
Response from Concierge on Mar 8, 2024
Hello many thanks for your kind comment we will continue to strive to make our services better and better for you our guestswe send you a warm greeting!

4/10 Poor

Jason

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room and property were good. The staff was unhelpful with basic hotel 101 stuff- “can you help me rent a bike?” No. “Can you help me arrange transportation to the airport?” No. “Can you help me find a golf cart to rent?” No. Also the food and drinks were really bad at their cafe. Sour mix for the margaritas and some pretty inedible (partially frozen) salmon crudo. Finally, the location is bad. It’s far from everything. If you stay here, you’ll NEED a golf cart. Make sure to rent it ahead of time. I learned the hard way!
Stayed 3 nights in Feb 2024
Response from Yeimy Chalé on Mar 8, 2024
Appreciable Jason we regret that your stay has not been the most satisfactory, we appreciate your message and of course we have taken note of your comments to apply the corresponding improvements.we send you a cordial greeting!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the Hotel Izla. It is a beautiful, well-maintained property. We love the breakfast buffet, the gorgeous beach view and the large pool.
Stayed 4 nights in Feb 2024
Response from Concierge on Mar 8, 2024
Hello Karen we love to know that you enjoyed your stay at Izla Hotel,Greetings!!

10/10 Excellent

Timothy J

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its a nice hotel. We will probably stay there again. Wish the service was a little better but overall it was good. The room was great. We like this location its quiet!
Stayed 9 nights in Feb 2024
Response from concierge on Mar 8, 2024
Hi Timothy thank you for your comment each one is special for us of course we will take our of your suggestion to make your return everything even better.Regards!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Yeimy Chalé on Mar 20, 2024
Thank you Ryan!

10/10 Excellent

Hailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property on the southern part of the island, great breakfast and kind and caring staff. Would definitely stay here again!
Stayed 7 nights in Feb 2024
Response from Ana Ramirez on Mar 1, 2024
The hotel team on the left is grateful for your stay with us, we hope to see you again soon.beautiful day

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a waterfront property, but to say it has beach access is not quite right. The beach isn't really usable for swimming or snorkeling. It's okay to put your toes into sand, but that's about it.
Stayed 3 nights in Feb 2024
Response from Concierge on Mar 8, 2024
Hello Steven We regret that the beach has not filled your expectations, thank you and we will take note of your comments to improve our services !

10/10 Excellent

Kandice Mary-jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and the facility was well taken care of with convenient check in and golf cart parking.
Stayed 7 nights in Feb 2024
Response from concierge on Mar 8, 2024
Hello Kandice we appreciate your kind comment everyone is especially valuable to us , we hope soon to have you again with us.Regards!

8/10 Good

Kellee

Traveled with group
Nice pool, beach, and rooms. No ocean swimming due to seaweed.
Stayed 5 nights in Feb 2024
Response from Ana Ramirez on Mar 1, 2024
The hotel team on the left is grateful for your stay with us, we hope to see you again soon.beautiful day

8/10 Good

Ariana

Stayed 1 night in Feb 2024
Response from Yeimy Chalé on Mar 20, 2024
Thank you Ariana !

10/10 Excellent

Gregory, Downers Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and peaceful location. Employees were friendly and polite. Breakfast buffet was clean and tasty.
Stayed 8 nights in Feb 2024
Response from Concierge on Mar 8, 2024
Hello Mr.Gregory we are grateful for your kind comment, we wish soon to have you back.