Ratings based on 1,178 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service!

Posted Feb 23, 2017
Amazing week in Cancun! Staff was always excellent! Loved the pool loungers and cabanas! Hallway carpet and room furniture could be updated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
We enjoyed the beautiful views from the balcony. The beach was lovely and uncrowded. There were a variety of restaurant choices on both Marriott properties which are adjoining in Cancun. The Italian restaurant was lovely and relaxing. The amuse bouche which was added to our meal by the chef was inventive and delicious. The pool areas allowed adults without children to enjoy a swim up bar and pool area. A second pool area was relaxing, but more welcoming to families. Overall, an excellent choice for couples of for families.
5 out of 5
Recommended
for Everyone
by A verified traveler from Midwest, USA

Nice hotel, quiet, relaxing, great beach....

Posted Feb 15, 2017
Pros: Restaurants, pool, rooms were clean and spacious, beautiful property, beach is excellent...
Cons: The check in process... There is no reason for them to make copies of your personal travel documents....
Location: Location is great, relatively quiet with good access in and out of the hotel, they also have great transportation at the hotel...
The only thing I have to complaint about this hotel was the initial check-in experience... Be prepared to have your identity documents and those of your party photocopied at check-in otherwise they will not let you check-in... When I inquired about it the guy at check-in gave me a generic answer which was not satisfactory... Anyway I made sure to get those copies back from them when I check out... Aside from that... rooms were beautiful, very clean, the views were excellent, and the rest of the staff was very welcoming and always willing to help... This hotel has a very relax environment, even at nighttime; the pool is heated and very large with lots of room for guests.... The property is very well kept, clean, and they seem to make sure the property is in top shape... Overall a great experience...
5 out of 5
Recommended
for Everyone
by A verified traveler

On the beach . Great views!

Posted Feb 13, 2017
Our4th or 5 th time here. May never stay anywhere else in Cancun! Breakfast buffet is a real treat.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Lovely, right on beach

Posted Feb 12, 2017
My 3 girlfriends and I stayed 3 nights. Simply gorgeous hotel. The Sedona grill was wonderful. Beachside service was excellent, however the cost of drinks did not match the quality- all were weak & made from slushy machines - not what was expected from Marriott.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great Hotel at the Beach

Posted Feb 8, 2017
Pros: Very clean and modern. Great Staff.
Cons: Nothing at this time
Location: Location middle of Cancun Strip. Excellent Restaurants to walk to from Hotel. Taxi's are available quickly at the hotel. A mile walk to Isla Mall.
Great weather. Plenty of chairs to choose from at the beach and pool area. Excellent restaurants within close walking distance from hotel. Need no bus or taxi to get to. Great view of beach from hotel balcony.
4 out of 5
Recommended
for Everyone
by A verified traveler from Olympia WA

Comfortable and relaxed stay

Posted Feb 7, 2017
Pros: Pool and beach. Very attentive staff.
Cons: Restaurant for breakfast only open from 6:30. It is nice if restaurant open 6 am to serve early departure or tour attending guests.
Location: Go to Cancun city is very easy. Took R2 bus from a hotel (10 peso per person one way) to Market 28 (NOT Plaza 28) .
Every one of hotel staff at JW Marriott was very courteous. Their welcoming smiles made our stay very comfortable and enjoyable. Pools and beach area were very clean and safe. Sea water was very comfortable for swimming although wave made difficult to swim. I wish I had boogie board to enjoy there instead of attempting to swim. There is no problem to catch a local bus for visiting Cancun town, they run every three minutes.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Posted Feb 6, 2017
The hotel was nice but i pay extra to get a room wit a king and ocean view and i don't get that thy give me a room p1 level and my door don't open all the way. All the persons who works there are so nice and kind very professionals
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Service, Room, and Beach

Posted Feb 4, 2017
I have stayed many times at the Ritz, just down the beach. The JW Marriott rooms, lobby, service, and staff were every bit equal to their sister-hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Great stay, amazing resort. Everything is beautiful. Service and food was too notch.