Ratings based on 1,187 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Mar 21, 2017
We stayed on the 12th Floor. But they were doing construction across the hall. Constant banging started from like 9am every day. Aside from that. Lovely hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

booked Ocean view room through Expedia for 6 days

Posted Mar 5, 2017
Pros: Friendly Staff Many choices of restaurants. Great pool experience and ocean experience I would go back again in a minute!
Cons: Hotel should give people the room they booked through Expedia up front, not just when they complain. Great place to stay!
Location: Fred's Seafood and Oyster Bar across the street on the water was a great experience Great service and food Server Idalia was fun and efficient
Only Ocean View was the brochure in our room which was garden view , ground level. Alejandra at the front desk corrected the problem as soon as we mentioned it. We were taken to a 5th floor room with ocean view by Marco for a seamless transition! Rooms clean and quiet and well-maintained.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great resort!

Posted Mar 3, 2017
First time to Cancun and we were very pleased we chose the JW Marriott. The property is beautiful and the customer service is fanstastic! Will be returning!
3 out of 5
by A verified traveler

Posted Feb 28, 2017
No early checkin or check out slow staff for food etc
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service!

Posted Feb 23, 2017
Amazing week in Cancun! Staff was always excellent! Loved the pool loungers and cabanas! Hallway carpet and room furniture could be updated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
We enjoyed the beautiful views from the balcony. The beach was lovely and uncrowded. There were a variety of restaurant choices on both Marriott properties which are adjoining in Cancun. The Italian restaurant was lovely and relaxing. The amuse bouche which was added to our meal by the chef was inventive and delicious. The pool areas allowed adults without children to enjoy a swim up bar and pool area. A second pool area was relaxing, but more welcoming to families. Overall, an excellent choice for couples of for families.
5 out of 5
Recommended
for Everyone
by A verified traveler from Midwest, USA

Nice hotel, quiet, relaxing, great beach....

Posted Feb 15, 2017
Pros: Restaurants, pool, rooms were clean and spacious, beautiful property, beach is excellent...
Cons: The check in process... There is no reason for them to make copies of your personal travel documents....
Location: Location is great, relatively quiet with good access in and out of the hotel, they also have great transportation at the hotel...
The only thing I have to complaint about this hotel was the initial check-in experience... Be prepared to have your identity documents and those of your party photocopied at check-in otherwise they will not let you check-in... When I inquired about it the guy at check-in gave me a generic answer which was not satisfactory... Anyway I made sure to get those copies back from them when I check out... Aside from that... rooms were beautiful, very clean, the views were excellent, and the rest of the staff was very welcoming and always willing to help... This hotel has a very relax environment, even at nighttime; the pool is heated and very large with lots of room for guests.... The property is very well kept, clean, and they seem to make sure the property is in top shape... Overall a great experience...
5 out of 5
Recommended
for Everyone
by A verified traveler

On the beach . Great views!

Posted Feb 13, 2017
Our4th or 5 th time here. May never stay anywhere else in Cancun! Breakfast buffet is a real treat.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Lovely, right on beach

Posted Feb 12, 2017
My 3 girlfriends and I stayed 3 nights. Simply gorgeous hotel. The Sedona grill was wonderful. Beachside service was excellent, however the cost of drinks did not match the quality- all were weak & made from slushy machines - not what was expected from Marriott.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great Hotel at the Beach

Posted Feb 8, 2017
Pros: Very clean and modern. Great Staff.
Cons: Nothing at this time
Location: Location middle of Cancun Strip. Excellent Restaurants to walk to from Hotel. Taxi's are available quickly at the hotel. A mile walk to Isla Mall.
Great weather. Plenty of chairs to choose from at the beach and pool area. Excellent restaurants within close walking distance from hotel. Need no bus or taxi to get to. Great view of beach from hotel balcony.