Ratings based on 784 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from leon

Buena ubicación

Posted Sep 1, 2015
El hotel lo mantienen muy bien perfecto estado las habitaciones se ven viejonas Y muy caro las comidas Desagradable que hoy en día te cobren internet
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia, BOG.

Nice facilities and very friendly Staff.

Posted Aug 31, 2015
Very good breakfast buffett and food at the hotel restaurants better than outside restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good location, staff were very friendly

Posted Aug 30, 2015
Pros: Rooms, pool, beach, restaurants, location.
Cons: Price of cocktails by the pool were expensive
Location: Beach access, close to public transport
Great location, very comfortable rooms, pool was beautiful with direct access to the beach. The staff were very helpful with any quieries we had.
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

wonderful hotel

Posted Aug 29, 2015
Very nice hotel, friendly staff, close to beach and wonderful pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from ZAPOPAN

EXCELENTE...

Posted Aug 27, 2015
Pros: LA HABITACION, EL BAÑO Y LAS ALBERCAS
Location: MUY BUENA PLAYA Y UBICACION EN CANCUN
Buen servicio, desde la recepcion, pedidos a la habitacion de toallas extras y vasos, el personal de restaurante excelente, el bufet de muy buen sabor. Las albercas, jacuzi y el pool bar, inmejorables. El spa con alberca y jacuzi techado con vista a la laguna, realmente vale la pena. En general una muy buena experiencia, muy recomendable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Beautiful hotel, excellent view.

Posted Aug 24, 2015
Pros: The beach and the beautiful view you have from the rooms.
Location: Very convenient location, close to good restaurantes and the Luxury Mall
The staff is incredible. All of them try to make your vacationsvery pleasent. Except the people that are in charge to assign your room, they make it a litttle hard to recognize what you booked with Expedia. The prices of the food are extremely expensive compared to the quality.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Great hotel right by the beach

Posted Aug 24, 2015
First time in Cancun, Mexico and we chose JW Marriott because we already know other JWs around the US and like their quality. Loved the pools, infinity pool was great and also the cabanas. Great family vacation, great hotel...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great accommodation, staff and location!

Posted Aug 19, 2015
Pros: Everything! Great facility!
Cons: I cant think of anything to improve on.
Location: The hotel is centrally located to shopping, water sports and of course the beach!
The hotel was very nice, great amenities and great pools! The staff was very friendly and very helpful. The hotel is centrally located to shopping, water sports and of course the beach!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Elegant hotel on the beach in the Hotel Zone.

Posted Aug 18, 2015
Pros: All of the employees that I encountered were pleasant and had great attitudes. The doorman knew my name.
Cons: The Club 91 package stated that R/T Airport ride was included, and a daily Sand Dollar credit will be applied. Have to tell them, or they will forget!
Location: Public bus stop nearby; About 15 minutes to Downtown area, and fare was very cheap. Took tours to Tulum ruins, and Xel Ha Water Park, both 1.5 hours.
We stayed at the JW during the second week of August 2015, and we had only sunny days, although the weather service predicted some rain. We stayed at the Club 91 Level, which was great, as it suited our tastes and lifestyle. Everyday, Club 91 put out 5 food displays throughout the day. It was like a mini-buffet, and breakfast was excellent. Every night, a different Marriott property restaurant would present a sampling of food. The Thai and Italian food were my favorites. Plenty of healthy choices. Club 91 employees were all great, very nice. They can bring or make any drink you want. Great Ocean View from the Club and my room. The Spa was large and clean, equivalent to any of the Spa's in a luxury hotel on the Las Vegas strip. The first floor of the Spa had a public pool and hot tub, with excellent views. The second floor had hot/cold tubs, wet/dry saunas, which were very clean. I experienced a massage at the Spa. Although a bit expensive, my masseuse gave me a great massage. The hotel grounds, lobby and swimming pools were beautiful. First time back in Cancun in 10 years, and back then the beach was the most beautiful in the world. I don't know if it's global warming, but the beach now has a lot of seaweed, and particles of seaweed mixed into the once pristine white sand. The hotel employees clean out as much as they can every morning. It's a problem all across the Hotel Zone, but still the beach was swimmable. Also, sun tan lotion has clouded the waters.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, ca

Excellent location with beautiful clean grounds.

Posted Aug 8, 2015
We stayed at this hotel for 9 days and overall we were very satisfied. The food was good at all their restaurants and the service was excellent. We ordered room service several days and nights an the food was hot and timely. The boss (my wife) said this hotel was her favorite thus far as we have tried many others through out the years. We will be back.......