Ratings based on 808 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from New Delhi
Fabulous resort. Simply outstanding.Posted Sep 30, 2015
Pros: Everything. Personal touch to the facilities.
Cons: You could ask the room service for smaller pizzas. They served us an 18" pizza for two which was just too big. Half of this was wasted.
We stayed in the resort for two nights. Our room was upgraded with a view of the entire beach line. The view of the ocean and the pool area was just baffling. The service and hospitality at the check in counter or in the Italian restaurant were fabulous. Had kind of "once in a lifetime" experience. Would recommend the hotel to everyone. The beach facilities are also top class.
for Familiesby A verified traveler from 東京都
最高でしたよ～Posted Sep 23, 2015
for Couplesby A verified traveler from Panama
Great stay in Cancun!Posted Sep 21, 2015
Pros: Pretty much everything. Quality food and great clean and quiet rooms.
Cons: Background music in pool area.
Location: Two minute walk to the main street, where for less than $1 you can take a bus that takes you everywhere. The acquaworld tour was cool with kids.
We booked the regular room with $50 daily credit. Hotel is beautiful, great service, and food was awesome. Rooms very clean and quiet. Nice pools, although a bit boring. I would suggest at least a subtle caribbean or mexican music background in the pool area to make it better. I could only order one mojito my first day, as the ran out of hierbabuena for the rest of the trip - not what I expect on a Marriott. One day, there was a pepsico event and they wouldnt serve Coke, which was ridiculous. Despite these things, I highly recommend the hotel for a place to rest and have quality service and food. If you want to party or go without kids, go to the Hard Rock Hotel right next door - they had a younger crowd, daily events and party music all day long. If you need a hotel to take care of your kids while there, I´d consider other options.
for Everyoneby A verified traveler from Oakland, CA
Great high end hotel on the beach!Posted Sep 17, 2015
Pros: Extremely comfortable, friendly, and relaxing.
Cons: We had nothing to complain about! I've seen some reviews complain about some prices, but it is one of the higher end places and we expected that.
Location: Like most of the hotel zone, there's easy access to most local activities/restaurants, and most regional tours pick you up at the lobby.
Everything was excellent, and the staff here was extremely helpful and friendly. We had a one year old with us, who was enthusiastically welcomed, even when she had her chaotic moments. We made a lot of use of the sprawling pools and, spa, and fitness center, and the service in the restaurants was excellent.
for Everyoneby A verified traveler from LA
Beautiful hotelPosted Sep 11, 2015
Pros: Extremely clean.
Cons: no complaints.
Location: take the public bus R2 which drives you all the way down passing all the hotels en-route. buses comes every 5 minutes and drives fast. beautiful ride
Excellent beach front hotel. Excellent staff throughout entire hotel who gave us first class treatment. Excellent pools. Beautiful white sand beach was experiencing a seaweed problem so we were not able to swim in beach, but by next morning seaweed miraculously washed out to sea and we were able to fully enjoy the beach. Will definitely stay here again !
for Everyoneby A verified traveler
Hotel excelentePosted Sep 10, 2015
Excelente atención y servicio. Cercano a la playa. Estancia agradable
for Everyoneby A verified traveler from newport beach CA
Best hotel on the planetPosted Sep 10, 2015
We loved absolutely everything about this hotel... The staff treat you like royalty, comfortable lounges, beautiful decor, great food .. Just perfect !
for Everyoneby A verified traveler from Bermuda
Great hotel! Staff were friendly and helpful.Posted Sep 10, 2015
Pros: Everything! The pool setting and service impressed me the most. Every 15 min or so staff checked to see if we need anything...they we very attentive
Cons: Can't think of anything right now
Location: Access to public transportation was great. the hotel is one or two bus stops away from a great shopping mall and about 10 mins away from the main city
Wonderful experience! Room was clean. Front desk and concierge services we very good. An amazing view of the beach from the pool. Pool service was also awesome.
for Everyoneby A verified traveler from NY
Clean,Elegant hotel near beachPosted Sep 8, 2015
Everything about the hotel is excellent. Staff are friendly, restaurants are superb, clean vicinity. I highly recommend this place.
for Couplesby A verified traveler from Virginia
Fantastic hotel with first rate amenitiesPosted Sep 6, 2015
Pros: The hotel was spotlessly clean, the SPA was to die for, and breakfast buffet was a feast. The pools outside were beautiful and relaxing.
Cons: The hotel drivers could be more conspicuous and easier to find upon arrival at the airport.
Location: Plenty of options on the beach, restaurants nearby within walking distance, shopping available by bus or taxi.
We spent four nights at the JW Marriott Hotel and Spa in Cancun celebrating our 30th wedding anniversary. The hotel staff was incredibly helpful, friendly, and supportive. Everyone from the front desk to the concierge to the pool attendants were fantastic, with engaging smiles and genuine interest in making our stay a memorable one. We will definitely return.