Ratings based on 1,281 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveler from Canada
Nice hotel, good for night lifePosted Nov 20, 2015
The front desk staff seemed preoccupied and not overly warm or friendly. The bell boy was excellent when he showed us to our room. The hotel itself is beautiful; kind of a maze to get to the elevators though. I picked this hotel because it advertised having a steam room, which was under renovation. I believe this should have been added to the hotel information, otherwise I would not have booked here. Our room was impeccable and the view of the ocean was gorgeous. Very close to the clubs and restaurants. I would only recommend this to people who are looking to party every night because it is booming LOUD until the wee hours of the morning here.
for Everyoneby A verified traveler
the best beach in cancun!!!Posted Nov 12, 2015
Overall it was a pleasant stay in Krystal Hotel Cancun. Hotel Staff was nice and helpful,food was good in restaurants. The best part is the private beach and crystal clear water. We have visited few more beaches but nothing can compare to this one. One thing got me very disappointed- GYM was in a different hotel across the street. It was not mentioned in the hotel information when i booked it. A/C in the room was noisy and it smelled like mold. Location is good. Free parking. If we return back it will be definitely because of the spectacular ocean view and beach.
for Everyoneby A verified traveler from Medford, OR
Nice hotel close to many restaurantsPosted Nov 1, 2015
Location: see above
easy walking distance to night clubs, restaurants, shopping malls, grocery store, ATMs Staff is excellent Great beach, sand, views of water
for Everyoneby A verified traveler
Very nicePosted Nov 1, 2015
Cons: more entertainment, like music, activities outside
Overpassed our expectations, great food, excellent service
for Everyoneby A verified traveler from Puerto Vallarta, Jalisco
Posted Nov 1, 2015
Zona hotelera junto a Centro de Convenciones, tranquila y segura
for Couplesby A verified traveler from Houston, Texas
Nice hotel close to the beachPosted Oct 25, 2015
Pros: Very clean, quiet, right on the water. Beautiful view from ocean side room. The service in the continently breakfast room was superb.
Cons: We did NOT have the all inclusive package and felt, at times, the servers in the pool area neglected us.
Location: So much to do. The XEL-HA park was a blast. Tulum and Chichenitza tours were so interesting. Use Xplore they made the traveling comfortable.
The air conditioning in the building was set a little on the high side.
for Everyoneby A verified traveler from Miami, Florida
Good value for your money, beach and dining closePosted Oct 21, 2015
Pros: The staff is very helpful, friendly and professional. They keep the place running smoothly. They keep it clean. They make you feel welcome.
Cons: The restaurants could be improved beyond the buffet-type meals. Maybe offer more options.
Location: Punta Cancun is about the most fun place in the area -for dining, dancing and even shopping.
The success of this hotel may prove to be its bad side -too many guests, especially families with children and teens. That results in much noise quite often -doors thrown, squealing and kicking, even playing catch on the halls. If your goal is to enjoy the beach and rest, perhaps another hotel would be better.
by A verified traveler from McAllen TX
Party HotelPosted Oct 19, 2015
This hotel is located right next to the night life of Cancun. The hotel leaked everywhere when it rained. The staff attack you for tips, selling you tours and the breakfast was horrible. Wouldn't recommend. Not family oriented at all. It felt like there were drunk teenagers at every turn.
for Everyoneby A verified traveler from 日本
エグゼプテブフロアの価値Posted Oct 17, 2015
Pros: 最上階に宿泊したので 景色や設備には満足した。 清掃も丁寧で良かった
Location: ホテルゾーンの端に位置し ナイトライフやお土産物屋も多く、便利。
エグゼプテブフロアの予約をしましたが 宿泊が新館でしたので、いくつかの特典を得るには ホテルを横断しなければならなかったので 朝食や夕方の飲み物サービスは一切受けなかった。 ホテルは豪華さは無いが、付近のホテルの中では 浜辺のチェアーやプールも抜きんでていた。 もっと設備の良いホテルは多いが 値段相応かそれ以上と感じた。
for Everyoneby A verified traveler from guadalajara
hotel de playaPosted Oct 5, 2015
Pros: Instalación, precio, ubicación muy buenas.
Cons: mejorar su desayuno continental...
Location: Cerca a todo diversión, de día y nocturna, excelente ubicación.
Buen hotel, buen trato, excelente instalaciones, regular servicio de alimentos, cercano a muchas atracciones, fácil movivilidad.