Ratings based on 1,205 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2015
amazing. and near to the clubs. the staff really nice. they have free wifi
1 out of 5
by A verified traveler from New Jersey

Not Happy

Posted Aug 26, 2015
Pros: The area is close to the shopping center n flea market walkable
Cons: The staff could be more friendly ..the beds need to be more better woke up with back pain every day the tv was had all Spanish channels
Location: The only thing good about this it by the shopping area n flea markets nite clubs
The staff was so rude the bed was hard they charge us for water n our room they left for us horrible
1 out of 5
by A verified traveler from monterrey N.L

El hotel bien, las instalaciones bien,

Posted Aug 25, 2015
Mi experiencia en el hotel kristal en cancun, pésimo servicio, lastima de las instalaciones tan bonitas y el hotel bonito. No me dieron el tipo de habitación que yo reserve, los empleados no me pudieron resolver esa situación, el clima de la habitación no servía y para colmo al hacer el check out, tuvimos un tour y normalmente en los hoteles te prestan una habitación para bañarte y poder dejar el hotel limpio y aseado. No nos prestaron dicha habitación, y tuvimos que enjuagarnos en la regadera de la playa y cambiarnos en los mini baños de la alberca. No vuelvo a ir a un hotel kristal y la verdad no se los recomiendo para nada.
3 out of 5
by A verified traveler from Maryland, MD

O.K hotel, but they do not fulfill promises

Posted Aug 24, 2015
Pros: The location. It is close to supermarket where you can get cheap food.
Cons: read above on my experience
Location: good location, just bring ear plug!!!!!!!! The night clubs blast through the walls. No joke. bring ear plugs!!
Hotel Staff... If you actually call them, they will come and serve you in your room, but there was an incident that we left the room and hung the note "You may enter". When we came back at night, for our surprise, we had no service on that day, for our surprise, the note outside our door had been turned to "DO NOT DISTURB". We are VERY SURE that we hung on the right position. Someone, either a guest, or the room service, turned it so we did not get service in the room. The front desk is always overwhelmed. It takes around 10 to 15 minutes for your to be seen there. The people do their best, but they need more people. Hotel Facilities, On the expedia website said that the hotel would have STEAMING ROOM and FREE WIFI in the ROOMS. Well, NOT SO FAST. We were hoping for a steaming room to find that there used to be one, but now it is no more. :-( This is very disappointing. Second, the internet in the room did not work period, and in the lobby it was so slow that you could go for a swim to Isla de las Mujeres and come back and your emails had not been downloaded yet. It was vert bad. The main frustration here is this. DO NOT PROMISE WHAT YOU CAN'T KEEP. If you want to be away from the internet, this is the place for you. Room cleanliness - The main blanket had not been replaced because we could see some stains of tomato sauce in them. But the sheets and pillows were very clean. The bathroom mirror had been poorly cleaned, there were pieces to toilet paper stuck to them.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2015
Location: 近くにスーパーあり、お手軽価格の食事も近くで済ませられる、フェリー乗り場も徒歩で行ける
ホテルゾーンの中では格安のホテル。 その分、 ・夜中までうるさい ・客室に対してエレベーターが少ない(たまたま3階だったので何度も階段を使った) ・スタッフが少ない などの難点もあったが、価格と立地のよさで十分カバーできる。
3 out of 5
by A verified traveler from El Paso, TX

Nice Hotel But Not Very Relaxing At Night

Posted Aug 21, 2015
Pros: I liked the pool and swim up bar, the ocean view room we stayed in, and the beach area.
Cons: Make it more sound proof. The music coming from the dance clubs is horrible.
Location: The shops and restaurants near by is great. The proximity of the hotel to the dance clubs sucks at night when you are trying to get a good night sleep
This hotel is beautiful but if you are looking for a relaxing stay and a good night sleep stay as far away from this area as possible. It was all good during the day but as the night came it was obnoxious. We were there Tue-Sun and could hear the loud music coming from the dance clubs every single night, it started about 8pm and would go on till like 5am. The hotel has nice pool and beach areas. The cleaning staff is good at cleaning your room everyday but one of the days they forgot to leave towels and toilet paper so we had to go ask for them to the lobby and the hotel staff took forever that we finally gave up and decided to just go back to the room and ask for them the next day.
2 out of 5
by A verified traveler from c

hotel close to the beach

Posted Aug 14, 2015
The location itself was great very convenient to everything. The room however wasn't what I expected. The pictures made it seem nice but when I arrive it didn't have a microwave, they didn't restock the shampoo and things like that:(, the bed was discomforting I itched all night:(, there was now service for printing or exchange money, just awful everyone I asked for help the staff was just horrible!
5 out of 5
Recommended
for Everyone
by A verified traveler from D.F.

Lo Recomiendo ampliamente

Posted Aug 14, 2015
Pros: La limpieza y la amabilidad del personal del Hotel, ademas eel estilo y las albercas est◙n muy bonitas, hay de todo tipo de turismo, todos son amables
Cons: en la recepcin debe haber una persona solo para atender el telefono y las otras con los que van llegando, pues en eso se tardan mucho.
Location: Esta el vips, bares, mercado de artesanias, Plaza Terramar y ahi una farmacia chiquitita en la esquina (local 41) que venden de todo y rapido
El personal del Hotel es muy amable, todos te ayudan cuando necesitas algo, el Hotel esta muy limpio, las diferentes albercas con profundidad variada hace que los Chicos estén en un Lugar y los que pueden nadar bien en otro, la playa limpia, el bar exelente servicio, el Restaurant de playa esta muy bien, servicio de toallas, habitaciones todo bien, solo el aire acondicionado estaba un poco frio en la habitacion y no se podia regular , pero nos acostumbramos. Muchas gracias por todo!! Lo recomendamos ampliamente!
2 out of 5
by A verified traveler from Minneapolis, MN

Close to the beach.... But

Posted Aug 12, 2015
The hotel location is awesome, the actual lobby is great, the pool is great, all of that is nice. However, everything other then that, like the food, the helpfulness of the front desk, the conversation from USD to MX changed from desk to desk that you go to in a span of 10 minutes? Definitely would not visit again
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Aug 10, 2015
That have a really nice guest manager, his name is Paris, I can say he was so good Han responsible.