Ratings based on 1,842 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
69% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Buena ubicacion. Buenas instalaciones.

Posted Oct 17, 2016
Cons: Nunca reemplazaron toallas, solo las retiraban, la toalla de la ducha nunca fue repuesta. Pones botella de agua no cuesta nada, pero nunca lo hicieron
Ubicado cerca del centro d convenciones y acceso a la playa y centros nocturnos.
5 out of 5
by A verified traveler from Martinez

Buen hotel, excelente relación calidad-precio

Posted Oct 10, 2016
Es un buen hotel, pase toda la estancia con mi pareja y no tuvimos ningún problema. Tal vez el próximo años nos hospedemos de nuevo.
3 out of 5
by A verified traveler from Jackson, Ca

Posted Oct 9, 2016
Cons: Didn't like the location....too close to the busy hub of hotel zone. If you want to party within walking distance, this hotel is great, but if you wa
Location: Party Central. Have to take buses or taxis to see anything. The tours were more about taking you shopping, than actually experiencing the place.
The hotel is clean and very nice, but they hound you for tour trips and promotions. Had some problems and they weren't very welling to help with phone calls. The rooms were basic and clean. The plumbing in the bathrooms left a lot to be desired. Only received clean bath towels....never hand or face.
4 out of 5
by A verified traveler from panama city, FL

I would go back again. Have gone there for 11 yea

Posted Oct 9, 2016
Location: Located in the heart of Cancun. It is within walking distance t o the market, Carlos and Charlie's, Chili's, etc.
Krystal was great especially the restaurant personnel. They were very friendly . Our maid service was not good at all. We had to call 3 times to let the hotel that they never showed up. Also there doesn't to be any English channels. Last. Year there was MN.
5 out of 5
by A verified traveler

Posted Oct 4, 2016
Great view. Walking distance from many shops, restaurants, and nightlife
4 out of 5
by A verified traveler from Vancouver

Looking for great location in Cancun?

Posted Sep 28, 2016
Pros: Location, staff promptness and friendly.
Cons: Do not put guests in areas under construction.
This hotel offers a great location: right in front of a beautiful ocean and less than 2 minutes walk distance to the heart of Cancun where the restaurants and clubs are. For those trying to sleep at night, prefer the suites located in front of the hotel. The new section (currently under construction) offers great prices, but it is very noisy due to the clubbing action until 4am. I was in one of those in my first night. Then, due to the high volumes of noise and construction I requested to be switched to a quieter section of the hotel. The staff was amazing and without hesitation placed me in a room right in front of the beach in the quiet and beautiful section. Amazing service and the hotel is great. If you are looking for fancy, not your hotel. If you are looking for an amazing affordable travel option, this is the best option in town.
2 out of 5
by A verified traveler

Very nice beach

Posted Sep 27, 2016
Pros: Low Price
Cons: Build 10' sound proof wall's around property.
Location: Fiesta
Very nice beach in the morning. By Mid afternoon the Local's invade your privacy and it turns into a very noisy and crowded spot. Then at around noon there is a beach club that blasts very loud music with a thumping base sound that completley takes away from the peaceful atmosphere. This last's until 6:00 p.m. except on Tuesday's, then it turns into Cancun's party spot for Manadalay Beach Party. This goes on until 3:00a.m. ( I Know) because it is impossible to sleep due to the incredible loud music that Krystal Hotel staff cannot do anything about. If you like loud noise, crowds of Mexicans, trash on the beach this is difinitly your hotel.
3 out of 5
by A verified traveler

Cerca de la fiesta, no la mejor calidad.

Posted Sep 23, 2016
Pros: La cercania a la zona restaurantera y vida nocturna, así como a centros comerciales y tiendas de servicios.
Mucho tiempo de espera para hacer check in, deberían de destinar un mostrador o dos únicamente para check in y check out respectivamente. La entrega de la habitación fue tardía, pero para el check out te recuerdan con mucha puntualidad. El colchón de mi habitación espantoso.
Comment from Hotel Management
Sep 25, 2016 by Gerente, Hotel Management
Estimado huésped le agradecemos que se haya tomado el tiempo de poner su comentario, de la misma forma le comento que sus comentarios se tomaran muy en cuenta para mejorar de nuestro hotel.
4 out of 5
by A verified traveler from Guatemala

Nice Hotel, excellent location a good Price.

Posted Sep 20, 2016
Pros: The Price and the location.
Cons: You can listen the people talking in the room next to you. The hotel should have water to drink in the room
Location: You can go walking to Coco Bongo. The beach is next you. The location it´s excellent.
I really like the hotel. It is in excellent location and the service is pretty good. The only thing is that some parts of the room are a bit old. I don´t like that in the room there was not a bottle of wáter and you can listen the people talking on the next room. But the truth is that you get more than what you pay for./
Comment from Hotel Management
Sep 29, 2016 by Manager, Hotel Management
Dear Guest Thank you for taking the time of writting your comment, we are taking into consideration your highlights, and we are improving the sleep quality as well.
1 out of 5
by A verified traveler

In poor repair - noisy

Posted Sep 19, 2016
not looked after well. Stairs patched with wooden slats, lifts not working, and feel like they're about to break when they do work. Staff have no sense of time - waited for 10minutes while check-in staff had a chat before they actually acknowledged my existence and let me check-in. Incredibly noisy club right outside the window. Shower hardly had any water pressure. Room smelled of mold until AC was turned on - so every time I got back to the room.