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Room type

Deluxe Room, 1 King Bed, Ocean View

Max Occupancy: 3 guests (up to 3 children)

Deluxe Room, 2 Double Beds, Ocean View

Max Occupancy: 4 guests (up to 3 children)

Altitude Club 1 King Bed Ocean view

Max Occupancy: 3 guests (up to 3 children)

Altitude Club 2 Double Beds Ocean view

Max Occupancy: 4 guests (up to 3 children)

Altitude Suite

Max Occupancy: 2 guests (up to 2 children)

Deluxe Room, 1 King Bed

Max Occupancy: 3 guests (up to 3 children)

Deluxe Room, 2 Double Beds

Max Occupancy: 4 guests (up to 3 children)

Expedia Vip Suite

Max Occupancy: 2 guests


Get an overview of this hotelUpscale oceanfront spa resort, only steps away from lively Punta Cancun area and shopping

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(888) 803-4175

Near shopping, beaches

Located on Punta Cancun and offering views of the Caribbean and a new and extensive white-sand beach, this resort is within walking distance of shopping and nightlife.

Two-level pool

Krystal Grand Punta Cancun's highlights include a 2-level pool divided by a waterfall, garden cabanas refreshed by soft tropical breezes, and a spa with a variety of treatments. Guests can also enjoy the wide arrange of dining options onsite ranging from a Tepanyaki table restaurant to traditional Italian cuisine.

Balconies with views

The spacious rooms feature private balconies with views of the Caribbean Sea, city, or lagoon. Rooms also include LCD TVs, MP3 docking stations, wireless Internet, and marble baths.

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Krystal Grand Punta Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Premium food items
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Hotel Amenities

The Beach House Spa, overlooking the Caribbean Sea from an exclusive location with white sand beach, includes a variety of massage cabins, including one facial massage cabin, a sauna, and cabins with special equipment such as a Vichy bed and spa tub. Beach lounge chairs and umbrellas provided. Treatment options include a delightful chocolate wrap, hot stone and relaxing sports massages, hydroptherapy and aromatherapy treatments, reflexology massage, and couples' massage, all with well-being and balance in mind. The spa also includes a beauty salon.

Roundtrip airport transportation is available for a surcharge, and the property includes a grocery store.

Other amenities include 9 meeting/conference rooms, babysitting services, business services, including a computer station, computer rental, and audiovisual equipment. Free Wireless Internet access is available in the Krystal Grand Punta Cancun's public areas. Laundry, banquet, and wedding facilities are also on site. Guests also enjoy a 24-hour fitness center, complimentary parking, a kids club, and the option of a roundtrip airport shuttle (surcharge). Guests can take advantage of buffet breakfast for a surcharge.

  • 24-hour fitness facilities 
  • 24-hour front desk 
  • Airport transportation 
  • ATM/banking 
  • Babysitting or childcare 
  • Babysitting or childcare (surcharge) 
  • Beach bar 
  • Free beach cabanas 
  • Beach sun loungers 
  • Beach umbrellas 
  • Pool umbrellas 
  • Breakfast available (surcharge) 
  • Business center 
  • Children's club 
  • Children's club (free) 
  • Children's pool 
  • Coffee shop or café 
  • Computer station 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Free valet parking 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Grocery/convenience store 
  • Hair salon 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 2 
  • Number of bars/lounges - 4 
  • Number of floors - 14 
  • Number of meeting rooms - 2 
  • Number of outdoor pools - 2 
  • Number of restaurants - 4 
  • Pool sun loungers 
  • Poolside bar 
  • Porter/bellhop 
  • Sauna 
  • Shopping on site 
  • Snack bar/deli 
  • Spa services on site 
  • Spa treatment room(s) 
  • Supervised childcare/activities 
  • Supervised childcare/activities (free) 
  • Swim-up bar 
  • Television in common areas 
  • Total number of rooms - 295 
  • Tours/ticket assistance 
  • Wedding services 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Children's club (free)  
  • Children's pool  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Grocery/convenience store  
  • Laundry facilities  
  • Outdoor pools  
  • Snack bar/deli  
  • Supervised childcare/activities (free)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free valet parking

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Climate control 
  • Coffee/tea maker 
  • Free bottled water 
  • Free toiletries 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Free WiFi 
  • Furnished balcony 
  • Hair dryer 
  • In-room safe (laptop compatible) 
  • Iron/ironing board 
  • LCD TV 
  • Minibar 
  • MP3 docking station 
  • Phone 
  • Premium TV channels 
  • Room service (24 hours) 
  • Separate sitting area 

Where to Eat

O - International buffet breakfast and à la carte options. Indoor and outdoor seating overlooking the Caribbean Sea. Croissants, Danish pastries, and breads freshly baked in the onsite bakery. At night, enjoy a trip around the different gastronomical influences witht hemed buffets ranging from traditional Mexican dishes to enigmatic Asian cuisine.

Risotto - A small Italian restaurant serving traditional dishes with personalized service. Risotto serves traditionally detailed Italian cuisine in a casual, yet elegant environment. A complimentary sommelier can assist with any pairing recommendations, for a full flavor experience. Open for dinner from 6:30 PM to 11 PM. Reservations and semi-formal attire required.

Ayami - This Asian fusion restaurant grants guests a show at the Tepanyaki tables. Experience authentic Asian cuisine. Dishes create a perfect fusion of Asian flavors and aromas. Open from 6:30 PM to 11 PM. Reservations and semi-formal attire required.

The Grill - Open for lunch, dinner, and an à la carte service. An array of international and wood-fired specialties served poolside, overlooking the Caribbean Sea, pool, and garden. There's vegetarian options, ceviche, prime cuts of meat, and a stone oven serving up a variety of pizzas. Light fare, drinks, and a children's menu are available. Open from noon to 11 PM.

The Deli - Offers a wide variety of drinks, salads, sandwiches, coffees, and desserts. Internet access. Open from 6 AM to 11 PM daily (subject to change).

The Beach Bar and Grill - A beachfront location serving lunch, appetizers, and a variety of drinks. Offering a beach service, guests can relax while dining on dishes like traditional Mexican nachos, as well as fresh hamburgers. Al fresco dining available. Open from 10:00 AM to 6:00 PM.

The Lounge & Terraces - Relaxed atmosphere by the lobby and on the outdoor terrace, overlooking the Cancún Hotel Zone. A tapas bar open for lunch, dinner, and drinks from 9 AM to midnight.

The Pool Bar - Poolside bar with swim-up section. Drinks and mid-day snacks and sandwiches. Open from 10:00 AM to 6:00 PM.

Nearby Things to Do

A waterfall divides the resort's large, 2-level pool. The lower pool features in-water sunbathing chairs and a swim-up bar. The upper-deck pool area offers a quieter setting. Beach access is available on either side of the resort, and the clear Caribbean waters are ideal for swimming and snorkeling. Lounge chairs and palapas are on the beach.

Krystal Grand Punta Cancun offers a daily activities program for children and adults, including yoga, walks on the beach, beach and pool volleyball, water aerobics, and beach soccer. Scooters/mopeds can be rented nearby. Ecotours are available nearby.

The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is 1.3 miles (2 kilometers) away. The course incorporates hundreds of meters of dramatic shoreline amid ancient Mayan ruins.

The recreational activities listed below are available either on site or near the Krystal Grand Punta Cancun; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Surfing/boogie boarding nearby 
  • Sailing nearby 
  • Scuba diving nearby 
  • Water skiing nearby 
  • Windsurfing nearby 
  • Bicycle rentals nearby 
  • Parasailing nearby 
  • Scooter/moped rentals nearby 
  • Golf lessons available nearby 
  • Aerobics on site 
  • Playground on site 
  • Volleyball on site 
  • Yoga classes/instruction on site 
  • Beach volleyball on site 
  • Ecotours nearby 

Expedia Local Expert

Plan fun adventures and activities for your trip with an Expedia Local Expert. This personal concierge service is free and located in your hotel.Call today for discounts! (888) 803-4175

Spa Services

  • Hot stone massage 
  • Deep tissue massage 
  • Reflexology 
  • Sports massage 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Number of treatment rooms 5 
  • Couples treatment rooms 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Manicures and pedicures 
  • Massages 
  • Body treatments 
  • Facial treatments 

Hotel Policies


Check-in time starts at 3 PM

Check-in time ends at Midnight

Minimum check-in age is 18


Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 280 and MXN 350 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

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