Ratings based on 2,927 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Great hotel, meets all your needs

Posted Jul 24, 2016
Great beach.Good rooms.geat like location, 5 min walk to nightclubs. Good food.Overall a good experience
5 out of 5
by A verified traveler from Los Angeles, CA

Beautiful hotel with amazing views.

Posted Jul 23, 2016
From arrival to departure, friendly staff making you feel like you're at home. Great amenities, great prices for any tours you'd like to take. Overall, definitely recommend this hotel to anyone.
Comment from Hotel Management
Jul 23, 2016 by Michel, Hotel Management
Dear Edwin: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager
4 out of 5
by A verified traveler

walking distance to most of the good spots

Posted Jul 22, 2016
Had a good time. Nice hotel on the beach. It's close to lots of the restaurants and bars.
Comment from Hotel Management
Jul 23, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager
3 out of 5
by A verified traveler from nj

Summer 2016

Posted Jul 22, 2016
My summer vacation it was nice the only problem I had was the Ac did not work and it's was HOT my last night there the staff was nice the food was ok the drink was my favorite delicious all inclusive was
4 out of 5
by A verified traveler

Perto da praia

Posted Jul 19, 2016
Ruin no Check-Out: comunicação sobre horario da saida, pagando multa. Faltando dethales sobre consumo do minibar
Comment from Hotel Management
Jul 23, 2016 by Michel, Hotel Management
Prezado cliente: Muito obrigado pela sua mensagem tipo sobre a sua experiência recente. Por favor, aceite nossas sinceras desculpas por qualquer inconveniente, ter a certeza de suas observações foram discutidas com nosso Comitê Executivo, definitivamente vamos fazer o nosso melhor para melhorar os nossos serviços para sua próxima visita !! Atenciosamente, gestão
4 out of 5
by A verified traveler

Posted Jul 19, 2016
La ubicación del hotel es excelente si quieren ir de antro en las noches. La playa está muy bonita no es tan rocosa como en otras partes de Cancún
Comment from Hotel Management
Jul 23, 2016 by Michel, Hotel Management
Estimado huesped: Muchas gracias por sus amables comentarios, mismos que se han compartido con nuestro personal. A todos nos da gusto saber que el servicio de nuestro hotel fueron de su agrado. Esperamos que esta sea la primera de muchas visitas más en un futuro no lejano. Cordialmente, La Gerencia
5 out of 5
by A verified traveler from La Joya

Great hotel with ocean view!

Posted Jul 17, 2016
We opted out of the all -inclusive but chose continentall breakfast; a snack bar was included from 5-7 throughout our stay!
Comment from Hotel Management
Jul 20, 2016 by Michel, Hotel Management
Dear Azul: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, THe Manager
4 out of 5
by A verified traveler from texas

Posted Jul 16, 2016
Muy agradable excelente ambiente buenservicio y hospitalidad
Comment from Hotel Management
Jul 22, 2016 by Michel, Hotel Management
Estimado Huésped: Muchas gracias por sus amables comentarios, mismos que se han compartido con nuestro personal. A todos nos da gusto saber que el servicio de nuestro hotel fueron de su agrado. Esperamos que esta sea la primera de muchas visitas más en un futuro no lejano. Cordialmente, La Gerencia
4 out of 5
by A verified traveler from Houston, Tx

Affordable hotel with a relaxing feel.

Posted Jul 12, 2016
I recommend this hotel to couples and families who want an affordable hotel with nice views. Obviously it does not have a $1000 a night feel but its is worth what you pay for. Very pretty & amazing hotel thats makes you feel at peace. The music at night in the lobby was very soothing. Its a five minute walk to all clubs and certain shopping centers. I loved this hotel! Its definitely not a loud hotel, amazing pools, food is great!
Comment from Hotel Management
Jul 15, 2016 by Michel, Hotel Management
Dear Jacqueline: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, THe Management
4 out of 5
by A verified traveler from Dallas, Tx

Krystal Grand Cancun

Posted Jul 12, 2016
Like it verry much close to all the night life with in 5 min walk, freindly staff, my room was excellent had no problems, well all around buffet, remenber your in Mexico not much of American breakfast type, but is delicious, also the best beach in Cancun you will enjoy it very much cant complain.
Comment from Hotel Management
Jul 14, 2016 by Michel, Hotel Management
Dear Nesty: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager