Ratings based on 3,292 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Seattle, Wa

Beautiful beach, but hotel is under construction!

Posted May 20, 2017
The beach was great. Staff was amazing. But the description of the hotel did not include that they are building another wing of the hotel next door. They closed down half the pools (the one with the swim up bar) and the ones that were open you had to listen to hammering and the sound of a saws going all day. And it was LOUD. Our room was on the side of the construction so that was as loud.
4 out of 5
Recommended
for Couples
by A verified traveler from Seattle

Worth it from the view Alone

Posted May 19, 2017
Pros: View
Location: Selecto Chadurai grocery store to buy all items very close, along with many other restaurants for your fancy
4 night stay on the top level of Krystal Grand, Altitude suite. We had to check in there ( separately from bottom levels)staff was friendly upon check in and did not push to go all inclusive ( my wife and I wanted to experience zona hotelera and the food) The view was wonderful from the room and once i figured out how to use air conditioning ( thermostat on wall of room) the room was great. There is construction going on until around 10 pm. Staff was friendly overall. Rosa, who works for Expedia travel downstairs (only place to reserve trips if you wait until you get there, the individual who booked our trips to chitzen Itza and Xplor) went above and beyond as the tour bus for chitzen itza left with everyone except us, and she walked us 5 minutes down the road so we could catch the same bus as she sorted everything out on the go. Thanks Rosa!
3 out of 5
by A verified traveler from Houston Tx

Really nice hotel!!

Posted May 18, 2017
Will not stay there again... $6.00 charge for room service even though I had all inclusive...
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel in walking distance from everything.

Posted May 15, 2017
Pros: Price ,beach , location
We did 6 days got a regular room with city view and breakfast included. We ate downtown for lunch and diner. Beach is the best in all Cancun, crystal clear water, no seaweed ,white sand. We didnt get the drink package .We tipped our waiter $30 a day and he gave us ALOT of complementary shots!!. We are going back in October.Normally we stay in Cosumel but will now stay there.
Comment from Hotel Management
May 16, 2017 by Antonio Sánchez, Hotel Management
Dear Mark: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
1 out of 5
by A verified traveler from USA

UNDER CONSTRUCTION --KRYSTAL GRAND PUNTA REVIEW

Posted May 14, 2017
The swim up bar (main pool is closed). The (all inclusive) restaurants are not always open! One restaurant a night is open. Room is like a Motel 6 kinda room, everything looks old and used. Our bed sheets had stains on them. The staff is not very friendly. Only tried one restaurant and it was ehhh. You have to wear a bracelet the whole time so they know your "all inclusive". Hotel doesn't offer any equipment such as kayaking, paddle boarding or scuba diving like most inclusive resorts do. Expedia was helpful in making our vacation better due to the inconvenience after a number of calls and being hung up on but hotel staff was not, they had the " you snooze you lose" type of attitudes. All in all would never consider staying here or recommending to any family or friends.
Comment from Hotel Management
May 16, 2017 by Antonio Sánchez, Hotel Management
Dear May: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. That fact notwithstanding, please accept our most sincere apologies for any inconvenience, and hopefully you will give us another opportunity to serve you better in the future. Cordially, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles,CA

Will be perfect once construction is complete

Posted May 10, 2017
The hotel is very nice and in a great location if you want to be near the party zone but far enough that you can choose to participate or not. The beach area is very nice as they have a breakwater so waves are minimized. Currently there is a new hotel tower under construction adjacent so this hotel's main pool with swim up bar is closed. An adults only pool overlooking the beach and a smaller kid friendly pool are still open. Booking through Expedia gave us access to the VIP lounge with free continental bkfst and a light snack from 5-7.
Comment from Hotel Management
May 13, 2017 by Antonio Sánchez, Hotel Management
Dear Larry: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for the inconveniences due our construction; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit. Cordially, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Beautiful hotel on beach with awesome staff.

Posted May 3, 2017
Had the best time. Stayed in Altitude room with ocean view. Fernando, Javier, Jose Luis and David were great. All staff very kind and helpful. Felt welcomed. I would definitely return.
Comment from Hotel Management
May 12, 2017 by Antonio Sánchez, Hotel Management
Dear Noe & Patricia: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We have taken note of your congratulations and can rest assured that our companions will be happy to know that your stay was pleasant. We hope to have the opportunity to welcome you back soon! Cordially, The Management.
4 out of 5
Recommended
for Everyone
by A verified traveler

clean hotel accommodating staff great views

Posted May 2, 2017
the hotel was very clean, fast service if needing something and Alonso our drink server at the beach was very quick and nice. the food in the restaurants especially Risotto!
Comment from Hotel Management
May 12, 2017 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, BC

Absolutely amazing!

Posted Apr 30, 2017
My husband and I stayed at the Krystal Grand Punta Cancun to celebrate our 10 year wedding anniversary. From the moment we walked in, we knew it would be hard to leave. We arrived a bit early but Alexis made all efforts to get us checked into our room. As we walked into our room, we were immediately drawn to our balcony which over looked the ocean. We spent every sunrise and evening on the balcony. We couldn't stop watching and listening to the waves crash against the rocks. The beach and pools were very clean and the entire hotel staff were extremely warm and kind. They also have activities that you can join during the day from Zumba to beach volleyball. I also hit the gym which was very spacious and had most of the equipment that I needed. We didn't go with the all-inclusive package as we eat smaller portions. We did try most of the restaurants and the food was excellent. Be sure to check out the Grill and say Hi to Pedro. He will keep you entertained. There was construction on the other side of the hotel but we couldn't hear it from our room. The sounds of the ocean is all that we could hear making it relaxing. The hotel is also a short walk to the party zone (Coco Bongo, Señor Frog's) and the Selecto Chedraui grocery store (must check it out!). Hyatt Ziva is next door which seemed to have a party every night. We thoroughly enjoyed the music. If the sound worries you, parties were usually done by midnight. Overall we were quite happy with our stay & will be back!
Comment from Hotel Management
May 12, 2017 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We are certainly happy to assisting you in celebrating such an important date! We look forward to welcoming you back soon. Cordially, The Management.
4 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Nice hotel for families

Posted Apr 27, 2017
We had a fast check in with a very welcoming staff. The pool is nice but small. There was another pool area but was closed all our stay. The room was espacious with a nice view to the sea but had ants next to the minibar and coffee machine. They had no way of taking care of them and did not get a room change because the hotel was full. The specialty restaurants are very expensive, but the buffet restaurant is worth it.
Comment from Hotel Management
Apr 28, 2017 by Antonio Sánchez, Hotel Management
Dear Rich: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit. Cordially, The Management.