Ratings based on 2,582 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Portland, OR
Nice hotel by the beach!Posted Nov 29, 2015
Had a good experience. Nice hotel, very close to many bars and clubs.
for Everyoneby A verified traveler from Chicago
Posted Nov 23, 2015
Pros: The lovely beach, ocean view room and the VIP club service.
Cons: A bathroom in the lobby area instead of the lower level.
Location: Walking distance to restaurants, bars, stores.
We had a wonderful time! The hotel staff was always attentive. Service at the VIP club was wonderful!!! We had to change our plans the day we were checking out since the water was turned off for about two hours. They allowed us to check out much later.
by A verified traveler from miami, florida
Nice viewPosted Nov 23, 2015
Nasty service. The room super hot. Nothing to due In the hotel. In the lobby when it rains you get wet.
for Everyoneby A verified traveler from New Jersey
Hotel at right place, near to happening places.Posted Nov 21, 2015
Pros: Location of hotel and facility.
Cons: room condition, it is not as shown in picture and when we was entered it was smelling and flooring is not in good condition.
Krystal Grand hotel at right place in cancun hotel area, it is near to night life pubs, disco and shopping malls. Also other shops and tours agency is in walkable distance. Hotel staff is happy to answer all your queries without any hestiation, provided all the helps about tour packages, shopping places, getting a taxi and laggages.
by A verified traveler from Ciudad de México
Buena playa. Pero no el hotel más cómodo.Posted Nov 19, 2015
Es uno hotel viejo que ha teñido renovaciones mínimas en las habitaciones pero un lobby totalmente renovado. El hotel tiene políticas anticuadas como tarjetas para toallas de playa que en caso de perderlas cobra 25 usd. Las habitaciones son amplias, pero incómodas. Las camas de colchones corrientes, la televisión pequeña y los muebles anticuados. Creo que es un buen hotel si solo te interesa llegar a dormir y consigues una tarifa de promoción muy por debajo de los 2500 pesos mexicanos que pagué yo por noche.
by A verified traveler from miami fl
The staff customer service is terriblePosted Nov 18, 2015
Customer service is terrible. The waiters by the beach take forever to get you a meal or drink. Very bad service. Staff at the front desk are not friendly. They act like they're doing you a favor
for Everyoneby A verified traveler from san francisco CA
Nice location!Posted Nov 12, 2015
Located at the corner of south and east facing cancun strip. Walkable to market, clubs and restaurents. 4 star quality. We found the food a little expensive but if you have all inclusive deal you don't have to worry. Very kid friendly!!
by A verified traveler from Garden Grove, CA
It was okay.Posted Nov 10, 2015
Pros: The view.
Cons: Ensure better accommodation to their guests.
Location: It is at the very end point of the hotel zone. This was more of a party area with many night clubs.
Although I asked to check in early, I did not receive the room I booked. I booked a 1-King Deluxe Ocean Front but was given 2 -queen bed standard ocean front. It was difficult to get our room changed from there so we stuck with it for the week. Being that this was an anniversary trip I would have liked to only have the one bed for my boyfriend and I. The space in the standard room was also mediocre. I also did not like being roused into a time share presentation either. Luckily I did not go for their "free massage and breakfast." There weren't many activities offered on the property. Luckily I had my own activities booked. Their staff also appeared unhappy to be there.
for Everyoneby A verified traveler from vancouver
Hermosa playa y buen servicioPosted Nov 10, 2015
Estuvimos muy agusto , el personal muy atento, zona de albercas y playa excelente , recomiendo habitacion con vista Al mar porque Es algo que no se pueden perder . Para actividades y comida Es Mejor salir porque no ofrecen mucho. La playa muy limpia y segura
for Everyoneby A verified traveler from Panama
Great location and Great ServicePosted Nov 9, 2015
Pros: So far everything.
Location: Beach, market, bars, restaurants and more. Everything in Cancun is relatively close.
This is my second time at the hotel Krystal Grand Punta Cancun. I really enjoyed my stay at the hotel. The staff were very attentive and friendy. I recommend it to everybody, there's plenty of things to do for everyone. The rooms were very clean and neat and the food was also very good. One of the things I must enjoyed of the hotel was there location. I could get any where with just five minutes walking distance such as restaurants, bars, grocery store and more. Plus, I received a courtesy room upgrade from Expedia.