Ratings based on 2,493 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from sinaloa mexico

Playa limpia y muy bonita

Posted Sep 1, 2015
Recomendando 100% si llegaria de nuevo su alberca con vista al mar fue lo que mas me gusto
4 out of 5
Recommended
for Everyone
by A verified traveler

Bon choix

Posted Sep 1, 2015
J'ai apprécié l'hôtel pour sa proximité avec la mer 🌊 et sa piscine privée.
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京

とにかくロケーションは最高です

Posted Sep 1, 2015
Pros: シャワーの湯量は文句なしでした。クローゼットにハンガーがたくさんある。
Cons: 今回はオーシャンビューを指定して、1階のお部屋でした。そのためか大変湿度が高く、寝具は常にしっとりでした。空調も効き過ぎで(温度設定をできるはずなのですが、あまり関係ない)、寝る時は長袖長ズボンでないと、寒くて仕方ありません。ビーチバーの支払いがあまり明瞭ではありませんでした。
Location: ナイトクラブエリアも徒歩圏内ですが、ホテルまでは音が届かないので夜は静かです。大型スーパーCHEDRAUIの手前に、ダウンタウンで有名なタコリゴというタコス屋さんがあったり、日本食も2件あって、良いです。
とにかくロケーションが最高です。お部屋は是非オーシャンビューをおすすめします。カンクンのホテル群を一望できて抜群です。ビーチも最高ですが、2015年8月現在は隣の敷地で工事音がドンドン響いていましたが、まぁ、そんなに気にならない。また、徒歩5分圏内にCHEDRAUIという大型スーパーマーケットがあり、大変便利!中にはフードコートもあって、買って帰ってホテルで食事をすることもできました。ただしお部屋の冷蔵庫は使用できないので注意です。冷蔵庫は設置されているのですが、鍵付きで、中のものを頂きたい時にホテルに頼んで開けてもらうようになっています。また、ミニバーにはコーヒーメーカーと、コーヒ、お茶が置いてありますが、コーヒーメーカーのお湯温度が低い。今回は9日間滞在しましたが、お茶を飲んだら、補充はありませんでした。アメニティはシャンプー、コンディショナー、ボディジェル、ボディローションがありました。 朝食ビュッフェは280ペソ(だいたい)で、ケサディージャとオムレツは目の前で作ってくれました。ハイヤット時代よりはパンの質が落ちたと思うけど、総評良かった。エントランス近くのカフェのサンドイッチはボリュームもあって、美味しい。
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2015
Pros: Me encantó la ubicación del hotel
Cons: Los menús de los restaurantes y tener más prudencia al entrar para hacer la limpieza del cuarto,
Me encantó la ubicación del hotel, creo que pudieran mejorar los menús de los restaurantes, no tienen mucha variedad
4 out of 5
Recommended
for Everyone
by A verified traveler

Krystal Grand Punta

Posted Aug 31, 2015
It was amazing experience! Great ocean view from the balcony. Day and night
4 out of 5
Recommended
for Everyone
by A verified traveler from 兵庫

ビーチに近く、ナイトスポットにも近いホテル

Posted Aug 31, 2015
今回はカンクンでのんびり過ごす予定で予約しました。 ホテルの近くにはビーチはもちろん、ショッピングセンターやナイトスポット、コンビニがあり、不自由することはありませんでした。 オールインクルーシブではありませんでしたが、ビーチや観光など外出が多い人には価格も手頃で手を出しやすいホテルかと思います。 ホテルはサービスも早く不満はありません。ただ設備は一般的なホテルといったところです。
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Great Hotel at a bargain price

Posted Aug 30, 2015
The hotel and staff were great. The beach is huge, about 100 yds deep, and is protected by a man made breakwater. The food at the hotel's O and Grille restaurants was excellent, and was priced very reasonably. We did not eat at the Hotel's Japanese or Italian restaurants. The grounds and amenities were beautiful. There is construction going on adjacent to one side of the building, on the opposite side of where the pool and other amenities are located, but the new building is essentially complete and they are working on the interior. The construction was therefore a non -issue . Choose a room with an ocean view, the view is fantastic and worth the price of the upgrade.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

First time in Cancun...

Posted Aug 29, 2015
Pros: Very clean. Relaxing spots - lobby, pool, terrace.
Cons: If you don't choose the all inclusive package, all hotel purchases must be made with a credit card. I couldn't even use my pesos at the hotel.
Location: Good location. Plenty to do nearby. Shopping, restaurants, eating, or just walk. Very hot so make sure you have your sun hat, glasses, and shoes.
Very nice hotel on the beach. Very clean. Friendly staff. Construction going on behind the hotel so you will get morning noise from workers and construction work. Nice pools. Didn't care for the beach (seaweed, yuck). Food at The Grill was not that great. Frozen drinks were awful - pina coladas and daiquiris. Make sure you visit Akemi - the Japanese restaurant! Excellent food. Timeshare reps are annoying and they are EVERYWHERE!!!!!!!!!!!!! I actually took the elevator to the lower level and took another route to pass by the lobby area without running into the reps. They don't take no for an answer and I didn't come on vacation for that. Credit card deposit is required to unlock the room refrigerator. I didn't bother. Hotel close walk to many stores, restaurants, and entertainment. Locals are desperate for your sales so you might have to get a bit forceful when saying "no"! Did two excursions: XOXIMILCO and the Pirate Boat Ride. XOXIMILCO was very enjoyable and very traditional Mexican. Don't expect a lot of food and the food wasn't very good. All you can drink - tequila, soft drinks, and water. Not much room to dance, but it was fun. The pirate boat ride (Captain Hook) was crazy!! There are about 200 folks on this boat. No room to walk, dance. Toilets don't flush so be aware. Food was tasty though. Show was good but it was just way too crowded. Nightly entertainment was plentiful. If you like parties, the clubs are a short walk from hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Very good location within reach of everything.

Posted Aug 28, 2015
Pros: location
Cons: refrigerator in each room and new mattresses
Location: Very conveniently located within reach of everything and the beach is very good
The hotel was good and the pool and the beach area was great
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Posted Aug 28, 2015
Great stay... Great vacation.. Great hotel.. Overall I'll stay here again closed to everything.