Ratings based on 3,340 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Hotel close to the beach

Posted Jun 27, 2017
Pros: Restaurant food a la cart wonderful Access to the beach and pools are good
Cons: New beds No sulphur water Hotel is old and needs improvement
Location: Location is good
Over price dinner not good food. Room needs new beds Facilities are old and the water smells sulphur.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Absolutely amazing, all-inclusive!!!!!

Posted Jun 27, 2017
Speechless after staying here!! Amazing staff, so friendly. Rooms are great and the housekeeping staff will stock you up with soap, shampoo, conditioner, disposable shaver, comfortable slippers, robes, loofa, and much more!!!!! I got the all-inclusive option. Room also had a blow dryer and iron. The restaurants at the hotel are great and there is even one located outside the hotel that is included in the all-inclusive!!! Clubs are at walking distance and also flea market. The beach front is a great. 24/7 room service. No complaints at all!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

One of the best hotel in Cancun (4 Stars)

Posted Jun 25, 2017
Pros: The location, the service in all the facilities, the rooms comfort.
Cons: A cable system with more US sports telecasts.
Location: Music and dance entertainment within a mile.
Krystal Grand Punta Cancun is one of the best hotels for young people as well as families, rooms are ample and clean, and the view of the ocean is outstanding; food at the main restaurant "The O" (including the buffets) is very good, it posses the best stretch of beach in Cancun.
Comment from Hotel Management
Jun 26, 2017 by Antonio Sánchez, Hotel Management
Dear Eddie: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
4 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles, CA

Posted Jun 25, 2017
The rooms could be cleaner especially bathroom and the staff could be a little more knowledgeable. Other than that, the view was great, the beach right behind the hotel. I would recommend for Hotel Management to build JACUZZI by the pool. It would be nice updated. Pool was good.
Comment from Hotel Management
Jun 26, 2017 by Antonio Sánchez, Hotel Management
Dear Matus: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
5 out of 5
Recommended
for Couples
by A verified traveler from Philadelphia

Beautiful hotel and Beach

Posted Jun 25, 2017
Pros: The buffet, pool, beach and the staff. Any problems we had were responded to in quick fashion.
Cons: Better explanation on day #1 about how the cabana system worked. We only used it one day due to weather but didn't realize they could be rented .
Location: Many good restaurants including Chuchito Perez and Hacienda El Mortero and Casa Tequila. Cocobongo was a complete waste of time and money.
This hotel has really nice people working to keep the rooms clean and attractive. The breakfast buffet is very nice and something I looked forward to each day. The pool is the nicest of any place I've been and we took advantage of renting a cabana one day with the included food and drink and we used it the entire day. It was especially nice that the pool concierge Hervik Lopez was accommodating with drinks and also kept watch on our belongings when we went for a walk on the beautiful beach. He could not have been more gracious.
Comment from Hotel Management
Jun 26, 2017 by Antonio Sánchez, Hotel Management
Dear Robert: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Great location

Posted Jun 25, 2017
Nice hotel with close easy access to clubs shopping and restaurants. Service was great. Could use an upgrade on some things but overall fantastic experience. The staff was amazing and super helpful. Our room was cleaned daily
Comment from Hotel Management
Jun 26, 2017 by Antonio Sánchez, Hotel Management
Dear Nikki: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
3 out of 5
by A verified traveler

this hotel is just ok.

Posted Jun 25, 2017
Pros: staff
Cons: remodel,... add a laundry room,.... add more pools and trees
Location: smack dab in the middle of Night club and markets
This hotel seems a bit outdated and in desperate need of more amenities. The staff was great and this is not a reflection of the staff. This is strictly a comment on hotel and my expectations. There were only two ppols with no cover or shade and in that Cancun heat you really need the shade. Asian Buffet was horrible,... but if you accept thatyou get what you pay for then it is what it is,... they should stick to Mexican. Their Mexican food was ok. Also the level of ameneties are lack lust.... Elevator could be a bit scary,.... the water had a slight scent of sewage,.... and construction had reduced the size of their pool.... they only had two pools.
5 out of 5
Recommended
for Everyone
by A verified traveler

staff is very friendly

Posted Jun 24, 2017
everything was excellent. check in process went very smoothly. Room very clean and comfortable. when I noticed that hair dryer was not working they immediately send someone to replace it. Room was cleaned twice a day. The only detail is that I reserved an ocean view Room, but it wasn't completely ocean view, I was able to see the street and several hotels. Other than that everything was excellent
Comment from Hotel Management
Jun 26, 2017 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel club close to the beach

Posted Jun 12, 2017
I'm very glad with everything. We'll love to come back.
Comment from Hotel Management
Jun 20, 2017 by Antonio Sánchez, Hotel Management
Dear Luisa: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Westchester NY

Awesome Stay

Posted Jun 11, 2017
One night stay before we checked in to another hotel, regretted not booking this hotel for the entire stay. Room very modern, restaurant food amazing. Beach and pool perfect. WI-FI two thumbs up. Hotel allowed us to extend our check-out time for only $10 and hour.
Comment from Hotel Management
Jun 20, 2017 by Antonio Sánchez, Hotel Management
Dear Ann: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management