Ratings based on 3,234 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ca

Fun in the sun

Posted Mar 24, 2017
We stayed at Krystal for five nights. Everything was pleasant. Plenty of options for places to sit/lay and enjoy the sun and Beach. Our mistake was going during Spring break. Too noisy for our taste, but nothing the hotel could control, since most of the noice came from neighboring locations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great beach location but on far end of cancun.

Posted Mar 23, 2017
Pros: Beach
Cons: Through Expedia I wasn't guaranteed a one room bed.
Location: Lots, tulum, xcaret, playa del carmen 1-1.5 hours away.
Pros very good and clean. Cons construction next door and wedding on beach every other night outside my balcony with music blasting until 2am. We had a 13 hour excursion the following day at 7am
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Mar 22, 2017
The view from the balconies is awesome! There were always enough lounge chairs at the beach. Clean rooms. Wonderful staff. Only thing is, The music from the bar rises up words so you can hear it in your room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel on the beach, close to town

Posted Mar 22, 2017
This hotel is perfectly situated right on the beach. The ocean is fairly calm and swimmable for even the youngest of swimmers. The hotel is nice and kept pretty clean. Rooms are spacious as well. Krystal is close to town, less than a 10 minute walk to downtown with restaurants, mall, shops, nightlife, etc. and about 25 minutes from the airport. We will definitely be returning!
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Nice hotel close to the beach and beautiful view

Posted Mar 21, 2017
Pros: The friendly staff and eagerness to assist hotel guests.
Cons: Better explanation of what "All-Inclusive" actually means. Slightly confused in the signing process at the restaurants we attended.
Location: It's hotel zone, tourists everywhere but that's a given in Cancun. The clubs and shopping centers are minutes away (walking, no taxi needed).
I loved it here! The staff was great and exceeded my expectations. Genuine, friendly, staff willing to help you with any trips or club packages you need to buy. Thoroughly enjoyed my stay, highly recommend booking your trip here! Also, not overly crowded, you can keep to yourself, tan on the beach without too much disturbance from other beach goers!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price

Posted Mar 20, 2017
The hotel was nice. Great location for the price.we walked right to the center of town. Not far from too much. The shower got pretty hot but the shower curtain needed to be changed out. It was really old. The beach was immaculate. Very nice. Infinity pool was super nice, cabanas were cheap. I had a nice time at this hotel. Just wish they were a bit more Hospitable.
3 out of 5
by A verified traveler

Location is awesome

Posted Mar 18, 2017
Location is awesome the beach is the best in Cancun. The food is terrible we ate every meal away from the hotel.
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

excellent hotel

Posted Mar 16, 2017
Pros: I like the location the most, and that you don't have to have all inclusive. More hotels should offer just a hotel stay!
Location: As stated before, location is the best. You can walk to everything, and if not, the bus is a dollar.
This is the second time we have stayed at this particular hotel in Cancun (first time was May 2016 - i think...). We have tried 3 others in the area. This one has an excellent location, walking distance to all the bars, clubs. The beach is awesome, and isn't exclusive to the hotel, so you have the locals selling coconuts and other things. The bus is $1 if you want to explore, or go to the catamaran. Also, the offer non-all inclusive, which works best for my husband and I. We like to wander around and find new places to eat and drink. Staff is always nice. Overall, it is excellent, and we will most likely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Service Right on the Beach

Posted Mar 14, 2017
Everything was perfect from check in to check out. The staff was particularly attentive and professional. There were weddings, spring break and parties going on yet when you closed the balcony door, we couldn't hear a thing Highly recommended.
Comment from Hotel Management
Mar 15, 2017 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 13, 2017
Great experience people are super friendly Baly bed is a must. See hervik friendly guy he makes sure you feel at home the waiters by the pool Mario and Marco really took care of us. We are going back soon my room is already booked
Comment from Hotel Management
Mar 15, 2017 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We are already waiting for you! Cordially, The Management