Ratings based on 3,070 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Very friendly, helpful staff. Beautiful place.

Posted Dec 4, 2016
Good stay. Friendly staff. Only complaint is that it was a little loud (I can for work but lost were there to play!)
4 out of 5
by A verified traveler from alabama

Great place to get away

Posted Dec 3, 2016
Pros: The rooms and locations were to the beach were great
Cons: Only complaint I could come up with is elevator were slow. That's a small problem I could deal with any day
Location: Great access to shopping and grocery store was on of the largest store i ever seen.
My wife and I decided to take a get away and what a great decision to good to Mexico and stay here for a few days. The staff was friendly and service was great.
4 out of 5
by A verified traveler from Irvine, United States of America

Nice clean hotel, close to the beach, decent food.

Posted Dec 2, 2016
Pros: Beach is right outside.
Cons: More entree choices on buffet selection.
Location: Nice location, nightlife is within walking distance.
Friendly staff, good valet service, decent food, nice beach in front, would recommend.
5 out of 5
by A verified traveler from Gaithersburg, United States of America

Great Beach View

Posted Dec 1, 2016
The hotel is right on the water. We stayed on the 7th floor and had an amazing view of the water! They left us a huge plate of fruit in the room. They also left 4 free drink tickets in my passport, which unfortunately I didn't find until we were checking into our next hotel!! Our room was clean and the location was great. I did not find it too loud during our stay -- we stayed during Thanksgiving break.
4 out of 5
by A verified traveler from baja california

Buena ubicación y buen servicio

Posted Dec 1, 2016
Muy bonita estancia en cancun, valets y front desk muy amables. Solamente la gente del buffet un poco lenta y les tienes que estar hablando... no son para estar atentos a las mesas.
5 out of 5
by A verified traveler

Posted Nov 30, 2016
Pros: Staff was very friendly..
Cons: The only thing I think it needs.. its a Jacuzzi ...
We had a good time.. Our stay was excellent we love the hotel..
Comment from Hotel Management
Nov 30, 2016 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management.
5 out of 5
by A verified traveler from US

Nice and quiet hotel close to beach...

Posted Nov 29, 2016
It was a fantastic honeymoon for us, we went to Xcaret, Xel-Ha, XpLoR, Xichen deluxe and Catamaran sailing to isla mujeres had a great time, we definitely will go back ...
5 out of 5
by A verified traveler

You need to try this nice Hotel

Posted Nov 29, 2016
Pros: The personnel very nice and professional: inside the hotel, at the beach area, the lifeguards, and the manager provided excellent service
Location: The location is great if you like to walk around into shopping malls, restaurants, night clubs, etc. Needless to say the beach is perfect.
We spent most of the time in the beach area, the hotel has comfortable beach chairs and palm roof. The bar service is great. The personnel in the beach area very friendly gathering people to play sports, soccer, etc. The lifeguards very professional, actually had to use their help in a small incident, even the manager went to ask us if we were ok. The room is nice. We had a good time and will recommend it to anyone.
Comment from Hotel Management
Nov 30, 2016 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management.
3 out of 5
by A verified traveler from SAN JOSE, United States of America

Nice hotel, close to everything

Posted Nov 29, 2016
Hotel has a cylindrical shape with 13 floors. Nice Beach and pools. It has all the amenities and more important than all, it's close to everything.
Comment from Hotel Management
Nov 30, 2016 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit !! Cordially, The Management
5 out of 5
by A verified traveler from US

Posted Nov 28, 2016
Traveled to the Krystal for Thanksgiving Weekend, not that many people until the weekend which was perfect and the room and food there I thought was very good. The beach front is beautiful and well cared for.
Comment from Hotel Management
Nov 30, 2016 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management