Ratings based on 2,979 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice hotel close to the beach

Posted Aug 28, 2016
Everyone in the hotel is very friendly a special thanks to Alicia always kept our room real clean (room 1215)very nice lady
5 out of 5
by A verified traveler from Mexico

Buen hotel en la zona hotelera cómodo y tranquilo

Posted Aug 28, 2016
Pros: La playa, las albercas, los restaurantes, las habitaciones, la vista al mar, a la zona hotelera, el ambiente tranquilo, familiar, para parejas
Cons: Todo bien
Location: Está cerca la zona hotelera, hay centros comerciales, tiendas departamentales, restaurantes, bares, venta de artesanías, transporte público,
Estuvimos hospedados 5 días y nos pareció muy agradable todo, las comidas deliciosas, el personal muy atento, las instalaciones cómodas, lo recomiendo ampliamente.
2 out of 5
by A verified traveler

Posted Aug 26, 2016
The hotel wasn't that bad but I will not recommend it to anyone. The food was horrible, the service was slow, the room smelled like mildew. Just not a good place to stay!!!
5 out of 5
by A verified traveler

MUY BIEN TODO EL HOTEL, EN GENERAL

Posted Aug 25, 2016
Pros: LOS SNACKS ESTAN MUY BIEN!!!
Cons: COMIDA EN RESTAURANTES
TODO EXCELENTE, LA COMIDA EN LOS RESTAURANTES DEBE MEJORAR NO SABE MAL PERO TAMPOCO SABE RICA
5 out of 5
by A verified traveler from London, united kingdom

Great Hotel For HoneyMooners <3

Posted Aug 24, 2016
Location: Great Locations!
I have stayed in this hotel for my honeymoon beginning of August 2016. I have previously read some bad comments and reviews and I wasn't sure about the hotel but when I stayed there I realised that all these bad comments are nonsense! This hotel is great! it's very clean and service is very professional! the staff are so lovely and helpful. I loved all the activities during the day like Yoga, Beach and swimming pool volley ball! There is a guy called Carlos he does yoga and swimming pool volley ball and he's so nice and funny. Food is great and there is a great variety of food available at the hotel. I loved every single minute spent at the hotel and Cancun in general! Thanks to everyone who made our stay great!
Comment from Hotel Management
Aug 24, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
5 out of 5
by A verified traveler from NJ

Lovely hotel! Close to many attractions

Posted Aug 23, 2016
I loved my stay at Krystal Grand! The staff was very nice and helpful, especially with booking excursions. The hotel is close to many restaurants, bars, clubs, and the beach! The room was very comfortable, the buffets are alright but that's okay because everything is walking distance, I would deff recommend this hotel!
Comment from Hotel Management
Aug 24, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
5 out of 5
by A verified traveler from omaha ne

Ocean front view was perfect

Posted Aug 22, 2016
It was great the buffet was nasty other than that the restaurants had amazing food and everyone was super nice and made my cousin and I feel comfortable
Comment from Hotel Management
Aug 22, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The Management
5 out of 5
by A verified traveler from Houston

Overall Wonderful Hotel.

Posted Aug 22, 2016
Pros: The room. The Deli. The Spa. The amenities.
Cons: Stronger Shower Pressure :)
Location: Solo Buceo Dive Shop is right across the street. We swam with hundreds of whale sharks and mantas!! Amazing.
Great location with amazing views and a very attentive staff.
Comment from Hotel Management
Aug 22, 2016 by Michel, Hotel Management
Dear Ken: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The Management
2 out of 5
by A verified traveler

pessima esperienza

Posted Aug 22, 2016
Pros: la posizione
Cons: tutto
servizio pessimo- non consiglio questo hotel a nessuno-
Comment from Hotel Management
Aug 24, 2016 by Michel, Hotel Management
Caro ospite: La ringrazio molto per il vostro messaggio tipo per quanto riguarda il recente soggiorno. Si prega di accettare le nostre più sincere scuse per il disagio; certi tuoi commenti sono stati discussi con il nostro comitato esecutivo e ci sarà sicuramente il nostro meglio per migliorare i nostri servizi. Cordialmente, L'amministrazione
5 out of 5
by A verified traveler from tamp

Hotel con playa y cerca de todo

Posted Aug 18, 2016
El Hotel Krystal Gran aparte de tener una tarifa muy accesible está a la altura de cualquier hotel, aparte está ubicado en un punto muy cercano a todos los atractivos de Cancún
Comment from Hotel Management
Aug 22, 2016 by Michel, Hotel Management
Estimado Carlos: Muchas gracias por sus amables comentarios, mismos que se han compartido con nuestro personal. A todos nos da gusto saber que el servicio de nuestro hotel fueron de su agrado. Esperamos que esta sea la primera de muchas visitas más en un futuro no lejano. Cordialmente, La Gerencia