Ratings based on 2,974 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from London, united kingdom

Great Hotel For HoneyMooners <3

Posted Aug 24, 2016
Location: Great Locations!
I have stayed in this hotel for my honeymoon beginning of August 2016. I have previously read some bad comments and reviews and I wasn't sure about the hotel but when I stayed there I realised that all these bad comments are nonsense! This hotel is great! it's very clean and service is very professional! the staff are so lovely and helpful. I loved all the activities during the day like Yoga, Beach and swimming pool volley ball! There is a guy called Carlos he does yoga and swimming pool volley ball and he's so nice and funny. Food is great and there is a great variety of food available at the hotel. I loved every single minute spent at the hotel and Cancun in general! Thanks to everyone who made our stay great!
Comment from Hotel Management
Aug 24, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
5 out of 5
by A verified traveler from NJ

Lovely hotel! Close to many attractions

Posted Aug 23, 2016
I loved my stay at Krystal Grand! The staff was very nice and helpful, especially with booking excursions. The hotel is close to many restaurants, bars, clubs, and the beach! The room was very comfortable, the buffets are alright but that's okay because everything is walking distance, I would deff recommend this hotel!
Comment from Hotel Management
Aug 24, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
5 out of 5
by A verified traveler from omaha ne

Ocean front view was perfect

Posted Aug 22, 2016
It was great the buffet was nasty other than that the restaurants had amazing food and everyone was super nice and made my cousin and I feel comfortable
Comment from Hotel Management
Aug 22, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The Management
5 out of 5
by A verified traveler from Houston

Overall Wonderful Hotel.

Posted Aug 22, 2016
Pros: The room. The Deli. The Spa. The amenities.
Cons: Stronger Shower Pressure :)
Location: Solo Buceo Dive Shop is right across the street. We swam with hundreds of whale sharks and mantas!! Amazing.
Great location with amazing views and a very attentive staff.
Comment from Hotel Management
Aug 22, 2016 by Michel, Hotel Management
Dear Ken: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The Management
2 out of 5
by A verified traveler

pessima esperienza

Posted Aug 22, 2016
Pros: la posizione
Cons: tutto
servizio pessimo- non consiglio questo hotel a nessuno-
5 out of 5
by A verified traveler from tamp

Hotel con playa y cerca de todo

Posted Aug 18, 2016
El Hotel Krystal Gran aparte de tener una tarifa muy accesible está a la altura de cualquier hotel, aparte está ubicado en un punto muy cercano a todos los atractivos de Cancún
Comment from Hotel Management
Aug 22, 2016 by Michel, Hotel Management
Estimado Carlos: Muchas gracias por sus amables comentarios, mismos que se han compartido con nuestro personal. A todos nos da gusto saber que el servicio de nuestro hotel fueron de su agrado. Esperamos que esta sea la primera de muchas visitas más en un futuro no lejano. Cordialmente, La Gerencia
5 out of 5
by A verified traveler from Evansville

Krystal Grand Punta Cancun

Posted Aug 18, 2016
Pros: Location, beach, food, room and everything else
Cons: I think there is nothing that they could do to improve our experience.
Location: The location was fantastic. Plenty of shopping and restaurants and clubs and bars nearby. Beautiful beach right outside our door.
This is our 2nd visit to the Krystal Grand and we think it is great. We booked the Altitude Club and it works very well for us, the servers are very good. The location of the Hotel is very close to everything. The beach is beautiful and the view from the Altitude rooms are fantastic. Everybody that works in the Hotel do their best to help you.
Comment from Hotel Management
Aug 19, 2016 by Michel, Hotel Management
Dear ED: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
4 out of 5
by A verified traveler

Posted Aug 16, 2016
Cozy place , Hotel is very close to the whitesand beach , The Grill Restaurant is excellent and the crews are very friendly . Housekeeping always there to assist if you need help .
Comment from Hotel Management
Aug 20, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, THe Management
4 out of 5
by A verified traveler from Texas

Work in progress

Posted Aug 15, 2016
Stayed in this hotel for 4 days and 2 days we had people fixing a leak in the room next to us. So you can imagine the banging and notice next to us. Aside from that since we were back to back we had no water in our room. Lastly, to make matters worse the bed broke! So we were sleeping sideways with all the jackhammers going on and no water. Don't know if it was our luck, but was very dissatisfied.
Comment from Hotel Management
Aug 18, 2016 by Michel, Hotel Management
Dear Tony: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The Management
3 out of 5
by A verified traveler

Posted Aug 15, 2016
Very nice staff! Nice Beach, and close enough to restaurants.
Comment from Hotel Management
Aug 18, 2016 by Michel, Hotel Management
Dear Angie: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, THe Management