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Krystal Urban Cancun Centro

Photo gallery for Krystal Urban Cancun Centro

Front of property - evening/night
Outdoor pool, pool umbrellas, sun loungers
City view
Business center

Overview of Krystal Urban Cancun Centro

VIP Access

Krystal Urban Cancun Centro

3.5 star property
7.6 out of 10 Good
7.6/10 Good

Popular amenities

  • Pool
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

Explore the area

  • Popular LocationPlaza Las Americas5 min walk
  • Popular LocationDubai Palace Casino16 min walk
  • Popular LocationLas Palapas Park2 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area


Krystal Urban Cancun Centro is located in Downtown Cancun, a neighborhood in Cancun, and is in a shopping district and near a private beach. Shoppers can check out La Isla Shopping Mall, while everyone can enjoy the natural beauty of Tortuga Beach and Norte Beach. Extreme Adventure and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also worth visiting.

What's nearby

  • Plaza Las Americas - 5 min walk
  • Dubai Palace Casino - 16 min walk
  • Plaza 28 - 2 min drive
  • Benito Juarez Municipal Building - 2 min drive
  • Las Palapas Park - 2 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive


  • Sushi San - 3 min walk
  • Healthysh Kioskito - 3 min walk
  • La Guadalupana - 2 min walk
  • Eat Green Express - 2 min walk
  • Botanero Nacional - 1 min walk

About this property

Krystal Urban Cancun Centro

3.5-star hotel located in Downtown Cancun
Consider a stay at Krystal Urban Cancun Centro and take advantage of a poolside bar, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Restaurante Aquamarina, the onsite restaurant. Guests can also expect to find a gym and a business center.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • Luggage storage, an elevator, and 9 meeting rooms
  • Smoke-free premises
  • Guest reviews say great things about the location
Room features
All 246 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Balconies or patios, ceiling fans, and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 2100 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Parking and transportation

  • Free beach shuttle
  • Self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:00 AM for a fee: MXN 299 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool


  • 24-hour front desk
  • Luggage storage

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • 9 meeting rooms
  • Business center


  • Pool loungers
  • Pool umbrellas


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable cleaning products used
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities


  • Blackout drapes


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Towels


  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

Outdoor space

  • Balcony/patio


  • Air conditioning
  • Biodegradable cleaning products available
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Similar properties



Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 299 for adults and MXN 150 for children
  • Self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Hotel
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun Centro Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun Centro have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Krystal Urban Cancun Centro?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun Centro on Jun 16, 2023 start from $68.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Urban Cancun Centro pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Urban Cancun Centro?

Self parking is available for MXN 30 per day.

What time is check-in at Krystal Urban Cancun Centro?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Urban Cancun Centro?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Urban Cancun Centro located?

Located in Downtown Cancun, this hotel is 0.2 mi (0.4 km) from Plaza Las Americas and within 3 mi (5 km) of Puerto Cancun Marina Town Center and Playa Tortugas. Ultramar Ferry Puerto Juárez is 3 mi (4.8 km) away.




Rating 10 - Excellent. 403 out of 1001 reviews" "
" "10 - Excellent 40%
Rating 8 - Good. 269 out of 1001 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 136 out of 1001 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 95 out of 1001 reviews" "
" "4 - Poor 9%
Rating 2 - Terrible. 98 out of 1001 reviews" "
" "2 - Terrible 10%




Staff & service




Property conditions & facilities




2/10 Terrible


Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property didn’t allow us to use beach access. Also if you want room service they will never pick up the phone and reception doesn’t also pick up. Bathroom is hot and no AC. AC isn’t cold. Room was dirty. They gave only three towels and one other towel. No face wash towel. Also water bottle is so tiny. Horrible stay honestly, the hotel needs to be improved. The restaurant doesn’t even have people. When my boyfriend and I sat waiting to get served at the restaurant, more than 20 minutes no server came to us. They just ignored us so we left. I would never come back and I DO NOT RECOMMEND THIS PLACE.
Stayed 2 nights in May 2023

8/10 Good


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from the penthouse room was nice. Breakfast was not free. Was 30.00 for two people.
Stayed 2 nights in May 2023

6/10 Okay


Stayed 1 night in May 2023

10/10 Excellent


Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good property and the staff did amazing job. Felt very welcomed and all my requests were answered. We enjoyed our stay a lot! :)
Stayed 3 nights in Apr 2023

8/10 Good


Traveled with partner
Liked: Cleanliness, staff & service
Besides the ac not working , the hotel service was great and would come here again
Stayed 6 nights in Apr 2023

8/10 Good


Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have requested 2 beds y we received only one. No choice
Stayed 1 night in Apr 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent


Traveled with group
Liked: Cleanliness
Very good place. The Hotel was clear and safe.
Stayed 2 nights in Apr 2023

4/10 Poor


Disliked: Cleanliness, property conditions & facilities
Muy sucio y descuidado. Los baños estaban desagradables. Me hicieron el favor de cambiarme de cuarto y estaba en las mismas condiciones
Stayed 1 night in Apr 2023

10/10 Excellent

Susan, Mesquite

Stayed 1 night in Apr 2023

General hotel information

Reasons to Book
Nearby Private Beach & Property Cleanliness
Star Rating
Nearest Airport
Cancun, Quintana Roo (CUN-Cancun Intl.)
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO