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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
In-room safe, desk, laptop workspace, iron/ironing board

Guest reviews

3.9 out of 5 Good
723 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Free WiFi
Air Conditioning
Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays


Explore the area

Popular LocationDubai Palace Casino15 min walk
Popular LocationBenito Juarez Municipal Building2 min drive
Popular LocationMarket 286 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

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  • Standard Room (Free Beach Club Access)

    4/5 guest room rating

    Room amenities

    • 431 sq ft
    • Partial sea view
    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Room (Free Beach Club Access)
  • Junior Suite, 1 Bedroom (Free Beach Club Access)

    3.9/5 guest room rating

    Room amenities

    • 1076 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite, 1 Bedroom (Free Beach Club Access)
  • Altitude Room (Free Beach Club Access)

    Room amenities

    • 420 sq ft
    • Partial sea view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsAltitude Room (Free Beach Club Access)
  • Standard Room, 1 King Bed (Free Beach Club Access)

    4.1/5 guest room rating

    Room amenities

    • 431 sq ft
    • Partial sea view
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed (Free Beach Club Access)

About this area


Krystal Urban Cancun is located near a private beach and in an area with good airport proximity and shopping. The area's natural beauty can be seen at Punta Sur and Delfines Beach, while Dolphin Discovery and Cancun Interactive Aquarium are popular area attractions. Aquaworld and Ventura Park Cancun are not to be missed.
Visit our Cancun travel guide
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Popular Location

What's nearby

  • Dubai Palace Casino - 15 min walk
  • Benito Juarez Municipal Building - 2 min drive
  • Mercado 23 - 3 min drive
  • Market 28 - 6 min drive
  • Turtle Beach - 11 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 24 min drive


  • Restaurant Aquamarina — 1 min walk
  • Lobby and Sushi Bar — 1 min walk
  • Belgian Waffle Boutique — 6 min walk
  • Taste of India — 7 min walk
  • La Casa de los Abuelos — 7 min walk

About this property

Krystal Urban Cancun

3.5-star Cancun hotel in Downtown Cancun, walk to Plaza Las Americas
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking. All 246 rooms offer free WiFi, balconies, and flat-screen TVs with cable channels. Room service, coffee makers, and ceiling fans are among the other amenities available to guests.
Krystal Urban Cancun offers 246 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 2 per day
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: USD 12 for adults and USD 6 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool


  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • 9 meeting rooms
  • Business center


  • Pool sun loungers
  • Pool umbrellas


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking


  • Smoke-free property

Room amenities


  • Air conditioning
  • Ceiling fan
  • Free cribs/infant beds


  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels


  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony


  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone



Check-in from 3 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.23 per accommodation, per night
  • Sanitation services: USD 1.50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 for adults and USD 6 for children (approximately)
  • Self parking fee: USD 2 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun
Krystal Urban
Krystal Urban Cancun Hotel
Krystal Urban Cancun Cancun
Krystal Urban Cancun Hotel Cancun

Frequently asked questions

Can I cancel my reservation for free at Krystal Urban Cancun and receive a full refund?
Yes, Krystal Urban Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Urban Cancun cancellation policy on our site for more details about any exclusions or requirements.
Does Krystal Urban Cancun have a pool?
Yes, this property has an outdoor pool.
Is Krystal Urban Cancun pet-friendly?
No, pets are not allowed at this property.
How much is parking at Krystal Urban Cancun?
Self parking is available for USD 2 per day.
What time is check-in at Krystal Urban Cancun?
Check-in is from 3 PM–5:30 AM. Late check-in is available during limited hours.
What time is check-out at Krystal Urban Cancun?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Krystal Urban Cancun located?
Located in Downtown Cancun, this hotel is 0.5 mi (0.8 km) from Plaza Las Americas and 2.1 mi (3.4 km) from Las Plazas Outlet Cancun. Dolphin Discovery and Punta Sur are also within 9 mi (15 km).
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service
Very clean rooms & bathrooms. The rooms look just like the pictures, the pool bar wasn’t open my entire trip. Friendly staff and made sure we were safe
Stayed 3 nights in Sep 2020

2/5 Poor

Traveled with family
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Amenities
They were kind of rude in reception! I do understand that they are taking precautions about Covid but, they didn’t have the manners to do it .
Stayed 2 nights in Aug 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Krystal Urban so much! The area is very safe and located across from a mall and many restaurants which is very convenient. The staff was amazing. They were all very patient with the language barrier and went above and beyond with any inconveniences and requests I had. The only thing that I would mention is that the beds aren’t the most comfortable. Besides that, everything was perfect. The view is beautiful. The staffs response to COVID-19 is amaaaazing. They clean all areas of the hotel so frequently and make sure that masks are being worn at all times, people are consistently sanitizing, and temperatures are checked upon every entrance to the hotel. Believe it or not, the hotel was the highlight of my trip. I will definitely be staying here again!
Stayed 7 nights in Aug 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Cancun downtown in Cancun. I love that the hotel has Beach club. Excellent service. Thank you so much.The manager Margarita she was very polite and professional with the service. Luis from. New York City.
Stayed 4 nights in Jul 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that we had access to the beach. Currently there is no transportation to get there but when the virus settles down it will be running again. They take the cleanliness of the hotel and the health of its guests very seriously. I felt completely safe here. I wish more had been open to get a beer in the lobby at night, but I get they are on reduced staff right now. It was a great experience regardless. Will probably be back to stay here.
Stayed 7 nights in Jul 2020

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