Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Posted Jul 23, 2016
HOTEL COLLECTED DIFFERENT AMOUNT THAN THE EXPEDIA CONFIRMING IN THE ONLINE.
5 out of 5
by A verified traveler from New Orleans

Great place to stay in Cancun

Posted Jul 12, 2016
This hotel is in the city & not on the beach, which worked out perfectly for us. We drove to the beach several times during the day, but were able to walk around the city safely in the evenings. We really enjoyed being surrounded by their culture (and very good & affordable restaurants) and not always in the tourist area. The hotel offered a wonderful breakfast with plenty of Mexican food as options. All staff member were wonderful!!
Comment from Hotel Management
Jul 14, 2016 by Rebeca, Hotel Management
Jennifer, thank you for your feed back, always is important to know how do you feel your experience, it really help us to improve our service quality. Hope to see you soon. Always Here For you! LQ Hotel Cancun
4 out of 5
by A verified traveler from Natal Brasil

Hotel confortável com excelente localização.

Posted Jun 18, 2016
Excelente quarto, próximo a restaurantes, bares, shopping center, de facil acesso. Excelente custa benefício.
Comment from Hotel Management
Jun 22, 2016 by Lucía U. Gerente de Calidad, Hotel Management
Estimado Claudio: Muchas gracias por sus comentarios. Es un gusto saber que su estancia fue placentera. Lo invitamos a regresar muy pronto. Saludos!!!
5 out of 5
by A verified traveler from tx

Family Vacations

Posted Jun 13, 2016
Exceeds my expectations.... All hotel conditions was great.... Good Location.. Nice restaurants around...
Comment from Hotel Management
Jun 24, 2016 by Lucía U. Gerente de Calidad, Hotel Management
Estimado José: Muchisimas gracias por hacernos llegar sus comentarios. Nos alegra mucho saber que su estancia ha excedido las expectativas y que la ha disfrutado en compañía de su familia. Le enviamos un saludo por parte de nuestro equipo. Gracias Lucía U. Gerente de Calidad
4 out of 5
by A verified traveler from Toronto, Canada

Great Experience

Posted Jun 1, 2016
Pros: In downtown but quiet.
Cons: Wifi sometimes not works.
Location: In downtown, close to shopping mall and restaurants.
The room we booked was sold out on the day we checked-in, so we got a better room with two queen beds. The staff are friendly and nice. Breakfast and food are great!
Comment from Hotel Management
Jun 21, 2016 by Lucia U. Quality Manager, Hotel Management
Dear Lucy, Thank you for your comments. We would looking to the WIFI issue. Best Regards
3 out of 5
by A verified traveler from Nashville, TN

Just so so

Posted May 16, 2016
Good location. Gym was out of sweat towels both times I used it. Coffee pods were not left in room by housekeeping half the nights. Towels are hard, not soft- replace them. All else was ok.
Comment from Hotel Management
Jul 14, 2016 by Rebeca, Hotel Management
Hello, Jake, thanks for your feed back, we really appreciate the time you have taken to write, it really help us to improve our quality service. Hope to see you again! Always Here For You LQ Hotel Cancun
3 out of 5
by A verified traveler

The hotel was next door to the hospital was great.

Posted May 7, 2016
Pros: The bed was comftable.
Cons: TV sucked. Nothing in English either.
Location: Near mall, hospital and bus stop.
It was close to the hospital, the big shopping mall and the bus stops.
Comment from Hotel Management
Jul 14, 2016 by Rebeca, Hotel Management
Dear guest, we really appreciate your feedback, its important to improve our quality service. We really appollogize for the tv. channels, now, we have english channels. Hope to see you shortly. Always Here For You. LQ Hotel Cancun
3 out of 5
by A verified traveler

LaQuinta Cancun in busy area of city.

Posted Apr 27, 2016
The hotel staff was excellent, the breakfast was great, but the room was a little bit under a 3.5 star hotel.
Comment from Hotel Management
Jul 14, 2016 by Rebeca, Hotel Management
Dear Guest, thank you for your comments, we would like to know the reason why the room was a little bit under 3.5 star hotel, you may email us lq6320gm@laquinta.com hope to hear from you soon. regards
4 out of 5
by JOSE R from Brasilia.

Conveniente.

Posted Apr 18, 2016 on Hotels
Basico com conforto.
Comment from Hotel Management
Jul 15, 2016 by Lucia U, Hotel Management
Estimado Jose: Le enviamos un saludo deseando muy pronto poder verlo de nuevo!!! Saludos!!!
4 out of 5
by A verified traveler from Asheville, NC

Very nice downtown hotel.

Posted Apr 16, 2016
Very comfortable room. Nice beds. Staff do a very thorough job cleaning rooms.
Comment from Hotel Management
Jul 14, 2016 by Rebeca, Hotel Management
Brenda, thank you for your feedback, always its important to hear this from our guest. hope to see you soon. Always here for you LQ Hotel Cancún